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    Makko’s Snack

    5.0 (2 reviews)
    Closed • 8:00 am - 9:00 AM

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    1 year ago

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    Jenny G.

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    1 year ago

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    PetSmart

    PetSmart

    (43 reviews)

    We came here for a grooming appointment for my Golden Doodle. We will never return…read more 1) we gave clear instructions we wanted a golden doodle teddy bear cut and to keep the legs long. Instead they gave our dog a typical poodle cut- shaved body/legs/tail with balls on the feet/tail/ears and pouf on the head. 2) When I picked up my dog the groomer stated he was extremely matted and that's why they had to shave him down (which was false because he gets bathed and brushed out every week to prevent matting). I'm guessing maybe they didn't know how to do the cut and opted to do something else all together. Who knows. 3) when they went to get my dog they said it was the dog with lots of anxiety- which I thought was odd because this dog has the best temperament ever (extremely calm would never hurt a fly type dog; never have heard of or had a problem with him in the past with any other groomer). They bring my dog out literally dragging him as he's pulling away from the groomer and shaking. He immediately saw me and darted straight for me and hid behind me. HUGE red flag as this behavior is completely out of character. I asked what was wrong and they said nothing he's just a difficult dog. 4) They then tell me they had trouble grooming him and to expect bruising around the face and mouth! What? There was a line behind me and I didn't make a big deal about everything I just left (shame on me) When I got home I took a closer look at my dog (honestly to see what they were talking about with bruising) - only to notice he had bleeding in spots that look like they shaved too close to the skin and cut him on his under belly and rear legs. I felt so bad for my dog and this experience. I also regret not making a stink about the service when I was at the facility. So I do not recommend at any cost! I also Rarely leave reviews but felt I should warn people about this grooming place.

    Take my pup to bri each time. She's calm, patient and loving with my pup…read more Great service and great trim each time

    Paw Basics - Koa

    Paw Basics

    (45 reviews)

    My Plott Hound Koa is a very picky eater. He will go hungry before he will eat particular…read morekibbles/food. I went to Paw Basics in desperation. They were very knowledgeable and caring and suggested several different options. After a lengthy discussion regarding budget, dog care concerns, and food options, we decided to try the The Simple Food Project brand of food. I was given several samples and purchased a small box of the food to see if Koa liked it. I also bought some dried herring snacks. Koa loves the food and anxiously follows me from the pantry to his feeding station to eat. He also loves the dried herring snacks. Thank you!!

    The owner had a reply and also posted on her facebook page, please check it out…read more Here is my reply The reason you only see a check in 5 times in 8 months is because your staff doesn't bother to ask us for our information when we check out. I did the review this week because this was the first time your staff has spoken to us at all and I was floored that y'all actually talk. If I wasn't receptive to being asked if I needed help it was because after all this time of going into your store and now you want to speak to me, I was insulted. As far as the check out, one of the employees that day just asked for our phone number and what package of frozen treats I had chosen, duck hearts, and rung us up from our side of the counter, while the the other employee was trying to figure out the Hulu password to log into the account on the TV screen. Please do not try and insinuate that I am a liar, the customer service I have witnessed consistently is horrific and like I already stated, the only reason I return is because the brand of dog food I purchase for my babies is extremely difficult to find. I tell every fur baby parent that I meet that your store carries great product but the level of customer service that your store carries leaves so much room for improvement, to say the very least. I can genuinely say I dislike going into your store, it's always an awkward experience and hope that another store opens near by that sells the same quality products that my fur babies get You want to make it up to me?!? How about we just start with basic customer service. For example just greeting. Super simple and extremely human. It just seems like you know you will continue to make money because you carry great product so why bother being welcoming and graceful. It takes very little effort to be friendly and welcoming, and it's a shame that every visit is awkward and uncomfortable. Just an FYI, I saw your post on Facebook trying to get unfounded sympathy from your followers, or maybe retaliation for me being honest, but it is what is and I stand firm on my review. I'm goving this feedback so that your business can improve, not to hurt your feelings. And It's obvious if I'm willing to spend money consistently in an establishment that I feel unwelcomed in for my babies, they are well cared for.

    Makko’s Snack - petstore - Updated September 2026

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