Would steer anyone looking for a good dermatologist in a different direction. Dr. Scatena is herding as many people into the office as possible, which makes her consultations (she charges $150 for them) short/rushed & a consultation that was like "pulling teeth" for me. I went in wanting a doctor's professional advice on how to care for my aging skin and at best, just agreed with what I asked her about. It's like I didn't interest her as a patient. I'll go elsewhere from now on to an office with a doctor who is interested in actively examining a patient's skin and recommending a course of action/treatment, be it for maintenance or targeted issues. If none of that sounds like a problem to you, do know that when I asked her medical assistant a question about the serum being applied to my face for after-care, the assistant didn't know and had to read the label. Also, as far as front desk help goes, way too many assistants that you get bounced around with, taking payment and shuttling you through. The biggest issue for me, though, is the doctor's lack of care/interest/ability to recommend anything. read more

Dr. Scatena's facial injections created a youthful appearance so successfully that her entire staff applauded as I stood up.

Rocky Mountain Dermatology from a treatment perspective is fine. However their office operations leave a lot to be desired. My insurance plan covers screening for Melanoma. However, the Dr's office put in both my office visit and my husbands office visit as a new patient visit versus a screening visit. We both made it very clear we were coming in for screening purposes. I called many times to try to get this corrected both at the Dr.'s office and also at their billing service. The billing service said they would look into it, I got one phone call back which I had to return and nothing happened. They actually sent my husbands claim to United Health Care first which is not our provider, we have BCBS. When I called to speak to Claire's assistant she never called me back. The back office staff is critical to dealing with insurance companies. I finally gave up and paid my billed and my husbands. Maybe that is what they want knowing most people in Boulder can afford to pay so why bother. Beware read more

I was a former patient of Dr. Weber and always had a great experience. However, it seems that it is only one Dr. now and a PA. I called to book an appointment and was told i would have to wait a month to see the PA or 5 months to see the Dr.! 5 Months out! And I was a returning patient. If they are so busy, maybe they should hire more Doctors. I notice a lot of these reviews are left by people suffering from acne. Maybe their experience is different and they can get appointments sooner. I don't want to wait 5 months to confirm my skin cancer dignosis. read more

Never even met a Dr! Booked an appointment with reception- after having to over 20 days to get an appointment. My appointment was set for 8:30am, I told reception I would be about 10 min late because I have to drop off my son- she told me on the phone no problem. I arrived 10 min late as expected and was told they wouldn't see me. They weren't EVEN nice or apologetic! In fact down right rude. AND to top matters off- I was 10 min late despite the fact the office was COMPLETELY empty and there was the biggest snow storm the night before- I actually thought I made great timing considered most of the roads hadn't been plowed. Perhaps Dr Weber is good but the front desk was BEYOND rude. I am a new patient from California- I am shocked. Zero customer service. read more

I have to thank Rocky Mountain Dermatology for getting my skin in check. I have been suffering from acne since I was 13 years old and I would visit dermatologists here and there and nothing they provided really helped my skin. I would always end up having the acne still be there as well as new acne popping up. Even though I waited two months for the initial appointment, I was very happy to see the results of my skin. It's been about six months since my initial visit and the combinations of topical prescriptions they prescribed me worked very well for me and I no longer have any acne popping up, and my acne scars have faded significantly. I'd definitely recommend this place to a friend read more

I do believe this will be the last dermatologist I will ever see. Dr. Scatena and Dr. Weber are FANTASTIC. They are very professional yet friendly and approachable with questions or concerns. Dr. Weber's routine skin exams are very thorough and left me feeling like she really cared about my well being. She asked loads of questions and made very strong recommendations for the use of sunscreen. My kids have seen her for wart removal and they didn't dread it at all. She handled them so well and put them at ease. I am so happy I found this practice. read more

Great, thorough service by Dr Scatena. The staff is friendly, efficient and professional. Highly recommend. read more

I had an appointment with Clare and was disappointed. A year or so ago the doctor was great but Clare doesn't measure up. They gave me 5 different things for very mild acne. Also, I felt very rushed. Perhaps if you have a more difficult serious skin problem then this may be the place to go. read more

I was seen by Clare Wightman, M.S., P.A.-C for less than 5 minutes. She did not agree to answer all my questions even though it was a consultation appointment. She said I needed to make another appointment in order to have my other dermatological questions answered. I was billed for a consult of $101 dollars. I sent in my check and was later left a message saying that there was an issue with my check, which I found odd. The check was then processed and I was charged $701. I feel like the provider and the business is out to swindle patients. The service was extremely poor and quick, the cost was high, and at the end of the day they ended charged me seven times the actual amount of my bill. What a headache! I will not return to their company which is disappointing because I wanted to be positive about my experience, especially since I had a referral from a trusted friend who is also an MD. read more

Absolutely a calming and pleasant atmosphere. Efficient and friendly from the moment I walked in. Definitely would (and have) recommend Dr. Scatena and her staff to friends. read more

I was able to see Dr. Scatena today for my six month skin check. I have a family history of melanoma so I try to be diligent about these appointments. Dr. Scatena is always careful and efficient with her checks of my skin. She has removed suspicious spots but is conservative about her approach. She also advised me on some other skin treatments and I left feeling better than when I came in! Highly recommend Dr. Scatena and her professional staff! read more

These doctors totally know what they are doing! My skin had been freaking out for about 6 months and I was at my wits end, having tried everything I could get my hands on. First visit they looked at my skin and diagnosed the problem and in two months I was back to awesome. I'm so grateful for them! read more

I have been a patient of Dr. Weber's for almost two years now and have always received great treatment by her, all the assistants I've met, and the front office staff. Dr. Weber always takes her time to answer my numerous questions and never makes me feel like I'm just a number to them. Sometimes they can be booked up for several weeks (that's why I'm giving them a 4 instead of a 5, although it's not any fault of theirs that they're so popular!). My fiance has been going to Dr. Scatena for about the same time as I've gone to Dr. Weber, and he's had much more to be done over the years. Same with Weber, Dr. Scatena answers all of our questions every time we go in, she lets me sit in the room during his procedures, is incredibly patient with me worrying about him, and ultimately makes me feel much more relaxed about the whole thing. My fiance and I have only ever been in for investigating moles/freckles and the like, so I can't speak to their other dermatology services like skincare, but I would still recommend them to anyone looking for a first-class dermatologist in Boulder. read more

Can't even talk to someone! This review is not based on Dr. Scatena herself, but on the terrible customer service, although she should probably review her phone procedure, because that can make or break an office. Ok, this is ridiculous. I've had a rash under my eye for a while now. I looked for a dermatologist based on these reviews. I called RM Dermatology four times in the last week on different days, and different times of the day. A woman answers and directly puts me on hold. I was on hold for 7 minutes, 3 minutes, 12 minutes and 8 minutes. All these waits included very very loud obnoxious music. I hung up every time because I could not wait this long, I have things to do. Today, I decided to call and wait on speaker phone. The woman answered at almost 7 minutes. The next appointment was over months away, it didn't matter that I had a strange rash. I wasn't going to wait 2 months to find out what it is. She suggested I call Mondays and Wednesdays at 7am (?) to see if there are any cancellations. How stupid is that. I have a rash people! So, if you have a few months until you want to see a doctor and love loud piano music on hold for long periods of time, call here, if you would like to see a doctor sooner call elsewhere. read more

Dr. Scatena has been my dermatologist for about 7 years, and I see her every 6 months for a full-body mole check. Each time I have a wonderful experience with everyone in the office - front desk, nurses, and Dr. S. The office is nicely appointed and comfortable and I've never had to wait very long, if at all. Dr. Scatena is very attentive and thorough. She answers all of my questions and reassures me when needed. It's obvious that she truly cares and, to top it all off, she's extremely pleasant and jovial. I've always felt comfortable with my health in her hands and I would recommend her to anyone seeking a superb physician with an excellent support staff. read more

This is no regular doc's office with white walls and flourescent lighting. The name truly fits - Walk in here and you'll feel as though you're in a cabin in the mountains. The front desk is adorned with aspen tree logs and there's a massively huge and beautiful photograph of a mountain lake surrounded by the rockies just behind the desk. The receptionists and NP were as friendly as ever, and the atmosphere inside was relaxing and welcoming. Dr. Scatena was friendly, helpful, and knowledgeable as all great doctors should be. The intake was done with a touch screen laptop, a little bit of high tech convenience for all involved. Really glad I found this place- if I had my own practice, I'd get inspiration from this office- patients should really feel comfortable and welcomed at the doctor's and Dr. Scatena has done a great job of making sure they are! read more

If you are looking for seriously awesome, attentive, top-notch dermatological care - (esp. if you are a woman) look no further. One weekend, I developed an allergic reaction to a different doctor's perscription. By Sunday night, I had a serious and painful situation by and left a message at Rocky Mtn Dermatology that I was seeking urgent medical attn. *I was not yet a patient. **I was called back 8 am Monday morning and in the office receiving medical attention by 8:30 a.m. The degree of friendliness from all of the staff, and complete competency - (medical mastery?) on the part of Dr. Scatena and her thorough medical assistant was highly reassuring. There is no sense of being rushed in that office - just complete attention to detail and top notch medical care. The office is wired to send prescriptions to pharmacies in real time- during your appointment-- so that it will be ready for pickup by the time you make it over. How thoughtful and efficient! Later that week, on Saturday, I noticed a change in my situation that I was concerned about. The office was closed so I left a message. Dr. Scatena called me back three times from her cell phone to return my call - despite speaking at a conference that day--- again providing thorough, patient care and medical advice. I have been back to the clean, peaceful office maybe three times - I feel like I am in the best, possible care. Dr. Scatena - and her staff-- are the best you'll find. Can't thank them enough. read more

Good doctors with zero availability. Even for urgent situations. They need to plan their practice coverage better. Waiting over a month for a 15 minute appt to check out a scary cancerous looking mole is nuts. Hope they enjoy their overlapping vacations while I stress about basil cells. Time to get new doctors. read more

Was a pt of Dr Weber but recently got in with Dr Scatena. Was VERY pleased with getting in on a waitlist for a cancelled appt due to a "sketchy" new spot on my forearm. Got a thorough skin cancer body scan and she also removed a small spot on my forehead for a biopsy efficiently and quickly. Felt very comfortable with her professionalism and diagnosis. Thanks thanks thanks...highly recommend!!! read more

I and several family members have seen Dr. Scatena and Dr. Weber for various, minor dermatological issues for about the past year. Both the doctors are very professional and friendly and good at explaining their findings and answering questions. The rest of the staff (assistants and receptionists) are also professional and friendly. The exam rooms and waiting area are modern, clean and comfortable. It can take awhile to get an appointment, but is usually not too bad if you don't have a preference for one doctor. read more

Dr. Scatena is professional, personable, friendly, knowledgeable and thorough in explaining my condition and gave me every option available for treating my condition. I always leave knowing that I received the very best treatment. read more

The office staff and Dr. Scatena could not be more pleasant and professional. The office has a very calming feel, friendly and clean. I've been seeing Dr. Scatena for 8+ years and my daughters have also been. She is thorough with her exams and an amazing dermatologist. Health is always the main concern and then on to anti-aging. Love her and her staff. Jeri Lynn and Gabby are spectacular and helpful. If your insurance is terrible/changes they are right there find away to make it work! These ladies are not just doctor and staff, they have turned into my friends. Amazing doctor and office staff. read more

I was a new patient to this practice. I was scheduled for an annual skin exam with Clare the PA, as I have had a history of skin cancers. Initially I was taken to the room by a young male medical assistant, who appeared to be new and in training. As a mature female, with a son that was near his age, I did not feel comfortable with him in the room during the full body exam performed by Clare. She was very quick with the exam, and told me that everything looked "good". I had to point out areas of concern. She did remove a suspicious lesion on my back by way of excision. The medical assistant placed a small bandage on the area on my back. By the time I reached the waiting area, I felt something wet running down my back. When I got to the car, I discovered that my blouse had a large blood stain on the back. I had other places to be and no change of clothing. Area of excision reacted completely differently than any other that I had ever had(it became a large raised area that was itchy-had been told that results were benign. Called to schedule another appt to have it looked at. Specifically requested that the young male not be the medical assistant this time. Arrived at appt, was taken back to treatment room by the SAME male medical assistant, who again was in the room for exam. Was told by Clare that the area would clear up on its own. She dispensed a sample of hydrocortisone cream. Appt was very short. Over a year later, and the lesion still remains. I reviewed the billing as well. I was charged two different fees for exams, the second one being higher. I was also charged for three "surgeries" between the two appts-all differing amounts. I do not understand how dermatologist offices get away with this. Needless to say, I will not return. I did not feel that the office cared about me as a person, or even really listen to me. I am concerned that my initial exam was not thorough enough given my history. I agree with another reviewer that Clare does not measure up as a provider. read more

This is only a complaint about how uptight these guys are about being paid. Their policy is to require that you keep your credit card on their files, and to sign a statement saying that you agree they can use your card (without further permission) if they find it necessary. They seemed to think this is reasonable because "college students come, make an appointment, don't show and then try not to pay". BS, really. I have never had this request from any business, and will not frequent this establishment again. read more

Dr. Scatena and her staff are outstanding. Top notch professionals.

Dr. Scatena is top notch as is her staff - esp Jerry-lyn. They are so thorough. The office is really nice and the best part is they have 7AM appts - great for people who actually work! I've had multiple moles removed here and there is always scarring. This Practices mantra seems to be it's better to get the entire mole off and mitigate any melanoma and sacrifice a little vanity. They call immediately with results and explain everything is great detail. The office is a little hard to find but park in the lot off Spruce and you'll see the building. read more

Dr Scatena is great but the policies of her office are not. I had an unpaid balance of $100 because of a billing screw up and they would not see me unless I paid the balance up front. This is after waiting for over a month for an appointment. I have a potential serious condition and now I will be looking for a new doctor. Thanks for nothing Rocky Mountain Dermatology. Great to know that you care about $ then the well being of a patient. read more

I have been seeing Dr. Scatena and her nurse, Jerry-lyn for a couple of years and have had nothing but great experiences every time I visit. Dr. Scatena is incredibly thorough and takes photos and measurements of all questionable marks. If a mole looks weird, she always explains what is concerning about it in a way that I understand and never makes me feel like I'm being talked down to. She isn't over cautious - if she thinks something should be removed and tested, she'll tell you - and she's always been right on the mark. I've had a couple minor surgeries there and Dr. Scatena and Jerry-lyn are always so kind and quick and make me feel totally comfortable. They even let you pick your own Pandora station to listen to during the procedure. With any excision, there is scarring, but the scars I have from Dr. Scatena's procedures are almost always less noticeable than the one removal I had done by a plastic surgeon. Additionally, the office is super nice (they have a Keurig, so make sure you get there early to enjoy a delicious beverage before/during your appointment), the staff is incredibly friendly and helpful, and they have gone above and beyond to fit me into their schedule on numerous occasions. I would highly, highly recommend Rocky Mountain Dermatology, Dr. Lisa Scatena, and her team! read more

I tried to make an appointment today. The earliest appointment was a month away. That was fine, but a little frustrating. The reason I didn't follow through with the appointment is they require you to provide a credit card, which they keep on file. There is no good reason for a medical office to keep a copy of a credit card. Completely unimpressed. read more

After hearing Dr. Scatena speak to a group at the church I attend, I made an appointment on the recommendation of my PCP. That was 3 years ago and each year I am pleased with the office appearance, the staff's friendliness, and Dr. Scatena's attention to detail. Each of my concerns are answered thoroughly. Thank you! read more

I have received thorough and expert care for my problematic skin from both Dr. Scatena and Dr. Weber at this clinic. They have each identified pre-cancerous cells which they removed gently and with great skill. I feel safe in their hands and I am impressed by their first-class educations. At the age of 72, I am very relieved to have a team of dermatologists who are caring for my skin as I grow older. Plus, the efficient staff members are courteous, knowledgable and patient. I never have to wait unless I myself am late for an appointment. In looking at other reviews, I note that one person was 10 minutes late and got miffed - I myself appreciate the policy that rewards clients for being on time; I was late once and did have to wait - but it seemed fair to me, and I was able to see the doctor after a short time. Ann Armstrong Scarboro, Boulder read more

I have never been to a doctor's office that felt more like a spa. The decor is lovely and so is the staff. You know they care by how they treat you. Dr. Scatena is thorough and gentle. You never feel rushed, and she takes particular notice to answer all your questions. This is the best dermatology practice I've been to in Boulder. The other offices were more like going to the dentist. read more

Dr. Scatena and her office staff are the most unprofessional physician's office at which I have ever been a patient. During my initial visit she was late coming to see me and was a bit dismissive of my face and body acne. The original prescriptions for acne that Dr. Scatena prescribed me did not work, even after three months. I scheduled another appointment with her to follow up, at which time I was going to suggest we try another or a more aggressive treatment. I received a call several weeks after scheduling my three-month follow-up appointment, at which time the receptionist said Dr. Scatena was not in fact going to be in the office on the day of my original appointment; they had overlooked this when I first scheduled. Since I still needed to see her I was happy to move my appointment to a few days later that week. Unfortunately something came up at work that I could not miss during my rescheduled appointment, so I called the dermatology office (with more than 24 hours' notice). The receptionist rescheduled me for two weeks later at 7 am. I arrived on the day of my appointment on time, only to find that I wasn't actually on the books for the day and time I am certain I agreed to weeks prior. The receptionist then told me Dr. Scatena could not see me until May! It's the office's fault for screwing up my follow-up appointment TWICE. The doctor is dismissive and the staff is dysfunctional. Do yourself a favor and find a dermatologist office that cares about your condition and about you as a patient. read more

My husband and I have been going to see Dr scatena since she opened around ten years ago upon the recommendation of my wonderful regular doctor. What we care most about is good care and clear explanations. We have both had a number of procedures some more serious than others but Dr scatena has always been there for us. You never get the feeling that she is in a rush or needs to hurry through anything. She takes her time is unbelievably thorough and professional. I have also found all her staff to be very helpful and great at explaining everything to us from making an appointment to understanding bills. We have never had to wait or have had trouble being seen. She once even met me at her office on her day off to check on how I was dong. Although I would not mind if we did have to wait in the waiting room (she does have a fabulous coffee tea hot chocolate machine) because I know she would be taking her time to really help each and every patient. I've seen enough of these places run by business models and doctors must rush through each patient in order for more efficiency and higher profits. Rocky Mountain dermatology does not do this! And that is why you would be lucky to have Dr. Scatena as your doctor especially living at altitude with our intense sunshine! read more