My entire experinece was the peterman brothers was seamless from scheduling to the day of reminder…read moreand pre-arrival calls, down to the professionalisim of the technician. The assinged plumber, Brandon was amazing and so easy to work with. He diagnosed and repaired both plumbing issues with ease and clear communication. Thank you, Brandon for your kindess and for getting ouelr broken toilets and shower working again. My family is new to the area and its nice to know that we have a go to maintenece and repair company for plumbing and heating & cooling!

I don't know anything about their plumbing and HVAC. I used their electrical service in May of…read more2027. The goal was simple: remove the overhead line feeding the house 100A 220VAC residential service with a buried line (via conduit) to the pole including an upgrade to 200A service, connecting to an existing breaker panel. Entrance to the house is a straight shot through the back yard to the pole at the property line with my neighbor, about 110 foot in length. The original estimate was extraordinarily high compared to competitors, but was assured by reviews and the original estimator that Peterman would stand by their work. The "re-estimate" came in at $5000 higher and that should have been a red-flag. The re-estimator basically said the guy who originally estimated it was a dolt and you can't trust salesmen. I learned later, you can't trust Peterman. I'm in the trades, but retired, so I know what's right and what's wrong. The purely electrical part of it is fine, but the execution of the upgrade was an unmitigated disaster. Nothing is square, nothing is plumb, conduits are off plumb and not properly tied to the house. I spent hundreds replacing or repairing damaged ties straps, fencing, pavers, etc. The original estimator assured me they could push the conduit through under the pavers and fencing. That was their first lie. They ended up bringing in a mini backhoe with a 30" (!!!) wide bucket to dig for a 4" pipe. They obliterated my back yard, digging a massive pit, laying the pipe crooked, twisted and stressed in the bottom after weeks and weeks of delays. When they finally filled in the pit weeks later, it had already begun to collapse on both sides, distorting the conduit even further. When the "field manager" FINALLY showed up on the job (he never once showed up DURING the installation even after my repeated calls to Peterman that things were not going well), all the work except the backfill was done. Although I agreed not to publish his name, after all of this, I don't think he deserves any protection: Austin Hale. He PROMISED me that this fall they would send in a grading company to smooth and reseed the lawn. It is so rough and chaotic now that I've been unable to mow it and now it has 3' tall weeds that I'm sure the health department will be issuing me a citation soon. Will Peterman pay for that? Don't hold your breath. I contacted Peterman this morning to find out when this grading would be done and they informed me that it was not contracted and there would be an additional fee to do that. In other words, Austin bald-faced LIED to me. I would never ask these people back to my home ever again because they'd screw up the house and property even more and then claim that "catastrophic damage" to the property wasn't covered under the contract and it would be an additional $250,000 for that repair. Idiots. For electrical, never Peterman. Any suggestions to somebody moral would be welcomed. For plumbing, I recommended Williams Comfort Air ("Mr Plumber"). Maybe not as cheap as the schmoe down the street, but HONEST. For HVAC, Love HVAC (a small local company) is excellent, founded decades ago, will to go the extra mile and HONEST. Note who didn't get an HONEST rating? They come across, assaulting you with their toothy, goofy, doofy grins every morning during the local news, as if they have a "hometown" morality about them. They don't. They are greedy corporate cucks. They do crap work, refuse to communicate with you during installation and will gleefully screw you out of every dime possible.

EXCELLENT experience with Advantage Heating and Air! The technician, Jerrod, arrived immediately,…read morequickly diagnosed the issue, and explained everything clearly. The service was efficient, the workmanship was top-notch, and they treated my home with care and respect. It's clear they take pride in their work and value their customers. I HIGHLY RECOMMEND Advantage Heating and Air for anyone looking for reliable HVAC service!

Prompt, professional service at a very reasonable price. Great communication throughout the entire…read moreprocess.

They are certainly at the high end of the cost spectrum, which would be fine if they provided the…read morecustomer service equal to that higher cost, but they use a automated system that will bombard you reminders and calls which is irritating. They are very friendly and the technicians are very professional however. We used them to do electrical wiring for our basement, it was two new breakers to install three light switches and a dozen led light boxes, just under 7k. They were supposed to do plumbing of a bathroom sewage pump, valve for a softener to drain, and shower install with a rough out for a sink, 9k. They miss-scheduled the appointment for plumbing and instead of just saying oops let's fix that they spent their time telling me I scheduled Monday and Tuesday and it's a two day appointment so that's why I am receiving multiple reminders for my appointment on Monday and Tuesday to start, despite my repeating it is Tuesday and Wednesday because I would not be home on Monday as I told the tech who did the estimate. The electrical part they would not take payment for until they finished the job despite my request to pay as they go. Since it requires the plumbing team to finish first they said they would come back when their plumbers finished, still daily texts and calls to schedule the final electrical which according to their tech couldn't be done until the plumbing THEY were scheduled to do. Their AI based system is terrible. Their work is quality and their human customer service team is frustrating but friendly. We canceled the plumbing and now will cancel the finish work for electric as well. Too expensive to justify these annoyances in my opinion. We were convinced to buy their service plan for our ac and electric, not sure what that really gives us but we won't be using it now anyway. I'd caution anyone from using them without a few estimates first.

We've invested $20,000+ worth of repairs with Peterman over the course of four years, along with…read morethe $17/month membership. We live in an old house, so it sadly came with the territory and we had to hire their services for repairs that were beyond our skill level. Our trust with them came to a screeching halt when the time came that I needed to speak with management. We've had an almost 3-year HVAC issue, where five different technicians kept doing leak searches (and charged us for all of them) with no offers for long-term solutions. After my initial call to hopefully address this, it took about a week for them to send me a text offering the minimum possible resolution without even speaking to me. Conveniently, the call-back number they sent didn't work, either. It just goes to show that their management doesn't have the professionalism or courage to have actual conversations with loyal customers. They all hide behind the veil of their customer experience team who unfortunately don't make the decisions. I've never been so relieved to move on from a company whose leadership doesn't value their members.

This company was called to our home to investigate an intermittent problem with the furnace. After…read morea very short time, we were told that the thermostat was bad, but it wasn't worth relaceing because the furnace was old and the whole system needed to be replaced. A new thermostat was qouted to us at $300 and a new furnace would be an additional $2200. We asked them to leave and told them their services would not be needed. Another HVAC company was called to investigate the same problem. They also diagnosed the thermostat as the problem and replaced it and also cleaned the flame sensor to insure that it would be problem free. When asked about he condition of the furnace, the response was "Its in good shape an should last several more years without trouble". The bill was $100 for thermostat and the cleaning. I then received the bill from Air One for their service call. It was $116 for showing up and giving us outrageous prices. When questioned about the bill, the technician claimed that he also cleaned the flame sensor, but the second HVAC technician (from the other company) confirmed that it hadn't been cleaned in quite some time. Bottom line, Air One is expensive and they are going to try and talk you into buying new equipment even if you don't need it.

From the owner: Air One Heating & Air Conditioning Inc of North Vernon and Columbus, IN provides sales, service…read moreand installation of HVAC systems for residential and commercial customers. We offer a 100% customer satisfaction guarantee, and all of our technicians are certified and factory trained. We do custom system designs and consulting with free estimates! We also offer geo thermal units, duct cleaning and much more. Call us today for service.

Very prompt and friendly service. thank u for your time in coming out after hours. you're greatly…read moreappreciated

From the owner: Mr. Fitz It is owned and operated by the Fitzgibbon family: Aaron, Josh, and Brycen, a…read moremulti-generational team with more than 30 years of experience in handyman repairs, HVAC systems, lawn care, and power washing projects. Fully insured.

I had an emergency failure of my furnace due to a cracked heat exchanger. The guys offered me a…read morefair price on a better furnace than what I started with, were diligent and quick with installation, and are some of the nicest and most respectful people I've had the pleasure of interacting with recently. I highly recommend them as I believe they did an excellent job.

Peters installed a Tempstar central air unit 2 1/2 yrs. ago and have had nothing but trouble. After…read moreinstallation water was leaking all over my basement floor.. The sent a service tech out and use put "TAPE" around the coil box. Didn't help. At my request the sent another service tech (Brian) and he fixed the problem. Now this year the coil was freezing up and the sent the same dumb service tech out and he put 2 lbs of freon in and said I had a leak some where. I told him to fix the leak and even called there office and request they fix the leak. Two days later I got a bill for $174.20 for 2 lbs of freon and a note saying "suspected restriction on indoor coil". They NEVER called or came back to fix it.

I called and scheduled an apt appointment with them for a Wednesday. I had a leak in the bathroom…read morethat was causing bubbling and staining on the ceiling below and I didn't know how severe it was so I had to stop using the bathroom all together which was a major inconvenience. I found out I had to be home all day and wait for their call as they couldn't give me an appointment window and would only call me shortly before arriving. I was ok with that as I needed this leak handling quickly. I waited all day and around 2pm, they called me and stated they couldn't make it out at all today. Not even after normal business hours. They said they wanted to reschedule for Friday. Well I already had plans on Friday and couldn't sit at home waiting around around all day so I explained that wouldn't work and condo they at least come out tomorrow and they said they schedule was already full. So I felt like my business wasn't really important to them and they didn't care about me as a customer. I went with another company and they came out timely and were very professional. It was an even bigger slap in the face with I got an ad in the mail the next week stating they have 24/7 on call availability and they still left me hanging. All that being said, I can cant to the quality of work they may do when they actually keep appointments.

Called for a lower level pump outage. They charge for a…read morevisit and told me what I already knew the problem to be. Gave me an estimate which I knew was really high. Other plumbers gave me an estimate over the phone for free. Tried to sell all kinds of warranty options ,I needed a plumber, not a salesman. Got the work done by my usual guy even though I had to wait a few days because he was busy. Maybe his fees being 50% lower are why he is so busy.