While I wish things had panned out differently, I had an absolutely horrifying experience with Pawsome Dogs/Melissa. My experience with Melissa started with a rave review from a friend, and I hired her for 5 lessons (with a referral discount from my friend) and later added 25 minute walks while I was at work Monday through Friday ($70/week). Initially, I was happy with the way she connected with my puppy, however I always had concerns about her communication style and lack of professionalism.
[sorry for the long review...scroll to the bottom for the short version]
From the start, Melissa was constantly texting me about her other clients, personal life, love life, etc. Melissa offered me discounts and requested all of my payments be made in cash so she wouldn't have to report them through her business. As a new dog mom, I was happy to put my puppy first so that he was getting the care he needed.
A few months into my walking and training with Melissa, my roommate decided to have Melissa walk his dog as well. At this point, Melissa notified me that she was letting some of her walking clients go, but was planning on keeping our dogs as she was making $140 most weeks (in cash) from walking them both. She also let me know that she would give me one month's heads up if she was planning on dropping me as a walking client. Living in Chicago, safety is always a concern, and for me, trusting someone with keys to your place is a big deal, and I had informed Melissa I needed at least two weeks notice to be able to find a new walker that connected with my pup.
In the most recent months, we noticed from the time stamps on our security system that she was often not even walking the dogs for the full 25 minutes as per our agreements, presumably because she was getting busier in other aspects of her life.
Last week, she informed me that she was dropping me as a client effective that week. Forced to scramble together and find new arrangements for my puppy, I let Melissa know that I was disappointed in her lack of professional courtesy. At this point, I have used 4 of my 5 training lessons with Melissa, and I requested that we cut off ties and that she refund me the remaining $50 from the unused lesson.
I thought we'd just wash our hands of the experience and move on, but instead, she went on a rampage about how I have no right to make such a request, that I'd be forfeiting my remaining lesson, and that she was going to go and convince my friend that I was being irrational. I was most appalled by her activity on social media following our conversation where she used profanity to describe me as a "crazy lady" for my concerns (screenshots posted in the photos section of this Yelp page).
TL; DR?
Melissa's lack of professionalism ultimately led me to lose all respect for her business when she broke verbal and written agreements (after I spent thousands of dollars for her services), and then harassed me about it. read more