I'm happy for practices successful enough to be booked out, and I can patiently wait for a doctor…read morewhose reputation has contributed to this. I called to schedule a new patient exam and was asked what I'm interested in. After answering that question (with my concern about potential skin cancer) was I told that the doctors are not accepting new patients. I told the receptionist that it was strange to be asked what I'm interested in first, if the doctor is not accepting new patients. I asked if the answer would be different if I was interested in cosmetic services and she told me "yes". There would be a significant wait, but I could schedule for a cosmetic consult, and I could not have medical concerns addressed at such a visit. This told me everything I need to know about this practice. Skin cancer, which is potentially lethal, is not something they have time for - cosmetics pay much more.

I've been seeing Dr. Stacey Pilkington for over five years. Firstly, she is highly professional…read moreand knowledgeable in multiple areas of the human system, including dermatology, beauty, and a holistic approach to healing. Secondly, Dr. Stacey is a true scientist; she constantly educates herself and her clients on the latest technology and science. Finally, Dr. Stacey Pilkington is very attentive, caring, and responsive. Thirdly, the Azel Dermatology atmosphere is fantastic! The facilities are clean, the staff is friendly, scheduling is easy, and the products are great! I highly recommend infra-red sauna, Azel products, general dermatology, micro-needling, and laser hair removal (all tried and worked!).

I've been seeing PA Michaela Sullivan for two years now, and I can honestly say she is one of the…read moremost knowledgeable, thorough, and caring dermatology professionals I've ever worked with. She has been especially attentive in helping me manage my vitiligo, offering a range of treatment options and always staying up to date on the latest advancements. I've seen real improvement, not just in my skin, but in my confidence as well. If you're looking for a dermatology provider who combines deep expertise with genuine compassion , I highly recommend PA Michaela Sullivan.

Terrible experience. If you're looking for a dermatologist to barely look at your skin, have no…read moreidea what it could be, and prescribe random treatments and send you out the door with zero answers and just a hefty bill, then this is the best place for you. I have redness, dryness and flakiness, and weird pimples/rashes all over my face. I asked multiple times what a possible diagnosis could be, what lifestyle changes I could make, and she had no answers. Is it Acne? "No". Is it Rosacea? "No". Is it fungal acne? "No". She rejected all of those and Just prescribed a pharmaceutical grade moisturizer for the dryness and sent me on my merry way. It wasn't until afterwards seeing a different specialist I was diagnosed with Demodex mites and fungal acne. I started using topicals to kill the infections and my skin is clear and actually moisturizing itself again. Don't go here.

Would steer anyone looking for a good dermatologist in a different direction. Dr. Scatena is…read moreherding as many people into the office as possible, which makes her consultations (she charges $150 for them) short/rushed & a consultation that was like "pulling teeth" for me. I went in wanting a doctor's professional advice on how to care for my aging skin and at best, just agreed with what I asked her about. It's like I didn't interest her as a patient. I'll go elsewhere from now on to an office with a doctor who is interested in actively examining a patient's skin and recommending a course of action/treatment, be it for maintenance or targeted issues. If none of that sounds like a problem to you, do know that when I asked her medical assistant a question about the serum being applied to my face for after-care, the assistant didn't know and had to read the label. Also, as far as front desk help goes, way too many assistants that you get bounced around with, taking payment and shuttling you through. The biggest issue for me, though, is the doctor's lack of care/interest/ability to recommend anything.

Dr. Scatena's facial injections created a youthful appearance so successfully that her entire staff…read moreapplauded as I stood up.

I have been a client at Rinnova Skin and Body Center for years for various services, but I will not…read morebe returning due to my experience with hormone replacement therapy under Dr. Rastegar. I went in for estradiol pellets to help relieve a few menopause symptoms. At a later visit, while describing new symptoms, Dr. Rastegar discovered and acknowledged she had forgotten to prescribe progesterone, which is a necessary part of this procedure. She inserted another estrogen pellet before addressing the issue, and added a prescription for progesterone. Once I started taking the progesterone, for the next few months I experienced heavy bleeding and painful cramping, ultimately requiring an ultrasound at my own expense that showed a thickened uterine lining, which is a documented result of receiving estradiol without progesterone. When I raised concerns about the prolonged bleeding, discomfort, and the initial oversight, the response was dismissive and framed as "just a risk of HRT". Dr. Rastegar held no accountability of her oversight, nor did she offer meaningful support. Hormone therapy requires careful management and follow-up. That standard was not met in my case, and I want other women to be fully informed before seeking similar treatment here.

I have gone to Rinnova on several occasions for expensive treatments and have always had a nice…read moreexperience with the providers. However, this company has left a very bad taste in my mouth and I can't recommend them. A while back, I had tried to get appts for a treatment, but was forced to late cancel twice due to me contracting covid and then my elementary aged daughter contracting covid, once I had a cold sore and they asked me not to come in, and once because I am a displaced elementary teacher and was asked to teach last minute. As a displaced teacher, it is crucial to be available so they will call you again in the future. Rinnova charged me for these late cancellations, which was okay. I understood they were not able to fill that slot regardless of what had gone awry for me. It was a short string of bad luck when I've never had issues with coming to my appts there in the past. For my last appt, they told me it would be no problem to reschedule but that if I canceled one more time then they would not be able to book me in the future. I of course understood this to be the agreement and so I accepted the substitute teaching job for the day and rescheduled, and honored our agreement. Everything seemed fine. I just tried to schedule the same procedure a year later. I intentionally waited until summer so that any substitute teaching assignments would not conflict. After booking my appt, Rinnova called me to say I am not welcome at their business any longer, despite having come to the last appt. It is so disappointing to see a business not be understanding about two conflicts due to covid and the plight of a displaced educator. I honored our verbal agreement which they proposed, and they retracted it a year later; and over the phone, made me feel embarrassed and shamed for it.

I absolutely love my doctor and have had positive experiences with the staff overall. However, the…read morebilling process needs serious improvement. After my appointment in January, I was initially told I would not receive a bill. A few months later, my credit card was charged $28, which was not an issue. However, when the charge appeared on my bank card, it showed up as "Boulder Valley Dental Office" rather than Boulder Valley Dermatology. Because the charge name did not match the provider I visited, I reasonably believed it could be fraudulent and reported it to my bank. I later spoke with Flora in the billing department, who explained that they are aware of this issue and have been trying to resolve it for over a year. I was also told this problem primarily affects customers using certain banks. Unfortunately, despite the confusion being caused by the billing descriptor, I was still charged a late fee. My original balance was approximately $28, but I recently received a bill for $63 due to added fees. While I appreciate Flora's assistance during our phone conversation, I was ultimately told by her supervisor that I was responsible for paying the full amount, which I did. I truly like the medical staff and the care I receive here, but this situation felt unprofessional and unfair. At a minimum, patients should be proactively warned that charges may appear under a completely different business name to help avoid unnecessary fraud disputes and late fees. The professional thing to do here would be to give me those late fees back.

Polite receptionist, being on time and pleasant waiting room began an overall great visit…read more. PA Ryan Byrd was attentive, on top of my past visits, and handled my assessment and procedures quickly and professionally. Definitely will come back for all my dermatology needs. Jack Marquess

Yesterday was not my first visit to Dermatology Specialist - Boulder…read more Dr. Simmons, first time seeing me, was keenly prepared for my dermatology procedures due to her prior review of my chart. Every second counts during a dermatology exam/ treatment. Dr. Simmons, with her dermatology assistant, provided exam details clearly and expertly for me. A patient can thank an MD like Dr. Simmons but that hardly expresses the gratitude necessary to convey a thank you the matches the care Dr.Simmons offers through her thorough exam coupled with her dermatology expertise.

Helen went above and beyond to help me navigate a frustrating process with a specialty pharmacy…read more She was thorough, compassionate, and even followed up late on a Friday to make sure everything was resolved. When others kept passing me along, Helen stepped in and became the solution--professional, personal, and truly effective. In addition, Dr. Laura Huff has been outstanding in helping me manage my ongoing eczema issues. She takes the time to really listen, explains treatment options clearly, and works with me to adjust my care plan as needed. She doesn't allow me to accept "This is as good as it's going to get" and pushes me to seek better results. Her expertise and compassion have made a noticeable difference.

I go to Dr. Hong and his staff for both medical needs (mole checks, as I've had cancerous moles…read moreremoved in the past) and for cosmetic dermatology. I have been pleased with the time and attention given to me and my individual skin needs. I trust them.

Dr. Hong is very experienced and well trained. He never seems rushed and is thorough and…read morethoughtful. I haven't had anything really complicated, but I appreciate his expertise. He's quiet but actually has quite a good sense of humor. Would highly recommend him!

I made an appointment via phone, and requested the Niwot office. I was scheduled at the Boulder…read moreoffice, which I did not realize until I arrived in Niwot. I couldn't get to Boulder on time, and was charged $100 no show fee. I think I am all done here.

5-minute office visit, lacked attention to detail, questionable coding practices, and unpleasant…read morestaff. I'm finding another dermatologist.

I called to try to schedule an appointment as I have been a previous patient. Office person…read moreanswered the phone saying "hello" I responded and asked if I could make an appointment. She responded with "I don't know. Are you a patient here?" I said "I think so, I was seen around a year ago" and she replied "okay well that's not an answer" Then I said "I have read your reviews about office staff being rude and it seems like you're being rude right now." And she said "okay bye" and hung up on me. Very unprofessional, unwelcoming and rude. This place needs a new manager or front desk people. I can't believe the rudeness and disrespect.

checked for skin cancer did biopsy on one on my right hand and froze several other spots that will…read morecheck when I go back Very pleasant from the time I made my appointment to my check in date What a wonderful staff