First off I want to say that the staff is great about answering the phone. Just call during…read morebusiness hours M-F 9-5 and someone should be available to answer your call. The units are standard storage containers, don't know why anyone would complain about this. Might require some minor effort to open the door, but nothing that anyone who can move stuff in and out of a storage unit can't handle. There are limited options for storage in Malibu, so if you are looking for a reliable option who has been in business in the community for decades, this is a good option.

I wish I could find a web site for this storage facility where I could get their prices online.read more

Keri Hobson The Assistant Manager…read more I don't normally recommend very many businesses , but, Keri at Storquest on skyline in Thousand Oaks has been exceptiona! She has gone above and beyond with helping myself and also hearing and watching other customer. whoever owns this facility is very fortunate to have her.

Evelyn was amazing and so helpful. She addressed all of our concerns and answered all of our…read morequestions. Would highly recommend this place for all of your storage needs. Thank you, Evelyn!

Great location and an easy-to-use pinpad entry/exit make this storage facility extremely…read moreconvenient. The units are clean and the facility is well maintained and secure, you can store nice things there without worry. The staff is super friendly (and they answer the phone immediately during business hours), and there are no hidden costs -- they make storage effortless!

Excellent storage company. Well maintained facility, temperature controlled, and given the cameras,…read moreI felt safe going alone to my unit and felt confident leaving my belongings there. But the real stand out here is the customer service. Larry was an absolute dream to work with and could teach a master class on customer satisfaction. I will definitely use them again for my storage needs!

I needed local storage and found the people here being so professional and I'm very glad I use…read morethem. It was only for a few months but if you need local storage or a decent price and people who are very accommodating then this is a place that I recommend you use.

So pleasantly surprised with how awesome this storage facility is!…read moreThe manager is so nice, professional, and helpful. I called to see if they had a specific size available, drove over, saw the unit, and within a few minutes, paperwork was filled out and I was on my way! Everything was so streamlined and painless. The site is very clean, easy to navigate, and feels safe. I thought for being in such a nice area the prices would be crazy but they aren't. Great great value.

Very clean and well maintained self storage! We have stopped here to use their dump station at…read moreleast three times. ($20 cash) Chuck is very friendly and it's easy access with our 5th wheel.

The only reason I chose SoCal storage was because the move in included a free moving truck usage. I…read moreset up a date and time for pickup of the truck and paid for the unit. I was called a couple days before I was supposed to get the truck and was told that the corporate office lost the registration (not my fault and also unacceptable). I was notified that I would be the first to use the truck when it became available. I waited and waited and checked in month or 2 later and was told it wasn't ready for use. Eventually, I was called and notified it was ready but 2-3 weeks out. So much for being the first. When I asked Andy (he's not the problem) what they would do about this he said there's nothing that can be done because this is a "bonus" for renting there. I said it's not my fault this happened and that I would not have chosen them had it not included a truck. I canceled my unit which I had paid 2-3 months for all while being empty. At least a month free or something would have made the situation better but nothing. I'll never store here again and will tell anyone I know not to. They need some business management and customer service classes. Also, this is borderline false advertisement. They advertised something that was available not a "bonus". Joke.

I usually don't write reviews, but Extra Space Storage is out of line. I got a letter last night…read morefrom them saying they are raising my rent for my storage unit. Which I understand it happens. But the are raising my rent by $100. I've only been there for 3 months. They say it's because of inflation. This is a insane amount of increase. It's 1/3 of my rent already. I looked on my app and I don't see my lease agreement. I think it's TOTALLY unfair. I understand increase but 1/3 of my rent after 3 months is insane! Bad Business

I gave this place a 5 star review which has turned into a 2 star review . They increased my…read moremonthly rate $85.00 with zero warning. I was just told they can do that whenever they feel like it because I'm month to month. I will be moving out this week. What an absolute rip off! Never again. Beware.

One of the best experiences I've had at a storage unit!…read more I came here because I needed to move some items from one storage unit to another and it was one of the easiest experiences ever! I came in and was greeted by the staff. Since I had some information from another person, I was a little lost, but the awesome staff here managed to figure everything out and made it all work. I was paired up with one of their 5 Star service members, Caitlin Atwood, 5 STARS TO Caitlin!

Beside the front desk that doing great job, nicely and honestly, this location not only a rip off,…read moreyou are a hostage very quickly you will find very fast , how dishonest they are by charging you crazy late fees, and very fast you will pay over $4 a square You rather rent fancy office with view to store your staff than rent here, and another bad one You can get in only between 9-6 And sundays 9-5 so why you need a storage if you work late Or have a job, Insane

Margaritas for me were tasteless. They dont have a strawberry margarita. The food is ok . Trying…read moreto compete with Las Agaves but a nicer atmosphere They need to add more traditional plates

Fantastic place to get some storage! Very fair prices. The…read moretwo guys at the front office were very nice and upfront. It's well lit and has great access hours. Open seven days a week too. Easy in and easy out. Located in a safe part of town. Hard to get a space here because people are happy and don't want to vacate but I was lucky and was able to get a locker! Freeway close. Lots of food and gas stations nearby as well. Love it!!!