I went here to have my engagement ring mapped and appraised while I sent it in to have some alterations. I believe the name of the woman who helped me is Emily. She was extremely nice, and well-informed. The mapping and appraisal was very much to my expectations. Later, I went to ask her about some custom work, and she was very "non-salesman-like" which I appreciate. She gave me information in a friendly way, without making me feel pressured. We will be going back to select and purchase my fiance's wedding band. read more

We buy all fine jewelry here. The quality is amazing, the prices are fair, and it is all beautiful and they also work with you if you want s unique design. Highly recommend owner/jeweler Leo and Mandarin Gems team for all your jewelry needs. read more

My fiance and I wandered into Zales, took a look at a tiny selection of men's rings and the tacky selection of engagement rings while being ignored by the staff, and hightailed it out of there. I'm glad we did...across the corridor were Leo and Ruby at Mandarin Gems, who were kind and thoughtful, and took us step by step through the process of buying and resizing a wedding band and cleaning, repairing, and resizing two antique, heirloom rings from the 40s. We got an amazing price for multiple services, and got an in-depth lesson on how to recognize the individual markings of your diamond. The best part: we needed the ring within four days, and not only did Leo rush the order free of charge, he had our rings ready a day early. In three days and within a small budget, Leo stretched and cleaned the new wedding band (also free of charge) for my fiance, and added diamond chips, repaired the settings, resized and cleaned my engagement and wedding band. We had complete confidence in Leo, and he really took care of precious heirlooms that have been in the family for decades - they came out shiny and brand new. It enhanced what was a touching experience leading up to our wedding. We will be returning to engrave our rings, and would recommend this store to anyone. read more

A hidden gem in Burbank. Went in a for a new necklace, and the salesman helped me fix my current one, without selling me on a new one. Replaced clasp, sized, and polished - even gave me the cleaning towel for free. Prices are fantastic. Will be looking for an excuse to go back and buy something proper. read more

Had a really quick visit here today with my fiance to look for matching wedding bands for my engagement ring. We also walked to Zale's next door and found the quality of Mandarin Gems wedding bands to be of better quality, despite the smaller selection. The man working there did not pressure us to buy a ring at all and but was very friendly. Hope he is able to keep the business alive, as it is always empty when we walk by! (We have been to the mall on multiple occasions). read more

I have to say for being in the mall I was blown away by the customer service and quality of work done here! My Fiance had my ring designed from scratch, which meant the owner had to make a mold and make the ring himself. He sat with us for a long time to make sure the ring was exactly what I wanted, he even sent my fiance a computer generated picture to approve before he made the mold to make the ring. He was able to do all of this and have the ring ready within 3 weeks which was a week sooner then he said he could get it done by. He made us feel very special and said no one else would have a ring like mine and even threw out the mold afterwards. The ring is amazing!!! Even better then I thought it was going to be. He gave us a great price too! I'm very impressed!!!! and Happy!!!! read more

I have to say this .. i have never been treated so special at a jewlers. Leo, Emily & Paul have been so kind and patient. I have purchased the most amazing necklace from Leo last year! I got an amazing deal and he worked with me. No hustle or bustle, just flat out kindness. I stopped by on saturday and behold a ring to match my necklace! He remembered me from last year and again i was granted another amazing deal. Did i mention i had two crazy kids with me? My daughter kept asking me for water. So Leo had them get both of my kids something to drink. Right then and there i knew i found my only jewelry store! I came back on sunday to bring in my other ring so they could replace a diamond. Emily & Paul helped me. Emily let me look at my ring with the microscope and talked to me about how diamonds are polished and shaped. I had no clue. It was so educational! She ran thru my detailed order and i was on my way! The people who run and work at Mandarin Gems are truly gems themselves. I am so happy with my purchases and their customer service!! read more

I have always received excellent customer service here, even when I am just looking. At a recent trip to the mall, I stopped in with my relative and the owner(?) offered to give him an appraisal on a recently purchased ring (from a competitor) and didn't try to low ball and sell him anything at a "better" price. She is very knowledgeable on her metals and gems and it shows through the quality! I love each piece of jewelry I have received from mandarin gems and will continue to shop here! read more

love this place. They made my wedding ring so special and I get so many compliments on it. They are very friendly. Love that it is a small family business! I always get treated so well here. read more

Leo is a wonderful person and a true expert in meeting your jewelry needs. The service and quality are exceptional. You will not be disappointed here. read more

Wonderful service and very friendly and helpful! The jewelry is amazingly beautiful! I would buy all my jewelry from them! And they are great with repairs!! read more

I was referred to Mandarin Gems by a friend, and I'm glad I decided to brave the drive up to Burbank to check it out. I was pretty sure that I wanted to make a custom engagement ring, and Emilie and Leo convinced me that they'd work with me to create the ring. They were both very nice, friendly, and not pushy at all. I worked with Leo throughout the whole process. Leo took my initial drawings and ideas and would show me a design. We went back and forth a few times, as I'd make comments and ask for certain tweaks. Admittedly, I can nit-pick the smallest of details, but Leo was very patient and attempted to accommodate every request. The process took a little while, but in the end, I got exactly what I wanted! read more

Mandarin Gem of Burbank is our jeweler of choice. This was our 2nd time to purchase a ring from Mandarin Gem. I wanted to purchase an upgrade for my wife....something a little bigger and of course Leo found the ring for us. He worked his magic! Thank you Mandarin Gem and crew!!! read more

Mandarin Gems - Jewelry Near Me - Glendale, California

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Love my ring. Great customer service, Leo is great! High quality and good prices. Also does custom work! Will go back. Thanks Leo! read more

Mandarin Gems - Mandarin Gems in Burbank. Thanks Leo! - Jewelry Near Me - Glendale, California

My wife and I have been going to Mandarin Gems for years. We have bought new jewelry there, and lately we have had a few of our pieces repaired there. They are the BEST jewelry shop in Burbank, and probably in all of Los Angeles! We know that we can trust them to do a great repair job, and we know we will not be taken advantage of when we buy something new. The owner and staff are so courteous and helpful, and they make every effort to please us by attending to every detail of our business in the most professional and delightful way possible. I won't go to another jewelry store with my business.....no, it's Mandarin Gems or nothing at all. They ARE the gems in the jewelry business! My HIGHEST rating for them! Philip & Doris read more

Ruby She - is her name!!!! Went in for a few questions and canvassing for a 14k gold wedding band sz 4 1/2 , and at first when I walked in ~I had to say hello , cuz no one had greeted me coming in to welcome a customer. So this lady name Ruby, ask if I needed anything ? At first I asked politely if they had a diamond tester. She goes, we don't do that kind'a services, we only do an appraisal and there is a fee. Then she goes, if you want you can go to Zales maybe they could help you. So I said, okay~then I ask if they have any wedding band in gold. She stood up and helped me, I saw a 6MM wide ring that I liked and asked her how much? tag $ amount was 780 , then I ask how much would it cost me on my size 4 1/2 ? she said around $560 plus tax. Then I said, it's the best price you can do? Then Ruby ask me this question, "How are you going to pay for it"? I then said, so appalled, it would be my own business on how am going to pay for it . First, I needed to know if you can reach my price. Then she tucked all the jewelry and stood up, and said ( btw, this is how she re-acted as she's no longer interested of helping me) while I was not even done yet. Ruby is very RUDE !!! all I wanted to do is make a deal put a half deposit then buy the ring . While I was walking out, I even asked her who is her boss? And If I could talk to him and make a deal? Then she goes, We'll he's on the phone, and I said we'll I could wait for him. But she decided to just walked away and tucked all the jewelry and decided she will not sell any jewelry that day! I said, you guys are rude, and not nice to customers! Insults! and poor communication!! But, I guess they don't want to make any money , they INSULT THEIR CUSTOMERS, they are not very nice!!! and they don't trust you!! I ended up going to my buddy on the upper store (jewelry store) and bought myself a better heavy gold 14k yellow gold with a better price. DON'T WASTE YOUR TIME GOING TO THIS PLACE. EMPLOYEE'S NEED TO GO TO AN ANGER MANAGEMENT TO BE TRAINED TO BE NICE TO THEIR CUSTOMERS ! I DID NOT COME HERE TO BE INSULTED, AND MOCKED BY RUBY!!! I EVEN , said that I'm only buying a $600 dollars gold ring, not buying a car!!!! my god!!!!!! read more

We had a fantastic experience with Mandarin Gems! My fiance and I did all of our homework regarding what size, shape, and quality of diamond we wanted and the style of the setting, which frankly was really vague. After our research, we ventured out to the diamond-buying world and were very, very disappointed. The mainstream places were not really willing to work with us on what we wanted... which was a oval diamond in an usual/self-designed setting for a fair price. Zales, for example, told me: "the only thing your girlfriends will notice when you compare rings is the color, so that's obviously more important." Seriously. Needless to say, when we found Mandarin Gems, we were very, very pleasantly surprised. We worked with a woman named Emily, who was able to quote us prices that matched the research we had done without the "well, we're going to give you a 50% discount just because we like you, but normally, it's twice as much" run around. They brought in oval diamonds for us to look at, they custom made our setting, and they wanted to give us the ring WE wanted, not the ring they could sell us, throughout the entire process. Honestly, I will recommend these guys to everyone I know. They really were that fantastic. Thank you, thank you, thank you Mandarin Gems!!! read more

Leo is the BEST! He is very helpful and tries his very best to work with you. He goes above and beyond to make his customers feel satisfied. My fiance got my ring from him and it is absolutely beautiful and just what i wanted. I highly recommend him :) read more

decent selection, but the rings looked cheap to me. i was looking for gemstones and the ones they had, looked like pieces of plastic. also, not a large selection of shades of stones, at least not compared to when i went downtown. the man helping me was only so-so informative, like giving me just enough information and didn't really seem all that excited to sell me a ring. plus, it was hard to decipher some of the things he said bc of his accent. read more

Leo custom made my engagement and wedding ring. Working with Leo was the best experience. He was kind, professional and had reasonable prices. He worked within our budget and delivered top quality end results. I will definitely go back to Mandarin Gems for any future jewelry. Thank you Leo! You were the best!!! read more

I didn't have a jeweler in LA because I'm from the east coast and was very nervous about having my grandmother's engagement ring from the 1920's resized and repaired so that I could use it as my own engagement ring. Leo and all of the employees at Mandarin Gems took all of that anxiety away. They are AMAZING. They made the ring look like new, and I also got my fiance's wedding band with them and resized and repaired my own wedding band. They also appraised my ring. They always get the job done quickly and stay in contact about any issues. I highly recommend them to anyone looking for a trusted jeweler! They have my business for life! read more

Very disappointed in this place. My husband usually works with a jeweler we have known for years. One day he decided to venture into Mandarin Gems. He ended up purchasing a pair of beautiful ruby earrings surrounded by diamonds as a gift for me. He paid over $2000.00. When the backing broke we took them in to get fixed under the "warranty" and they wanted to charge $55.00 to repair them. When the woman saw we were perturbed she said ok I'll charge you $35.00 because you bought them here. What a joke--such bad business. Our jeweler will guarantee and fix any piece we buy from her for free-that's what good business people do, especially when you are spending that type of money. We will never do business with Mandarin Gems again! read more

I had been looking for a heart shape white gold and diamond pendant. Couldn't find anything that "spoke" to me till I happened across Mandarin Gems. Ruby, Leo and Alfred were great in helping me design exactly what I wanted and I was very happy w/the price!! So glad I stopped in and have now made new friends. Please don't hesitate to shop at Mandarin Gems. read more

First time working with Mandarin Gems. I needed to have an antique ring sized up two ring sizes, and a white gold ring re-plated with rhodium. Leo was very helpful and explained the process for both rings. I left my rings on a Saturday, and had my rings back by Thursday. I was very happy with the results; my rings look like new for a very reasonable price! I will definitely be coming back for any and all jewelry needs. read more

I love Mandarin Gems. Everytime I'm in the mall, I at least have to stop and peruse their windows. Not one of great means, I have been fortunate to buy a couple of pieces. They're also the go-to jewelers for watch batteries, resizing, cleaning, etc. Always very friendly and helpful. read more

I can't say enough about how amazing the process was of getting the perfect engagement ring here was. Leo was so attentive, thorough and personable. He worked with me for months on different settings, stones and options until we had the right ring. It turned out perfect and was in my price range. Now that I have proposed, my finance has not stopped looking at her ring and smiling. She is over the moon happy which makes me happy. Leo even called me afterwards to follow up and see how she liked the ring. Would go back in a heartbeat, though not for another engagement ring hopefully hehehe. read more

I would highly recommend going to Mandarin Gems for rings or other jewelry. I was recommended to them by a friend and both Leo and Emily were extremely helpful and knowledgable. I had a stone I wanted to use to make a custom engagement ring and Leo helped me look at different options in bands, settings and the types of diamonds available. They gave us a very fair price and even gave us credit for some gold jewelry we turned in. It was a very pleasant experience and the ring was even finished much sooner than we had expected. I am thrilled with the ring and my fiancé loves the wedding band he selected as well. read more

We have been going to Mandarin Gems for 4 years now. It started with our oldest son's purchase of an engagement ring. There was no pressure and Leo gave us a lot of his time and great advice. We came back to buy a 30-year anniversary ring soon after that (for me). We've been back repeatedly to buy other jewelry for special occasions. Earlier this year, Leo helped our younger son & fiancé pick out an engagement ring (selecting the stone and setting). Both future daughter-in-laws are very happy with the quality of their diamonds and the settings they selected. Now, our older son is finally getting married and Leo guided us through the best pairing for the wedding ring to go with the prior purchased engagement ring, while still considering the bride's wishes. Mandarin Gem's prices are always competitive and based on appraisals we've had, quite a bargain. I've had old rings resized there and had them back in very little time, too. My husband was never comfortable stepping into a jewelry store, so he asked a friend for a referral 4 years ago, and was told to see Leo. That he feels comfortable with Leo says a LOT. Even though our sons are now living in other states, they wanted to get rings from Mandarin Gems. Leo takes care of all the shipping and various state sales tax issues. Leo's excellent service, quality products, very low pressure salesmanship, expertise, and friendliness guarantees that we'll always go to Mandarin Gems for our jewelry. read more

I took my rings here to resize and Leo provided excellent customer service and quoted us a fair price. We came back to get the wedding ring for my fiancé and everyone there is super helpful! read more

Mandarin Gems has always been excellent in every way for my fiance and I. 7 years ago, I purchased a beautiful cross with an emerald in the center for a Christmas present. The chain and pendant have stayed in remarkable shape. The only thing better than their product is their excellent customer service. I have always dealt with Leo and Emily and I could not ask for a better experience. When it finally came time to begin shopping for my Fiance's ring, Emily made the process personal and easy. We were able to make the custom ring and I was amazed at it's beauty. Leo hand made the ring and expressed his pleasure in making such a beautiful ring. They also expressed anything I ever needed such as cleanings would be no problem and to drop by whenever we had a chance. We just returned from a trip to Europe and my Fiance LOVED the ring. She says that she stares at it because it is soooo beautiful. Thank you so much Emily and Leo for your guidance, expertise and caring nature. Safe to say whenever I am looking for jewelry, I will be back to you. read more

I came here looking for my first pair of nice earrings, and found them immediately. I fell in love with them and continually came back to gaze longingly at them until I decided to buy them. Every time I came in, they were extremely nice, whether I was just looking or buying the earrings. They also were very helpful. Furthermore, the price was amazing compared to other similar earrings I had looked at, and the sapphires were clearer, more beautiful, and more blue than the others I had seen. read more

Went here to buy my wife some earings after getting zero customer service at Sears and macys. Should have just come here first but I had never been before. They took the time to greet me, explained the quality of the product and treated my wife and i extremley well. The prices were excellent as was the selection. WE got a nice pair of earings at a price I could afford with no snobbery or attitude at all. Very friendly people. This is my jeweler from now on. read more

My mother brought in a damaged ring for repair. The staff were very helpful. They also fixed a necklace she had with her, When we went back to pick up her ring and necklace they were cleaned and sparkling like they never had. She flew back home before Christmas but still raves about this place. read more

My now fiancé bought my engagement ring here. He worked with Leo to custom design a GORGEOUS ring that I love so much! After a decent amount of shopping around beforehand, we know we got a great price, and the customer service is incredible. Leo is such a kind man and he really cares about his customers. We came back in after my fiancé proposed, and Leo was so excited to see how much I loved it and was happy to sit down and chat about what wedding bands would look best and give us an idea of prices. He gives you his honest opinion, so it's clear he's not just trying to sell you something expensive. I would highly recommend this place to anyone who's looking to learn about diamonds and values small businesses with great customer service. Leo is the best! read more

Mandarin Gems is the best! This is the second ring Leo has made me and it is as stunning as the first one. My father-in-law went to Mandarin Gems and introduced my husband and me to Leo and his team. They are the nicest people and will work with you until you are completely satisfied. I just can't praise them enough! Thanks Leo....I'm absolutely in love with my new wedding band!! read more

My husband and I have been shopping here for twelve years and will not go anywhere else. I am moving away from the area but will return to get my jewelry. I completely trust the owners. read more

I came here to customize a ring handed down to me from my mother to give as a engagement ring to my now fiance. Leo was very knowledgeable and helped come up with some great ideas that led to the gorgeous engagement ring that my fiance now loves! Once we had the idea set, the timing and price were very reasonable :) Leo and his staff are great, helpful people and I rarely write Yelp reviews but I had to write this as they did an exceptional job for me! read more

Do not buy rings from Sears! They only have one size 7. They make you buy the warranty so you have to send it in to have it sized. My husband purchased the ring on 12/21/2018 and I took it back to have it sized to 8. FINALLY got it back on 2\16\2018. It took 2 months before the ring was ready. I called weekly and they would say things are backed up because of the holiday. I called on a Friday 2/9/2018 and they said it would be in on Tuesday 2\13\2018. Well I didn't get a call until the following Friday 2\16\2018. I have had the ring for one week, and Now a diamond has fallen out. I called and said I want to return the ring. They said once you have the ring sized you cannot return the item. First of all they only carry one size so they make you size it for this reason, and they keep it forever. Without any calls or concerns or updates. The manager Milen needs lot more training on customer service. Unacceptable on how she was dealing with me!!! NEVER NEVER buy a ring from Sears. EVER!!!! read more

I have been to Mandarin Gems a couple times and every time I go they remember me and by name, always very friendly and very personable. I bought a claddagh ring (for my girl friend at the time) and she loved it to death. The price was more affordable and the quality was wonderful and fit her unique style. (a lot to choose from and they custom make to fit your style/wants). I went back there and bought an engagement ring and they gave me a great deal. She said "yes" and was amazed how beautiful it was and shows it off to everyone with the biggest of smile! I couldn't be happier with the purchase :). They are very knowledgable and will explain to you exactly what you are buying and what to look for when buying stones or any jewelry. I recently went back there with who is now my wife and purchased wedding bands for the both of us and we couldn't be more confident and in love with what we purchased and the price was just right!!! They really made the symbols of our love true to us and made us truely happy!!! They are soldering her wedding band and engagement ring together and will complete it with the next purchase of the 1 year engagement band which will be soldered as well!!! Thx very much and they are highly recommended to all!!! read more