I am a recent new patient to the practice, and my appointment was the second one of the morning. I…read morehad to wait an entire hour to see the doctor. While the doctor was nice, she didn't do an EKG on me after I had told her I didn't have a physical in over 5 years and I'm over 40. I'm not sure that this is common. It's also nearly impossible to communicate with the office itself. I use the patient portal and several business days pass without anyone answering me. The doctor apparently replied to my message and I never received a notification from the portal itself. If the nurse hadn't called me, I would've never known. I'm going to give them one more chance, otherwise I'm moving practices. Office experience was a D- and quality of care is lukewarm C+.

I did not have a problem at all with the receptionist or the office. She was polite and kind and…read morevery patient. I was making an appointment for myself and for my elderly mom and she was helpful and kind. As a matter of fact every time I've called I have had a good experience. I have not needed them in an emergency basis so I cannot comment on that. However, I have been very satisfied with getting through on the phone and how the calls were handled.

He suggested cosmetic surgery even though it's not what I was there for. unprofessional and cruel.read more

Wonderful caring practice. Same day appointments for urgent care. I'm so grateful for Dr Pazer and…read moreDr Maki and all the medical staff. It's a culture of caring with expertise. Rare to find these days! My whole family has benefited from this practice. I highly recommend it

Very poor experience with this physician. She refused to prescribe a very basic pain management…read moremedication, for absolutely no reason. She said she was going to move or retire, so I suspect her personal or professional problems were reflected on her patients. Very unprofessional.

I agree with Cornelia and Christine. I had another doctor there who left so I was also stuck with…read morethis doctor, and at first when it was just a small thing say like a cold, or a mosquito bite well, it was simple. But once I needed moral support, understanding, and gentle care, forget it. She is condescending, old fashioned to the point of paranoia, as in, not open to any suggestions or what you see your needs are, narrow-minded and in the end it she was being I felt really rude, to me. Awfully uncomfortable. I am NEVER EVER going back. I prefer to suffer anxiety occasionally than to be in front of someone with such little feelings for us the patients. We are not a number, we are a person with feelings. I understand that the world is full of drug problems, but some of us are just regular people, who need occasional help, for occasional general anxiety. I will go back to homeopathic medicines before I am encountered one more time but the ruthlessness and coldness of some Western medicine doctors. I anyone knows a good, nice, caring doctor please let me know. (Oh, and by the way, I have been going to this office for more than 19 years, and because of COVID I didn't go back in 3 years, I don't have insurance and they charged $290 because they said "I was a new patient" - very frustrating. I said what about COVID? We were all on lock down, and they said, that does not count..) Not very nice. At all.

Visit this doctor at your own peril!!!…read more Took my grandson to see Dr. O'Regan for a high fever. The doctor diagnosed the fever as 'something to not worry about.' After another few visits of being told that there was nothing to worry about, I took my grandson to a different practice. The doctor there said that a high fever is an indication for Lyme disease. Especially in Connecticut. Turns out this was the case. Now he is being treated. Early treatment in Lyme disease is essential. If it turns out that my grandson is not cured I am going after Dr. O'Reagan.

severe reaction to high dose antibiotics. he didn't know how to proceed. uses antibiotics like…read morecandy without any regard to side effects and long term effects. I almost died.

I have been a patient of Kellys for some time now. When I first arrived, I was coming from another…read morepractitioner, but just couldn't get over the hump. In my first consultation, Kelly suggested that I had another tick born illness, and she was spot on. I did. Kelly has waked me through a long battle and successfully got me back to work again and able to provide for my family. Kelly has well exceeded my expectations. She takes a methodical approach and fine tunes the medication regimen accordingly. I have a mix of antibiotics and herbs. She also pulled me through a bad bout of covid. When my primary care doctor wouldn't accept me. Kelly immediately treated me and got me through it successfully. I have never experienced such great care and compassion from a practitioner until meeting Kelly I have referred many people because I know what its like to be a number, but that is not the case here. If you're looking for quality care, I highly recommend Kelly!!

I would agree with Nadine below The docs are so kind but I…read morecringe talking to office staff (and I work in this business) Wish they would go electronic; trying to get chart records without a portal is tough.

The doctors are fine...when you actually see them. Literally the longest wait times of any doctors…read moreoffice I have ever been to. I was at the office for an hour and a half, but only twenty minutes of that time was spent seeing a doctor or a nurse. The remainder was spent waiting to be seen by anyone. The office staff are also bad-mannered and slow to help. If you can find another doctors office to go to, I'd recommend it.