I would not recommend TCA. My appointment was set for 8:30am and at 8:45 I sent a message asking…read morewhere they were, if they had trouble finding my address, etc. The response was that they had decided to do my clean AFTER another clean, because mine sounded like a bigger job (my total Sq Ft to be cleaned was 869 sq ft). They then told me to expect them at 11:00am At 11:30 I sent another message asking if they had gotten lost or if my apt had been rescheduled without my knowledge AGAIN? They responded that the team would be here shortly. Once in the house, it was quickly established that neither cleaner spoke English, which is the language I use, here in the USA to communicate with workers. They had a translator app, that they wanted me to speak into and it would translate my words to their language...only I don't think their app was doing a very good job with the communication, because I specifically told them to stay OUT of the office where I had my two dogs locked away for the cleaners safety. They disregarded my instruction and OPENED the door and then acted shocked and terrified that there were loud aggressive dogs in there. I again told them to STAY OUT and kept shaking my head no at the door. Since they were so late getting to my clean, I had to leave for another appointment outside the home. I sent a message, asking what I should do and was told that they would be able to lock the door on their way out and that I didn't need to be there. I returned home at 9:30pm to find my screen door stuck in the open position and my front door open about 2". I immediately sent a message that I was PISSED about my home being left open all day and got the response that they didn't know how to lock the door and couldn't figure out how to get the screen door unlocked from the open position. It looked like they had tried to force the screen closed, because at the bottom of the door frame, it is all splintered and the screws are kind of out of the wood a little bit. This was the last straw because I had told BOTH workers on their translator app to PLEASE LOCK THE DOOR WHEN YOU LEAVE and I brought them over to the door and showed them how to turn the mechanism to lock the door on their way out. I tried the door when I got home and it worked fine. They just decided not to lock it. As for the door being left open, I was told that they shut it on their way out, which would only mean that SOMEONE came into my house, when I was not there, and left it open when they left. These people just had the nerve to send me an invoice for an additional $250 over and above the deposit I paid and after I tipped the cleaners both $40 when I left...with the assumption that they would do what I asked. I'll pay this invoice, but I will NEVER use this service again and I suggest anyone reading this MOVE ON...find someone else. The clean that was performed was done well, I don't dispute that at all, just the way my personal time was dismissed and my home was treated so unprofessionally and uncaringly, is just unacceptable.

I have had them come for 6 months and I think over that time they have cleaned for 5 min total…read more Horrible.

Rosa and Leticia are great! The best money we spend. We've been with several different companies…read moreand has been the most consistent by far.

I have had this company clean my house 2 times now and I am very happy with the work they have…read moredone. They followed the plan I had worked out with Scott, the owner. They were very pleasant and worked quickly. My house looked so nice and clean when they left.

I was very disappointed in this company. I am generally not super picky about things but they let…read moreme down. I have been using this company for about 4-5 months. Most of the people that came to clean did a pretty good job. However, they kept sending one team that was always late, wouldn't take their shoes off, and generally just didn't do a good job. I tried to work with the company and notified them on three different occasions that I didn't want them to send that specific team. I then asked for a partial refund for one of the cleanings and they said no. So all and all I can't recommend them and feel as though I tried to work through the issues.

Whoo hoo! My house is soooo clean right now. Even behind the couch. I only reserve one star because…read moreI will have to see how they do on a regular basis. The interesting this about this service is that they require that you start with some deep cleaning before switching over to monthly or weekly service. I was skeptical, but after watching g them get the grime off of all of my doors, I am a can!

Wish I would have read Stephanie L's review before I contacted this company owned by Heather C as I…read moreshare the same sentiment as Stephanie did about this company. Last week we moved my father into assisted living as he is suffering from dementia. Contacted Heather on Wednesday and confirmed that she would come out and clean my dad's place on Saturday. Fast forward to today when it was scheduled for her to go out there and when she arrived she sent a text saying there was rat feces, bed bugs on the carpet, mouse droppings on every window, and then said the place was so bad that it would cost $1500-2000 to be cleaned by a restoration company. And then she said I lied about the condition and then calls me trash and a clown and then is threatening legal action against me. So weird, I was the customer calling her to see if she provide a service which was house cleaning because I needed the kitchen & bathrooms cleaned and the carpets vacuumed for the new homeowners. My dad has a cleaning person come out every couple weeks to clean the house and do laundry. She made it sound like the house should be condemned. She also left the back door open, side door open and left the lights on in every room. Not very professional at all. Maybe new to house cleaning business? Maybe not. Anyway I would discourage anyone from using these services when if things don't go her way she verbally starts attacking. The reviews on Yelp/Google/KSL all speak for themselves. Just wish I researched this place closer before reaching out to them. July 30th 2018 update: If you have ever seen the movie Fatal Attraction (1987) you will see the star of the show works for Xtra Hands Cleaning. She has been calling me non stop, texting me, posting my personal information on the web and begging and pleading for me to remove my Yelp review. I had to call my credit card company to dispute the $250 charge. I also had to call the authorities for her constant harassing. And nope I will not remove my review so that others can have peace of mind when looking for a honest and trustworthy person to clean their home or office.

The worst experience. Heather came to "deep clean" my house today. She said that she would do the…read morebaseboards, blinds, bathrooms, glass cabinet fronts etc...you know all of the standard deep cleaning tasks you would expectwith one exception I told her not to worry about cleaning the floors to make sure she had ample time to preform all other tasks discussed to the highest standard. Not ONE of those things were clean by the time she left. See the photos. When I came home to pay her I found urine all over the toilets, dirty glass, toothpaste in the sinks. At first I pointed out the things I noticed and asked her to go back over them again as I continued to walk through I discovered having her try to fix things was a lost cause, because literally nothing had been done. When I tried to discuss this with her she flew off the handle. She told me she wanted to be paid $350 for 10 hours of work, I told her she did not do $350 worth of work then she told me my job that day was free as she ranted about what a terrible person I was. I told her to leave my home. Her associate Rob followed after her. When he got to the van she began to yell at him and tell him how awful he was and blamed him for everything . I'm not going to lie watching her yell at him felt very wrong, I yelled to her to take some f****** responsibility, then the magic happened I got called a c***, a b****, filth, a bully, just about anything degrading she could think to say she said it . Then she began to harass me about getting paid by text. The story actually goes on but I don't think you should have to read a novel. Bottom line, JUST STAY AWAY from this company! 4 out of 5 reviews don't lie.

Used this company to save time with our move. They were at the house 2 days and I'm not sure what…read morethey did. Charged us 646 dollars. The two ladies that were there threw their cigarette buts all over the yard. How can you be a cleaning company and do that. House should smell like cleaners. Not going to mention what it did smell like. Very unprofessional. My wife and I had to go back and clean the house ourselves after paying them 646 dollars to save us our time. We had it clean in 2 hours. Don't know why they were there for 2 days. If you like being scammed this is your company.

Take my advice and do not even consider hiring stainless housekeeping…read more I recently hired to do a complete "move out" cleaning at my small 1 bed apt. I wanted to save time of having to do it myself and wanted it perfect for my landlord. On the phone they quoted me 8-10 hours. And scheduled me for the first available time which was a week later. The day scheduled they didn't show, not even a call to tell me they had to cancel. My biggest mistake was rescheduling and giving them a second chance. First: I was charged the full 10 hours when I know they were not there longer than 8, the tenant sharing the unit next to mine witnessed them leaving 2 hours after arrival. when I asked about this I was told that the girls clocked it an hour before they were scheduled to be there. I discussed that I wanted to pay cash but gave them a credit cars number to hold the time arranged. Well, without my authorization they went ahead and charged my card for work that wasn't done. I would think a cleaning agency would be aware of things that should be cleaned for a move out. Wipe down the walls? No they didn't! Clean the inside of drawers and cabinets! No they didn't, vacuum! No they didn't. Stove & fridge was still left a mess . I ended up doing all the cleaning myself anyway. Because of my disappoint and the illegal transaction of my credit card I left a review warning other people of this company and instead of accepting credibility and the truth of unprofessionalism, this woman amber ( the owner) has been non stop harassing me by telephone, email, posting all kinda of lies on the internet using my name . Threatening me with the police if I don't remove the review . Since when is it illegal to review a businesses poor performance? You have been warned. Plenty of other hard working cleaning companies to choose from that won't rob you and disrupt your life over an honest review.

I feel bad to leave a low review but I was just not pleased with the result I got given what I…read morepaid. First of, I will say I am very grateful for Koby who was excellent at the customer service side of things! He was helpful in giving me a price quote, and even adjusting it for me several times while I was changing my mind on what I wanted! Ultimately I scheduled a deep clean for all areas of the house except the bedrooms. I was told it would be from the ceiling to the floors -- dusting high cobwebs around the crown molding, to "wet wipe down of all the baseboards" and that is definitely not even closet to what I got. Some of the crown molding trim was dusted of cobwebs but definitely not most of it. I could still see several dusty high spider webs after they left. And in many areas they seemed to do the high dusting last, which resulted in dust falling on the counter that they had just cleaned. (For example, on my bathroom counter, they dusted the lights over my vanity last, and that left dust all over my toothbrush and earring tray and other things on the counter. And similar things happened in the other bathrooms. Everyone who cleans should know that you need to work from top to bottom for this exact reason). All the mirrors that they wiped down were left foggy and streaky. They did not wet wipe (or wipe at all) any baseboards as far as I could tell. And they barely swept, vacuumed, or mopped. I could still see crumbs and spots and things all over the hardwood and carpeted floors even after they were done. There was also a language barrier that made it harder too. And I feel bad even bringing that up! But I couldn't ask them questions or specify instructions for them, and I think that is part of why things did not get done to the standard that I was expecting. I paid nearly $800 and was willing to do it for a deep clean, but that is not what I got. Even if this had just been for a general clean, I was just not happy with the result of things when they left for the price I had paid. I had hired them to get a lot done in preparation for an event at our house and I still had to clean a LOT before the event because they did not do a good job.

If I could give a "zero" I would. They absolutely did not clean what I was told they would do. If…read morethings took a little bit of elbow grease to clean they didn't do it. So very disappointed. They came back a second time and cleaned up a few things. After they left that time I still found all of the things pictured below. So I basically ended up cleaning it myself after they were finished the second time. I will never use them again.!!! I will definitely hire a private individual person who takes more pride in their work.

I had great service experience with Danny Gonzalez. He is new to the profession but he has a…read morespecial personality that will carry him far. He is truly an asset to your firm.

Update: After a few phone calls and an investigation by the company, they agreed the broken part…read moreand repair were not my responsibility. I have been refunded the amount I paid. I'm still a bit salty about the whole situation, but they came through and made it right.

So personally, I don't like to come on here and give bad reviews, but this is by far one of the…read moreworst experiences I've gone through, and I would just thought I'd let people know. I'm not an impatient person I understand mistakes happen. I am a very reasonable person however, there are certain things that I've learned working through Robert Halfin downtown Salt Lake City that I just never experienced as an employee. To begin with, I was told my résumé was submitted, but come to find out the days later it wasn't submitted because they needed me to edit my résumé, which is no issue, but I was told that it was being submitted. I was told that it was already submitted on top of trying to get a hold of my rep I would never get a phone call or a text message back so it was a little bit irritating, trying to find out the status of an application. Also, after my application was submitted I was told that I was not a good selection, because Robert is not attempting agency they are permanent job placement however, Robert is an employment agency, so they are more known for having temporary positions and permanent positions but either way, I am really shocked that Robert have here and Utah definitely has different ways of ethics of working with their potential employees, I would stay clear and stay away from this agency as I can assure you have someone who has worked with agencies before for about 15 years. This is not one of the best and absolutely one of the worst experiences I've ever come through.

They never pay my husband on time. They always have an excuse for why they "didn't get approval" on…read moretime. Thinking about taking legal action for financial hardship caused by their mistake. So unprofessional. The rep is never available to talk to him and does not call or email him back. This agency is a joke.

Just be prepared to fight about your deposit (get charged for stupid things), not win, made feel…read morevery belittled and take forever to actually get a check back. (In Utah, property managers are required to get deposits back 30 days after- Utah code Ann 57-17-3(2) but don't worry- we got it after a bunch of reminding texts and calls around 60 days after moving out) Anyway they're CLEARLY a dream to work with.

I would recommend steering clear of this company. I wish them no ill will but they just aren't…read moregood property managers and I'd like others to not have to go through the same hassles I did. I won't go into as much detail as Brad but my experience was pretty similar. In general their service was poor, disorganized, unprofessional and overpriced. I had to watch expenses like a hawk for price gouging on repair jobs and other maintenance. The charges would sometimes be lowered or removed, but only if I spoke up about the excessive costs and random charges. I will admit, Kathleen did make some last minute attempts at repairing my loss of trust in their company but in my opinion, making small concessions for the purpose of damage control isn't the same thing as running a good business. I will not be working with them again.