I have very bad shoulder and neck pain. And trying 5-6 different places in Brooklyn and queens I…read morewill always come here. The staff goes by numbers and number 5 is the person I prefer to go to as he is strong, thorough, hits all the painful knots I have, and very kind. Asian massages are different from Americans. American massage places focus on technique but after you leave, few hours later your still sore as if they never really get rid of the knots and ease tensions. Here, if you can take pain they will help rid of any tensions or build up you might have on your body . You might feel sore after but my body feels really loose and good for next few days. People complaining about pain but you can always ask to them to be more gentle, why take the massage for an hour and then complain it's too hard afterwards. As for tip complaints, when I go out to eat at places and spend 150$ on a dinner or so on a good dinner you still tip 20% just for waiters to bring out food you ordered, mean while massage places put a straight hour of effort and require a lot of energy to perform the massage should get more then waiter. I tip my barber 20$ for a cut they already get paid to do to show appreciation. Its not the same as restaurant, 20% of 40$ massage is $8, how you tipping $8 for hard work vs someone pouring water and bringing out food you ordered out. If you don't got 15-20$ to tip hard working people for their work just stay home with your tense body. Absolutely recommend if you have tense shoulders, neck, back or feet pain , this is my favorite spot. * After coming here few times booking #5 and got to know the guy, some of these 1 star reviews are from competitors since he was highly recommended from previous places he worked at, stay salty.

Just left this massage place and not only were the staff unprofessional and unwelcoming from start…read more of me walking in to verify if my gift card was legit! It was a 60 min gift card and from the start of the massage it was basically just a "rubdown" and I get the woman's nails on my skin and even more disgusting she was burping non stop throughout the rub down. Then at the end I went to tip even though I didn't enjoy it and she demanded by pointing at the sign $20 min tip! Of all the nerve . Never again . Horrible experience .

My massage was great - definitely go and try them out…read more I had the foot and body massage sessions

Very unfortunate experience. A local favorite of my gal but today's experience was disappointing…read more Asked for a 20 minute massage in the chair, the masseuse massaged me with one hand to be on her phone on three separate occasions. After realizing it wasn't going to get any better I had to stop the low effort lackluster massage to make her aware. Instead of apologizing she appeared shocked to have been called out on her work ethic. I remained polite but refused to pay or continue for services that my toddler can perform.

Loved my massage here. I've been to the other Tang Chao on Avenue U and happened to pass this…read morelocation so I came here with my mom, aunt and cousin. This location is brand new. Everything looks so modern and new. I got a great foot massage and was treated delicately being that I'm very pregnant! It was super relaxing.

Clean beds, more spacious than their original location on Ave U. I came for a 90 min massage ($80)…read moreand had requested a strong masseuse. The lady taking my appointment forgot to mentioned this to my masseuse and apologized for her oversight, however, I'm very seasoned when it comes to getting massages so I understand it's also my responsibility to speak up if I wanted more pressure - to which I did. In terms of the actual massage, it felt more like a rub with lots and lots and lotssssssss of oil, so much that I asked for a towel when she was done cause I was THAT oily. She focused mainly on my shoulders/upper back and went over this same area, completely missing my lower back, buttocks, thighs and calves. Well, this isn't completely accurate - to be fair, she rubbed oil in these areas. I expected to leave the establishment feeling relaxed and less tense but I left feeling the same. I was asked by the lady taking my appointment for feedback, which I gladly gave and was asked to come back and try a different masseuse in my next visit. I understand this is common business language to get customers to return, but I can't help but express that there should be standardized techniques - what if I come back and don't like the technique of the new masseuse? Will you ask me to come back to try a third masseuse? I understand if the client asks you to focus on specific areas (to which I did not, hence the importance of a standardized technique), but how was I supposed to know while making the appointment that she was only going to spend 90 mins on my shoulders and rub oil on the rest of my body? More importantly, how do you guarantee *consistency* for customer retention? Anyway, this review isn't specific to the masseuse which is why I haven't mentioned her name - I'm sure she's amazing in her own ways and requested by clients who prefer gentle rubs. I was really excited about this second location as it's much closer to home, however, I expected better customer service as I left feeling like I was out of $80+tip. I'm happy to pay as long as I receive the service in which I paid for. For context, I asked for partial comp service for my next visit, which to be fair, makes sense since she did not massage (only rubbed) my lower back, buttocks, thighs and calves. The lady taking appointments mentioned she would talk to the owner and get back to me "tomorrow", but it's been 5 days and I'm still waiting to hear back.......

Polite, warm, friendly, good massage. Good prices too. Prompt service, nice atmosphere.read more

Since Bay Ridge has become a girls pampering haven with an influx of massages and nail salons, that…read moreis exactly what your girl decided to do and got herself a massage. The interior here is cute and the music is tranquil, and my massage therapist did a good job at loosening up my knots. One thing I found interesting is that you pay for the massage before instead of after, and it was nice my therapist offered me water afterwards.

Had the best massage there! Insanely good for the price of $60 my tech made sure I was comfortable…read moreand even asked if the pressure was okay, def coming back!

Absolutely amazing !!! I definitely recommend . The workers were very pleasant ! They took their…read moretime to perform the service ! I will be visiting again !

I was traveling for 2 months only to return and see Cay Spa closed. Is Cay Spa closed forever?…read moreEveryone was alwasy so kind and welcoming! I'd especially love to know where Lisa is working these days. I saw her for many years after having spinal surgery and would travel wherever she is to continue being a client. Thank you!

We had a wonderful experience getting massages here! The massages were relaxing, professional, and…read moreexactly what we needed. The staff was very friendly and made us feel comfortable from the moment we arrived. We didn't have any cash with us, so we paid for everything by card, including the tip. The front desk was very helpful with the tip situation -- they gave us cash for the amount we had added as a tip on the card machine so we could give the cash directly to the people who gave us our massages. We put the cash in a red envelope for them. Overall, we had a great experience and really appreciated how accommodating and helpful everyone was. We would definitely come back!

This spa is better than any fancy spa. Very clean, quiet, relaxing atmosphere, and the masseuse are…read moreall great. They listen to address your requests of targeting specific pain regions. The owner Michael is amazing. He is such a warm , caring and respectful individual and does an amazing job of taking care of the clients to make sure they enjoy their experience. Highly recommend!!!

Really amazing! Polite owner, good prices and relaxing services…read more I got the back massage and foot massage combo with hot stone and fell asleep like a baby!

So relaxing and thorough, $55 for a whole Hour is a steal!!…read moreLoved this place and would absolutely go back. Did not feel rushed at all