Avoid at all costs. This place does sloppy work. Half their employees are outside smoking all day. You WILL receive sub-standard service. I walked home and back to the shop TWICE, while I live only 1 mile up the street, neither time did they offer a ride to or from, and I made it clear that I was going to walk, this was mid summer 95+ degree days...
Pic1) They attempted to 'buff out' or rather hide a scratch with some black trim restoration/shine oil, now that section of trim not only has a scratch which seemingly occurred while at this shop (noticed upon departure), it is now glossy while the rest is flat/matte black. I've tried to remove it with alcohol and acetone to no avail...will be replacing that trim piece out of pocket, we'll see if the shop covers costs, will update review.
Pic2) Minor scuff on mirror. They swapped mirrors with the shop owners Wife's Y without my permission, and in doing so, disconnected my GPS module, disabling FSD/Auto steer, I had to do detective work to determine them at fault, and return to the shop to have them take the housing apart and reconnect the module.
Pic3) 3rd Tint redo, 4th tint job overall on the windshield...all had various defects, first was a large 1" hair in the middle, second was a large crease/pinch point in the tint as well as light gaps 3rd attempt had chatter marks and bubbles all in a cluster inside the drivers primary line of sight, this one has a huge 4" light gap on the driver bottom corner, they attempted to patch it which I authorized, however that only knocked it down by 2" so its still not ideal or to industry standard.
Pic4) 4th tint job redo pickup, I had water marks on both sides of my pillars. Returning a customers car in this condition, even with the shop owner's oversight, is absolutely ridiculous, they're not just a tint shop, but a detail shop. They did remove about 75% of it, however I had to remove the remainder myself with an isopropyl alcohol soaked rag, luckily it is restored to factory condition...
Pic5+6) The tinter, likely on his third redo, seemingly frustrated, banged the mirror/camera housing at least a dozen times on each side. Trying to rub out the scratches results in the material peeling.
Pic7) Driver side warped. I went thru delivery defects with Tesla and was very anal about getting everything, there is no way I missed this issues if it was present upon delivery. The shop claims the dash was either damaged by Tesla or it came that way, neither of which are true. They also claim its impossible because they put down mats/towels to tint windshields, however when walking thru the shop after my last visit, there was an identical make/model/year model Y having their windshield re-tinted, and what did I see...standing water on the dash and a towel scrunched up in the middle barely covering 10% of the dash. Perhaps it was something I missed but I wouldn't trust them after what I saw...
They say a pictures worth a thousand words, well, I need not say much, the pictures do all the talking. read more