I wish there were a lower rating!…read more
****PET OWNERS BEWARE- IF YOU HAVE AN EXOTIC LOOKING DOG OR IF IT'S A DOG THAT THEY LIKE, YOU MAY END UP IN OUR SITUATION***
http://www.journalstandard.com/article/20151002/NEWS/151009830
We found TruhartK9 through a local Facebook page. They were advertising their puppy boarding/training classes. We had just gotten a puppy imported from Mexico, a Xoloitzcuintle , and wanted him to be trained right away to avoid any behavioral issues and to get help with his potty training-so we contacted them. The owner came out to meet with us to explain what she would be working on and she promised daily updates. We agreed, paid for the services, signed the contract and she took our puppy to her "facility" (which is really her house).
As promised, the first 2 days we got updates, pictures and video of his progress. He seemed happy and full of energy. On the 4th day of training I ask about his progress and the owner tells me our dog was ill with gastrointestinal issues since the day he arrived at the facility,she thought he may have parvovirus. We made the decision to let the owner take our dog to their vet as the training facility was about 2 hours from us. She messaged me an hour after they got to the vet to inform me that he did indeed have parvovirus and we had to get him treated immediately otherwise he'd die a very painful death. We told her we'd pick him up to take him to our vet but she was very hesitant to let us come and take him with us- reiterating that he had to be treated immediately. We spoke with someone from the vet clinic- or so we thought- and we made the decision to start the treatment. The next day, I called the vet's office to arrange for us to see the pup, we were told he was in surgery because he was extremely ill so we should wait to the day after to see him. I was furious, but didn't want to make the situation worse. Later that day, we get a call from the "vet" and she tells us that our pup died. Of course, we are devastated. I called our breeder to inform him of the events. He insisted he wanted the records of our puppy's vet visit and surgery. I called the vet, had to leave a message but never receive a call back. I contacted TruHartK9 to ask the name and address of the office so I could go personally to retrieve the records. The owner tells me she has to get back to me because she doesn't remember the name or address. Days go by, and at this point she'd stopped answering my calls. Finally, after my husband calls to demand the information, she emails me the name and address of the clinic, turns out it was a FAKE! I contact the police department to see if they could point me in the right direction as to what my next steps should be. They open up an investigation and end up searching the owner's home to see if they would find the puppy. Of course, he isn't found. The owner contacts me and threatens to sue me if we have to go to court over this matter because according to her, she doesn't have my dog. A couple of days later I get a message from the owner saying her associate will call me to explain to me what happened to our dog. Instead, I get a text message from an "ex-employee" telling me that our dog didn't have parvo and he didn't die at the vet's office. Her story was that he was being trained and somehow ran off and got hit by a car, she knew he was dead, therefore didn't call the vet's office AND she had the BRIGHT idea to get a throwaway phone and pretend she was a vet because she wanted to spare our feelings knowing he had died a horrible death. Of course, I still don't buy this story, so we continue with the investigation. A few days later, I get a call from the police department to let me know that our dog was found ALIVE IN THE POSSESION OF THE OWNER AND HER ASSOCIATE.
Please do your due diligence and research, research, research. If we had done this, we wouldn't have wasted so much effort, time and money. Thankfully, the police department did a fantastic job in their investigation and we have our dog back.
Needless to say, our Zuma wasn't trained and he actually came back with even more bad habits than he left our home with.