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    Richmond Nursery

    4.3 (3 reviews)
    Closed 10:00 am - 4:00 pm
    Updated over 3 months ago

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    6 years ago

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    7 years ago

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    Make It Green Garden Centre

    Make It Green Garden Centre

    2.4(9 reviews)
    3.0 km

    Lovely Garden Centre with LOTS of selection! Knowledgeable and pleasant staff. We've been shopping…read morehere for a few years and every plant, tree purchased from here is healthy and thriving!

    The Only Reason I Gave 1 Star is Because I Have to Give Something, otherwise I would Give 0 Stars…read moreto this Disgrase of a Business and it's Owner I have never written a bad review about a company in my entire life, but I feel compelled to let others know about the absolute worst customer service , worst exchange policy and most arrogant business owner I ever experienced. My Wife bought a ZZ plant on the recommendation from an employee at Make it Green Garden Center as I was looking for a tropical plant for my Son's in-home office that would be low maintenance. After getting home She did some further research online and discovered that the ZZ Plant is toxic to Animals and Humans and since my Son has a Dog and a 6 Month old child there was no way we were going to give him a Plant that could be potential harmful ( or even deadly). The very next morning She brought the plant back to Make it Green Garden Center (with the receipt) and explained that she discovered that the plant was toxic and could be potentially deadly to our Son's Dog or Even worse it could harm our 6 month old Grand daughter . She further went on to explain that She did not want a refund but just wanted to exchange it for something else that would not be toxic to dogs or humans She was absolutely appalled when she was told they would not exchange the plant as their return policy states no returns on Annual Plants, she explained to the owner that it was NOT an Annual Plant but rather a Tropical Plant... the Owner's reply was "they are the same thing so no returns allowed" Annuals and Tropicals are NOT THE SAME THING, not by a long shot... Annuals die each year and Tropicals live forever... So when she explained this to him his reply changed to "well you bought it on sale so no return on sale items" Once again she was floored at Just how Very poor this Guys customer service was... she went on to say "Yes she did buy it on sale, however she was not told that the plant was toxic to dogs and people, and all she wanted was to exchange it" I am still in shock at his reply which was... "You Should Have Asked If It Was Toxic" Whaaaaatttttt Is this Guy for real?.... the friggin arrogance! Any way the bottom line is they did not allow her to exchnge it so she ended up leaving the plant on their counter and walked out with nothing. We will NEVER, EVER set foot in their garden center again and I advise others to do yourselves a favor and spend your money elsewhere where customers are treated with respect. This company is interested in nothing more than your money... Period! But the irony here is that this plant was only worth $6.00, however they have lost several hundreds of dollars of our business as my wife is a gardener and we spend a great deal of money every Spring on Plants and supplies, none of which "Make it Green Garden Center" will ever see again. So in the end THEY ARE THE LOSERS in this deal!

    Richmond Nursery - gardening - Updated May 2026

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