Wish I would have read Stephanie L's review before I contacted this company owned by Heather C as I share the same sentiment as Stephanie did about this company. Last week we moved my father into assisted living as he is suffering from dementia. Contacted Heather on Wednesday and confirmed that she would come out and clean my dad's place on Saturday. Fast forward to today when it was scheduled for her to go out there and when she arrived she sent a text saying there was rat feces, bed bugs on the carpet, mouse droppings on every window, and then said the place was so bad that it would cost $1500-2000 to be cleaned by a restoration company. And then she said I lied about the condition and then calls me trash and a clown and then is threatening legal action against me. So weird, I was the customer calling her to see if she provide a service which was house cleaning because I needed the kitchen & bathrooms cleaned and the carpets vacuumed for the new homeowners. My dad has a cleaning person come out every couple weeks to clean the house and do laundry. She made it sound like the house should be condemned. She also left the back door open, side door open and left the lights on in every room. Not very professional at all. Maybe new to house cleaning business? Maybe not. Anyway I would discourage anyone from using these services when if things don't go her way she verbally starts attacking. The reviews on Yelp/Google/KSL all speak for themselves. Just wish I researched this place closer before reaching out to them. July 30th 2018 update: If you have ever seen the movie Fatal Attraction (1987) you will see the star of the show works for Xtra Hands Cleaning. She has been calling me non stop, texting me, posting my personal information on the web and begging and pleading for me to remove my Yelp review. I had to call my credit card company to dispute the $250 charge. I also had to call the authorities for her constant harassing. And nope I will not remove my review so that others can have peace of mind when looking for a honest and trustworthy person to clean their home or office. read more

The worst experience. Heather came to "deep clean" my house today. She said that she would do the baseboards, blinds, bathrooms, glass cabinet fronts etc...you know all of the standard deep cleaning tasks you would expectwith one exception I told her not to worry about cleaning the floors to make sure she had ample time to preform all other tasks discussed to the highest standard. Not ONE of those things were clean by the time she left. See the photos. When I came home to pay her I found urine all over the toilets, dirty glass, toothpaste in the sinks. At first I pointed out the things I noticed and asked her to go back over them again as I continued to walk through I discovered having her try to fix things was a lost cause, because literally nothing had been done. When I tried to discuss this with her she flew off the handle. She told me she wanted to be paid $350 for 10 hours of work, I told her she did not do $350 worth of work then she told me my job that day was free as she ranted about what a terrible person I was. I told her to leave my home. Her associate Rob followed after her. When he got to the van she began to yell at him and tell him how awful he was and blamed him for everything . I'm not going to lie watching her yell at him felt very wrong, I yelled to her to take some f****** responsibility, then the magic happened I got called a c***, a b****, filth, a bully, just about anything degrading she could think to say she said it . Then she began to harass me about getting paid by text. The story actually goes on but I don't think you should have to read a novel. Bottom line, JUST STAY AWAY from this company! 4 out of 5 reviews don't lie. read more

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I cannot give enough praises to Xtra Hands. They are efficient, thorough, and dependable. They handled all aspects of cleaning and disinfecting the entire buildings for all my locations and did it on time and with true professionalism. I was amazed at how absolutely spotless every room was. I recommend them to anyone who requires quality from the companies they hire. read more

We were extremely pleased and satisfied with Heather. She was responsive, professional, friendly and did a thorough job. She was amazing with communicating with us as we are out of state and she was cleaning our son's apartment after the college year. She took before and after pictures and shared those with us as she was cleaning. She did a fantastic job and even stood by her work letting us know if anything didn't pass with the apartment management team, she would go back and re-do it. It wasn't necessary for her to go back as she did an excellent job. Her pricing was 100% fair and reasonable. We would most definitely and do highly recommend Heather. read more

Stephanie's review/story is very similar to mine. I paid Heather to "deep clean" my house today. She said that she would do the baseboards, blinds, bathrooms, and floor. Not ONE of those things were clean by the time she left. She told me that the other individual that she brought with her got on his hands and knees and mopped my entire floor. He wiped a few spots with a rag but that was all. She said she watched him do it, which is funny because I reviewed my security cameras and that is not at all what I saw. When I messaged her about these issues she called me an abusive person and attempted to belittle me and make excuses that frankly made no sense. I could never in good conscience use them or refer them to anyone else. I felt like I was taken advantage of and don't want anyone else to have this happen, that is why I am writing this review. read more

Awful customer service go elsewhere! Let me start off by stating that I do not do negative reviews I give everyone the benefit of the doubt but this experience warrants it! I have people coming in to town for the weekend last minute so I was in desperate need of cleaning. After reaching out to a few services and finding they were all booked due to the holiday weekend I found Xtra Hands it seemed to have good reviews so I was hopeful. Heather was able to fit me into her very busy schedule the next day, she had fifty other clients she could've put in that spot (so she claims) but I guess it was my lucky day! Or not. I paid her $200 for 3 hours. We just moved into my grandma's 1000 square foot house and the bathrooms, the kitchen, 2 small sets of blinds, inside cupboards, and vacuuming were my main focus. I asked them to clean 8 out of the 14 cupboards, they cleaned 4. The blinds were pretty dirty before and they made an attempt to clean them but if that's all they did in 3 hours for $200 I expected them to look much better. They barely touched the bathrooms, leaving the counters wet and mirrors dirty. Shower was untouched. Inside the toilets were cleaned and that's about it. The night before my son had dropped some crumbs on the floor in our living room, those were still on our carpet when we arrived home. Heather claims they vacuumed but after looking around I found a wood chip and an earring in places on the floor out in the open. To add to this horrific experience I expected to walk in to a clean, fresh smelling home and if anything they left more for me to do and no signature scent:( On our kitchen counter they pulled out and left my big huge jug of multi purpose concentrate, a huge bag of micro fiber cloths, and my dish detergent, also my dish washing gloves and a bag of wet wipes. When my husband came home in the middle of their cleaning to measure something really quick he found Heather outside on her phone, she was out there the whole time he measured and grabbed some things taking approximately 6 minutes and she didn't even act like it was a big deal that she's doing that on our time. I called to hear her side of things and tried to be understanding but she belittled my house said it was the dirtiest she'd ever cleaned and was excusing everything that she did wrong. I know that details can take some time on a house but the job she did wasn't worth fifty dollars to me. In fact me and my husband spent 1.5 hours cleaning and completed everything to our standards that includes pulling out every piece of furniture in the house and vacuuming and mopping underneath it. We did a much better job than she did on the blinds and still managed to clean both bathrooms thoroughly top to bottom. Heather was very rude and judgemental. And from our camera footage not a very hard worker but i guess if you pay by the hour they work by the hour. Lesson learned. Hopefully I can save someone else from this company. Go somewhere else where you will be appreciated and taken care of! Here are some after pics of what what I came home to and her very unprofessional texts. I also included a pic of the review from the "5 star" car detailing place that I apparently slandered which has a little over 1 stars.. And for the record this lady Heather didn't know I needed my cupboards cleaned until she arrived at my house nothing was discussed over the phone other then the fact that I told her we just moved here in July after my grandma passed and it needed some tlc that we really haven't been able to deep clean anything since we started right in with remodeling. Very disappointed you would think a 50 year old business owner would treat her clients with some respect. But this company is very unprofessional you have been warned! read more

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Heather was extremely sweet as was the rest of her staff. They helped to clean our house prior to my roommates and I moving in. I walked through the house and pointed out things I wanted them to focus on and they were able to clean all of that plus more. When they were done we felt much better about moving everything in. The bathrooms were clean, the kitchen was spotless, and they even cleaned out the fireplace and the fans for us without asking. Paying was a breeze. It was a very easy, personalized experience. Would definitely recommend! read more