Today make it green went from one of my favourite garden centres to wondering if I will every go back.
I have been a loyal client for many years, and have purchased many plants, ceramic pots, bird seed, garden accessories and solar lighting, anything for the garden from them.
I tried to exchange a defective lantern today and was extremely disappointed by the experience. Over the last month I have purchased a number of solar lanterns and light strings, totalling 400 to 500$.
One of the lanterns didn't charge when I placed it outside, I left it out for several days hoping it just needed more sunlight. I tried exchanging it today, 4 days past the 10 day return policy. The cashier, who was very friendly, said she had to check but it shouldn't be a problem as I was only exchanging it, and she did remember that I had purchased many of them. I explained I had been very busy at work and couldn't make it in and besides it was defective, I wasn't returning it. She went to find someone and I went to get bulbs and plants.
The woman that then served me repeatedly told me I should be more timely in returning things. Again I explained I just wanted an exchange as it didn't work. She mentioned things were missing from the package, which they were, and I said just take them from the new package as I just needed the working light. She seemed perturbed, again she told me to be timely. Again I said it was defective and I had bought many of them and I just wanted it to work. She told me that things get bought and then returned after parties and that I should be more timely. I asked why would I be getting an exchange if I was doing that and it didn't work. I asked to speak to the owner as I felt I was being accused of doing something wrong, and she said she was the owner. Again she told me to be more timely...I think it was at least 4 times she told me that.
I was 4 days past a 10 day return policy, due to my hours at work and the hours of the store, I wasn't returning it, I was exchanging a defective product, I spend thousands of dollars at this store and the owner made me feel like an unwanted client today. read more