I occasionally frequented the Shiseido counter inside Mitsuwa over the last decade or so. It was…read moremuch more convenient than having to trek to the mall, look for parking and deal with the crowds. Unfortunately, my business with the Anais counter has come to an end. On July 21st, I purchased a powder foundation that I have been buying from Shiseido for well over 30 years. I noticed when I was getting ready for work yesterday, August 26th, that the product had crumbled. I called the store and was told that the product was not available and they would contact me in a few days when it was back in stock. This morning a bit after 10 am, I received a call from Diane. She asked me about the condition of the product to which I said it had crumbled, is not usable and I'm looking for a replacement. I mentioned that I had my receipt. She asked me how much of the product I used and I stated that I only had it for a bit over a month. Diane said she had to do an investigation so I offered to email the photos. She asked me to give her my cell number to which I refused and asked her to use my work number. Then she gave me the following email address which I confirmed with her twice before ending the call: santa.anaiscosmetics.com. I called Diane back after I received a bounce back and she was claimed that she had been consistently getting emails on that account but she was with a customer so for me to give her my cell phone to which I said "here's my office number." Diane called me but I missed her call so instead of checking voicemail, I called her back. She asked if I received her text. I told her she called my work number. She again asked me for my cell phone which I told her I don't share. She said she would be sharing her personal cell phone so it would be the same. I once again asked her to confirm the email address. She repeated it to me: santa.anaiscosmetics.com. I told her it's not a valid email address and maybe I would just stop by. She said she works from Tuesday to Sunday. After our call, I tried the email address Diane provided me again and received a bounce back. I decided to google the business and contacted the Buena Park office and was provided with the correct email: santa@anaiscosmetics.com. I sent my email with the receipt and photos of the product. I received an email response and a call from Diane asking again why I waited to report the problem to which I replied that I contacted them as soon as I was aware there was a problem. She said she was willing to replace the product out of her own pocket because she thought it just wasn't smooth. I reiterated that I reported it had crumbled and was unusable. Then she stated that they have no way of knowing where I've been, what condition the product was in, perhaps it had been exposed to extreme heat to which I responded that I work at a lawfirm where I am currently wearing socks and a sweater despite the warm weather outside, and my home is air conditioned and kept at a constant temperature level. Then under a veiled threat, she said she was trying to be "nice" and that they can pull surveillance to show when I purchased the product so I reminded her that I had the receipt which states when I was there and that is when I shared with her that I already filed a dispute on the charge with Chase and that I currently have a temporary credit on my account. All I was asking was for them to make the same accommodation that a Nordstrom, Bloomingdales or Macy's would where I could have easily purchased the product to which she said "those stores don't care about policies." I told her there's nothing else to discuss and for us to keep having the same circular conversation about her having to document our conversation, with her repeatedly asking when I bought it and why I didn't return it within the month was pointless. Since then, I contacted Macy's and asked what their policy is on defective cosmetics. They accept returns within a 6 month period of purchase.

I came across this place when I was shopping at Mitsuwa. They have Shiseido to Cle de Peau to…read moreKorean cosmetics. I like trying different products so my skin doesn't get use to just one item. But one thing that I always use in my daily routine is Shiseido Ultimune power Infusing Concentrate. I got one as a sample during promotional sales and i was hooked. It leaves my face so hydrated and soft. Store manager Diane is so knowledgeable and friendly. She will give you advises and introduce you to different products. She recently introduced me to cle de peau's pink oil and I am in LOVE!! It is exactly what my skin needed for dry winter season. I will keep coming back here for my skincare products.

I've been getting lash extensions for 13 years, and Exelement Beauty is hands down the best in the…read morebusiness! Their work is flawless, my lashes last longer than anywhere else I've ever been. Christina is meticulous, gentle, and makes sure every set looks amazing. The salon itself is a true gem, spotless, full of great energy, with stunning ocean views that make your appointment feel like a mini-vacation. I also love that you can get your nails done while you're getting your lashes, it's a dream come true If you're looking for beautiful, long-lasting lashes in a gorgeous, relaxing setting, I highly recommend Exelement Beauty. Simply the best.

Yubi gave me a Russian-style manicure with hard gel that is nothing short of stunning elegant,…read moreprecise, and absolutely beautiful. Her attention to detail is unmatched, and the results are flawless. She also did a dry pedicure with a vibrant summer polish that screams perfection. I'm already looking forward to my next appointment with Yubi. she's a true gem! I also have to shout out Christina, my lash girl, who consistently delivers the best lash work. My lashes always look incredible, and she makes the experience so enjoyable. Both Yubi and Christina are so professional, consistent, and truly awesome at what they do. I wholeheartedly recommend these lovely ladies to anyone looking for top-notch nail and lash services. Thank you both for making me feel pampered and fabulous every time!

I visited Cutis beauty a couple of months ago with my mom. I purchased the Cutis Wand, the Queen…read moreBee Paste, and the facial mask. The Queen Bee Paste actually helped me with my pimples! After I applied it for a couple of days, my pimples started to dry up and fade away completely with no blemishes. I also used my facial mask which left my skin smooth and glowing! I used the cutis wand on my scalp to help promote hair growth before I do my oil treatment in my hair. I absolutely love my products from Cutis Beauty. They are affordable and can give you promising results! The customer service I received was outstanding. Elsa is really knowledgeable and can recommend the right products to suit the customers' needs. I will be a long time customer of Cutis Beauty! Everyone should give it a try!

I really appreciated their product and service. The ladies were so helpful, kind and informative…read more They have a great price for what they offer. Their customer service was outstanding.

I love Sepi Spa! That's why I keep coming back. Sepi and everyone else who works there are so…read morefriendly and knowledgable. I've had a few different things done here; Dysport, Filler, and Endermologie. I've left very very happy with the results every time. It's almost time to come back and get more Dysport. I love that they keep expanding on their offerings. I'm interested in trying the new Emscuplt Neo. I will add to my review once I try it. Thanks Sepi!!

I went here for Emsculpt Neo planning to do the recommended 4 sessions. However, after the first…read moresession it became apparent that the staff was unfamiliar with the equipment as she was reading the manual. She also did not turn on the radio frequency heat (the fat burning component). I asked several times if this was turned on as I did not feel any heat and she said yes. I ended up going to a different place for the remaining sessions and it was very apparent the other medspa was familiar with the equipment and the heat was turned on. Sepi spa still charged me the full $1,000 despite providing emsculpt classic which is available for $375 at my normal medspa. Had I wanted emsculpt classic, I would not have selected Sepi spa. I highly recommend going to an alternative medspa.

What an elegant little shop where you can find anything from teas to cute soft pajamas…read more So many little unique gifts to choose from and such a great vibe. I can hang out here and look at all the lotions and items. Definitely come by here if you need any gifts or cute things that you kind find elsewhere. The owner and staff are wonderful too.

This is a great little shop. I stopped in with a friend looking for a gift for Mother's Day and…read morefor my sister's birthday. Their tea shop is so cool, but definitely on the higher side price wise ($26-$45) for a canister of loose leaf. But, both employees were so kind and helpful and gift wrapped a beautiful gift I found. Stop by if you get a chance!

Apple Doll is a pop up store along Abbott Kinney in Venice. It's not hard to find, thanks to the…read moreblack hand sculpture holding either a lipstick or a blush on. I went inside which was beautifully decorated. I really love the aesthetic and very organized merchandise. Today, June 6 is their first Friday open house. After 6pm, there's a mascara swap, a new DIY bedazzle bar, makeup tutorials, and a free photo strip from one of the oldest analog photobooths in LA. On Sunday June 9, visit the shop and get free apple doll merchandise customized with flash airbrush art. Check their instagram account for all future activities.

Cristina at EsthetiX has completely upgraded how I take care of my skin. She helped me put together…read morea routine that is realistic and affordable, every facial is customized to what my skin needs that day; steam, high-frequency, LED light therapy, the works. I have been back multiple times and always leave feeling refreshed and glowing. The space is calm, clean, and welcoming, and the overall vibe at EsthetiX makes the whole experience even better. Highly recommend if you're looking to step up your skincare game.

I have been going to Cristina for years, she is truly the best!! She offers such a warm, relaxing…read moreexperience, and is truly a skincare expert! Your skin will thank you after seeing her!! She treats all skin types including acne prone skin! You will leave feeling glowy and hydrated every time!!

The Baby Balm is the BEST I have ever used! The lotions and bath salts are marvelous. I love…read moretheir products. Love the company as well. Great prices and so prompt with emails and deliveries.

Fabulous products at great prices! I've been using their Shea Butter Balm for a few years and it's…read morefabulous; I have very dry skin and this product moisturizes, softens and feels great. No sticky residue like some products. Also like the Body Mist which is a very light moisturizing oil, feels great but again, no residue so you can get dressed immediately. Their Lip Balm is great too without the waxy feel of some others. I bought some of their little gift sets for a bridal shower and all the products were a hit and they came in a pretty little bag and looked really good. The products are fabulous without crazy department store prices.