1. Maki Wendy M MD

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Ridgefield, CT

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Domenick J Masiello, DO - Holistic Family Medicine - Dr. Dom

Domenick J Masiello, DO - Holistic Family Medicine

4.4(19 reviews)
0.3 mi

Dr. Masiello manipulated my right hand for one minute, and the arthritis in my thumb has been 50%…read morebetter.

I didn't even get to see this doctor after his extremely rude receptionist cancelled my appt…read moreaccidentally and blamed me for it despite receiving email confirmations which I provided as proof. The receptionist blamed me, was condescending and rude, and insisted on fighting instead of just saying sorry for the inconvenience. Horrible customer service, especially for a new customer that was recommended to him by an existing patient. Then she called me back again to explain what happened, and I asked her if I could call her back since I was on the phone with my doctor. She didn't care and continued to keep talking twice because her time was more important than mine. I called her back only to be blamed yet again, and then received the following email today. I spoke with the doctor about our telephone conversation on Monday, September 21, 2020 and he feels that it is best not to see you as a patient in this office. We have cancelled your appointment and refunded your $50.00 deposit. The doctor doesn't even know my side of the story but cancelled this appt regardless. I also called to clarify these multiple appts I had in my calendar, and no one called me back in several days. It's a shame his receptionist treats patients with major health issues like this instead of treating them with compassion. I will definitely let my wellness practitioner know who recommended him highly to me about this horrible experience.

Family Medical Associates PC

Family Medical Associates PC

2.3(3 reviews)
0.0 mi

Since Family Medical became part of Pro health Physicians it gets worse and worse. Unless your goal…read moreis to be angry and raise your blood pressure avoid at all costs. Don't get me wrong, the doctors remain great. I have no complaints about them. But the rest of the business seems designed hurt patients as badly as possible within the bounds of the law. Do you need to talk to them? Good luck. You can leave your name and number and they will call back, AT THEIR CONVENIENCE, in a day or two or three. Do you have a job? Can't wait around for their convenience. You are out of luck. Despite needing to discuss their business they reserve the right to interrupt YOUR business any time that's convenient for them. I am in meetings most days. Frequently with my customers. I can't drop everything to answer the phone. I imagine most of us can't. But if I miss the call I have to leave a message AGAIN and wait another couple of days. This is THEIR business. They should make time for THEIR customers. Then there's the billing department. One visit can result in multiple bills sent to your house. Some are duplicates. Some are not. Guess wrong and they send you to a collection agency. I my case they sent me to a collection agency for owing under #3.00. I've been a patient there for over a decade and they dinged my credit score for under $3.00. Please listen to my advice. Avoid this place. The local staff seems to have good intentions but the PHS overlords hate you and want you to suffer if it will save them even a few pennies.

I've been waiting in this doctors' office for an hour and counting. All I need is a prescription.read more

Maki Wendy M MD - internalmed - Updated October 2026

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