Clean beds, more spacious than their original location on Ave U. I came for a 90 min massage ($80) and had requested a strong masseuse. The lady taking my appointment forgot to mentioned this to my masseuse and apologized for her oversight, however, I'm very seasoned when it comes to getting massages so I understand it's also my responsibility to speak up if I wanted more pressure - to which I did. In terms of the actual massage, it felt more like a rub with lots and lots and lotssssssss of oil, so much that I asked for a towel when she was done cause I was THAT oily. She focused mainly on my shoulders/upper back and went over this same area, completely missing my lower back, buttocks, thighs and calves. Well, this isn't completely accurate - to be fair, she rubbed oil in these areas.
I expected to leave the establishment feeling relaxed and less tense but I left feeling the same. I was asked by the lady taking my appointment for feedback, which I gladly gave and was asked to come back and try a different masseuse in my next visit. I understand this is common business language to get customers to return, but I can't help but express that there should be standardized techniques - what if I come back and don't like the technique of the new masseuse? Will you ask me to come back to try a third masseuse? I understand if the client asks you to focus on specific areas (to which I did not, hence the importance of a standardized technique), but how was I supposed to know while making the appointment that she was only going to spend 90 mins on my shoulders and rub oil on the rest of my body? More importantly, how do you guarantee *consistency* for customer retention?
Anyway, this review isn't specific to the masseuse which is why I haven't mentioned her name - I'm sure she's amazing in her own ways and requested by clients who prefer gentle rubs. I was really excited about this second location as it's much closer to home, however, I expected better customer service as I left feeling like I was out of $80+tip. I'm happy to pay as long as I receive the service in which I paid for. For context, I asked for partial comp service for my next visit, which to be fair, makes sense since she did not massage (only rubbed) my lower back, buttocks, thighs and calves. The lady taking appointments mentioned she would talk to the owner and get back to me "tomorrow", but it's been 5 days and I'm still waiting to hear back....... read more
