I had been having a lot of issues with my 1 yr cane corso, Leah, when my boyfriend recommended Truhart K9. His friend brought their pup to Charlie and her awesome team and had outstanding results. Leah had bad manners with close family members and was extremely timid and afraid of strangers, loud noises and would be spooked easily. She is also my baby so I was super skeptical about not having her for two weeks. I had so many questions for Truhart and Charlie answered them all, and believe me there was a lot and she still answers my follow up questions! Charlie recommend Leah to stay longer for a fear-aggression rehabilitation training. I wasn't prepared mentally or financially but Charlie was so flexible and really helped me by sending me videos and pics of Leah. She made amazing progress! After I got Leah back, she made a lot of progress and she answered all the post-training questions I had. Charlie even checked in a few weeks later and is going to come out and help polish some areas the Leah still needs work on! Truhart K9 has been a pleasure to work with and it's obvious that Charlie and her trainers truly care about all the animals they work with. They are true professionals and made me feel very comfortable leaving my "baby" in their care! read more

I wish there were a lower rating! ****PET OWNERS BEWARE- IF YOU HAVE AN EXOTIC LOOKING DOG OR IF IT'S A DOG THAT THEY LIKE, YOU MAY END UP IN OUR SITUATION*** http://www.journalstandard.com/article/20151002/NEWS/151009830 We found TruhartK9 through a local Facebook page. They were advertising their puppy boarding/training classes. We had just gotten a puppy imported from Mexico, a Xoloitzcuintle , and wanted him to be trained right away to avoid any behavioral issues and to get help with his potty training-so we contacted them. The owner came out to meet with us to explain what she would be working on and she promised daily updates. We agreed, paid for the services, signed the contract and she took our puppy to her "facility" (which is really her house). As promised, the first 2 days we got updates, pictures and video of his progress. He seemed happy and full of energy. On the 4th day of training I ask about his progress and the owner tells me our dog was ill with gastrointestinal issues since the day he arrived at the facility,she thought he may have parvovirus. We made the decision to let the owner take our dog to their vet as the training facility was about 2 hours from us. She messaged me an hour after they got to the vet to inform me that he did indeed have parvovirus and we had to get him treated immediately otherwise he'd die a very painful death. We told her we'd pick him up to take him to our vet but she was very hesitant to let us come and take him with us- reiterating that he had to be treated immediately. We spoke with someone from the vet clinic- or so we thought- and we made the decision to start the treatment. The next day, I called the vet's office to arrange for us to see the pup, we were told he was in surgery because he was extremely ill so we should wait to the day after to see him. I was furious, but didn't want to make the situation worse. Later that day, we get a call from the "vet" and she tells us that our pup died. Of course, we are devastated. I called our breeder to inform him of the events. He insisted he wanted the records of our puppy's vet visit and surgery. I called the vet, had to leave a message but never receive a call back. I contacted TruHartK9 to ask the name and address of the office so I could go personally to retrieve the records. The owner tells me she has to get back to me because she doesn't remember the name or address. Days go by, and at this point she'd stopped answering my calls. Finally, after my husband calls to demand the information, she emails me the name and address of the clinic, turns out it was a FAKE! I contact the police department to see if they could point me in the right direction as to what my next steps should be. They open up an investigation and end up searching the owner's home to see if they would find the puppy. Of course, he isn't found. The owner contacts me and threatens to sue me if we have to go to court over this matter because according to her, she doesn't have my dog. A couple of days later I get a message from the owner saying her associate will call me to explain to me what happened to our dog. Instead, I get a text message from an "ex-employee" telling me that our dog didn't have parvo and he didn't die at the vet's office. Her story was that he was being trained and somehow ran off and got hit by a car, she knew he was dead, therefore didn't call the vet's office AND she had the BRIGHT idea to get a throwaway phone and pretend she was a vet because she wanted to spare our feelings knowing he had died a horrible death. Of course, I still don't buy this story, so we continue with the investigation. A few days later, I get a call from the police department to let me know that our dog was found ALIVE IN THE POSSESION OF THE OWNER AND HER ASSOCIATE. Please do your due diligence and research, research, research. If we had done this, we wouldn't have wasted so much effort, time and money. Thankfully, the police department did a fantastic job in their investigation and we have our dog back. Needless to say, our Zuma wasn't trained and he actually came back with even more bad habits than he left our home with. read more

I am saddened and embarrassed to have to write this review, but others need to be aware. I have since found other information that I should have looked for beforehand. On February 28, 2016 we found a craigslist ad for dog training. After correspondence, Charlie ( aka Tiffany Chandanais) recommended their 4 week program at a cost of 600.00. Which included human aggression. I am more than willing to give copies of the advertisement and correspondence. My husband took him there on 02/29/2016 around 1:00PMto their Freeport, IL address/ home. By 10PM 03/01/2016, they were texting stated he has severe human aggression and we're going to new to keep him for 10-12 weeks, and another 900.00. Well, our dog never had severe human aggression. We took him there because he was obnoxious. We have 11 children, who bring in visitors all the time and loves to be petted. He thinks visitors are there for him and he jumps all over them, bolts out the door, chews on things, etc. On Sat the 28th my oldest adult son came by with a friend, and all the younger kids were in the living room watching a movie with the lights off. Our dog EEyore bit the friend ( not maim just bit and let go, it did not require stitches or a trip to the ER) This is what led us to seek professional help, but let me stress this was the first time and we are still unsure why- but severely human aggression is a huge overstatement. Even the police officer who went with my husband to pick up the dog, plate with him and petted. Before my husband left him there, they were playing and petting him. We explained his anxiety issues with a crate. Well, we didn't have the extra money, and that was not the agreed upon price. Also, their assessment did not seem true, and we started to feel a little unsure. We told them we were coming to pick him up the next day. We since have found out by Freeport Chamber of Commerce TruHartK9 is not a registered business, and from searching the Illinois Dept. of Agriculture, they do not have a license to operate a training center. It is a 25.00 fee to get the license, so not exactly a huge expense for someone who claims to have 15 years experience as a professional dog trainer. When we went to the Freeport police, their comment was - Oh No, you didn't send your dog there did you. When we gave them the address, they said that was not the address they had on file and that they must have moved and it is just outside the city limits and my husband had to go to te Stephenson County police, which he did. They offered to come with him even though they normally don't, and their reasoning was because they have had quite a bit of similar trouble and stories from others. I encourage anyone considering this facility to contact the Freeport, IL police department or the Stephenson County police before using them. Luckily, we were able toget the dog back. They showed us a video of his "human aggression". They had a rope tied around his neck as they were trying to get him in a crate, and I believe the police officer remarked any dog is going to show aggression in that instance. We also explained to him he has severe crate anxiety beforehand, and they said they would put the crate in their bedroom or stay in the living room until he calms down. They let it slip that they had put him in the basement. They showed us a metal crate they he supposedly "destroyed."The bottom where the plastic pad sits was destroyed and the crate was rusted and looked like it sat outside for a long while, not to mention if the pad was in there, there was no way he could have destroyed the bottom. We sent him with a plastic crate, which he was able to push the top off. So they did return 240.00 of the 600.00 after charging us 60.00 a day for three days ( even though they had him a little over 48 hours), the forfeiture of the 100.00 deposit, and 60.00 for this rusted cage he allegedly destroyed. Further searching on the internet shows they have placed their ad on Craigslist and other free advertisement sites in about every place for at least a 300 mile radius. After talking to some certified and licensed trainers, They said that they don't know any reputable place who would keep their dog for 10-12 weeks, and even in the worst case scenario of severe human aggression where a person can't even walk up to the dog should take no more than 6 weeks in a boarding and training situation. --and for the rebuttal the owner wrote for the other bad review- the reasons they were not convicted is because pretrial begins 3/04/2016, and jury trial begins 03/08/2016. You can search this on Stephenson County website. Again, asks for licenses ( which we should have done, but have learned to do now) and certifications before leaving your pet anywhere. If you have further questions, or would like more information/ validation please feel free to message me, contact the city and county police, courts records, etc . read more

Truhartk9 is fantastic! We sent our Mastiff there because he was super aggressive. He bit several people, myself included but I didn't want to have to get rid of him or put him down because he can be really sweet. It has now been 3 months without a single sign of aggression. I actually feel comfortable having him out when we have company, and enjoy showing off all of his new tricks! I wish I could give more stars to the nice ladies at truhart!!! read more

We sent our year old Great Dane to TruHart because we were at the end of our rope with him. He was always so hyper & refused to go in his crate so would destroy the house while we were at work. I loved to take him with to family events, but he wouldn't walk on a leash properly & again, so hyper!! Charlie came & picked him up & brought him back 2 weeks later a brand new dog! He willingly goes into his crate now with no hesitation! That alone was worth every penny. He behaves on his leash. He's still a puppy so does love to play a lot, but he is gentle around our daughter & is more the cuddly horse we loved having around. If I could give a million stars I would! I was terrified to send him away for so long, but we received pictures & videos all the time & you can see they are just as passionate about their "client dogs" as they are about their own. Good, bad, terrible- regardless of your dogs current state- if you send them to TruHart you will NOT be disappointed with the results! Thank you TruHart for helping us fall back in love with our gentle giant! read more