Worst restaurant experience ever. I've been to thousands of restaurants in my time and in many foreign countries and never encountered such a boorish person in charge as this John Tortolla person. Upon walking in there were just four elderly persons in the restaurant. One worker talked to my mother and was in the way of me sitting down, not an issue but plays a part in the amount of time I had to look at the menu. My father was talking to the four elderly persons and this John person could see he was doing that and so my father as well would not have much time to peruse the menu. I barely had a minute to inspect the menu and was shocked at how high the prices were. It's only Mexican style food, what most anyone could prepare at home. This John character was pushy from the start, knowing full well my dad and I didn't have much time to figure out what to get but was pushy in trying to get us to order like being a drill sergeant. My mother said she'd have the special and he had to ask her what that was, as if he didn't already know. Then he asked me what I wanted and in being polite, I simply said I wasn't sure as I was mesmerized by the prices. He got angry and asked what I meant. And so I told him the prices were high and I was use to much lower prices. He then went crazy on me harassing me in the restaurant saying such things as where I've been in the past ten years, how other restaurants are at the same price and when I mentioned the restaurant where I could get a huge vegetarian burrito nearby for only $6.50 compared to $11.95 there, he was saying that is not true and he said the restaurant I mentioned charges more. And so he kept on his sociopathic rant and even did childish facial expressions at me which was unproductive. I said we should call the police for him harassing me to no end. That's when the ego-protection kicked in even more and countered in his anti-customer service persona that he could call the police to have me thrown out. Yes, he could but for what reason? Him harassing me? He started fighting with me and wouldn't let up. He was basically relentlessly indirectly calling me a liar. I cannot tolerate when I am armed with the facts and some jerk fights me in saying I am wrong. I then said I wouldn't eat, I'd just wait and watch my parents. My mother then said she lost her appetite and he swiftly took from her the salsa bowl that was in front of her. This John person is rude and he should seek anger management treatment. He evidently missed out on certain things in life to enable maturing. On the way out, one of the elderly persons remained sitting, waiting to talk to me, and he affirmed how out of control this John person was.
This John person in doing all his horrible attacking on me and invoking such childishness, hurting the reputation of the restaurant compelled me to want to discuss what happened with the owner of the restaurant. Public records show the restaurant is registered in the State of Oregon as being owned by a Yadira Tortola and with a phone number that is also public, I called later that evening hoping to tell her how this John person has no concern in hurting the restaurant with his horrible behavior. She should know if she wants her business to flourish. Well, guess who answered? John. He immediately said for me to not call and that I was harassing him. You see, this is how a mentally deranged person thinks. There was no harassment, I wanted to speak to the owner, simple as that and he wouldn't allow it. In him representing the restaurant, I would not call again as a repeated call to get to the owner could be construed as harassment. Calling a first time to speak with an owner cannot be construed as harassment one bit. Since he prevented what could have been a simple resolution, I am having to make this restaurant review herein and will do so on other sites as well.
When someone acts the way as this John person does, this should be made available to the public to warn what he is capable of. I can see he is the type able to carry out even greater criminal activity and now I have to be on guard.
This restaurant, just earlier this year had several food safety violations. The March 22, 2019 report includes such things as improper food storage and food in-use storage of knives which is not sanitary. How a worker could not be aware of this is beyond me. I read the detailed report and even when I was a kid working as a cook in a steak and seafood restaurant, I wouldn't do like that. Some people actually have a sense of hygiene.
The bathroom door was open the entire time I was there. Both John and the other worker were nearby and neither of them closed the door so I assume that's exactly how they want it to be.
Go to Casa Amiga. You will be treated with respect there and you'll get much more food for your money.
Got three mysterious phone calls in 5 minutes' time from a private number. Wonder if this would be the threats like another customer experienced. read more