Beautiful hotel in Makati. The staff was very friendly and accommodating. They work very hard to ensure guests are taken care of from the second you walk in the door. The room... Clean and spacious accommodates US and European plugs, USB and kind USB outlets as well. Bathroom complete with toothbrushes shampoos soap etc. two liters of glass bottled water. TV channel selection a little small but I get it. First time I ever watch MLB is Japanese! Pool etc... Large pool with two swim lanes for those who like to do that. Two tennis courts a decent size gym and an outdoor smoking area for those who smoke. The food... Lobby Lounge Service most times was excellent with a few gaps at times. Chicken Cesar was very good, decent amount-of chicken and just the right amount of dressing. The cheese burger was good as well. But if you have the time hit the sage grill for the Wagyu burger, much juicer and actually cheaper. Sage Bar... Nice interior and again super friendly and attentive staff. Wagyu burger with fries was very good. Cooked perfectly and was very juicy. A solid choice. I thought the burger was good but the pork belly was just as good. The apple marmalade was a great addition. Circles... Very large buffet that had all kinds of options. We usually went for breakfast but everything from eggs to sushi fish head and some regional dishes. Recommend to try some nee things as you can take a bite or two Really enjoyed this place while balancing work and exploring the area. read more

See all

Such a beautiful hotel with great service and fabulous views. Security is high priority and every car entering the driveway is inspected? As well as luggage before being brought inside. We had a 26th floor room and loved the relaxing view of the bustling city below Room service was very efficient and worked with our schedule and respecting our property. The lobby features elegant dining and entertainment. Service there is rather slow but still worth the experience. I only wish we could have stayed longer. The experience was just that good. read more

See all

This was our first time in the Philippines and staying at the Makati Shangri hotel for our Asian country-hopping vacation. Wow ! We were totally impressed with the elegance of the front entrance and the attendants that greeted us. We checked in quickly and upon entering the room, again we were impressed with the beauty of the room. Yes the room/hallways were a little dated but nevertheless incredibly clean and meticulously maintained. Temperature of the room was nice and cool too. The room had a nice king size bed and small sofa which and there was still enough space. We were always greeted when walking in and out. They definitely hired some of the best staff. There was a bit of a hiccup as the room wasn't clean one afternoon but they immediately fix that within a hour later. This location in Makati is close to just about everything you need i.e. coffee shops, restaurants, supermarket etc. One quick important point- you need to buy yourself some Euro/Asian wall electrical extension outlets to plug in your devices. Their gym on the 4th floor is very nice. We definitely 100% highly recommend!! read more

See all

The staff is courteous and very friendly; always service with a smile. You couldn't ask for better customer service. The only reason why I'm knocking down a star is because of the subpar food. For example: at the 24hr lounge area, I'm paying $20 for over cooked pasta with no flavor, and it's served lukewarm temp. It was disgusting and if I wasn't so hungry, I would've sent it back. I ate as much as I could but couldn't even finish the tiny, TINY serving. It tasted like leftover spaghetti from Jollibee that they microwaved for over 10min. I get it, you maybe busy or understaffed but to make a person wait almost an hour from ordering to receiving their food.... AND THEN, the food is lukewarm and flavorless and the pasta is overcooked and mushy?!? Ewwww. And to top it off, the linguine is cut up in little pieces?!? Whyyyyy?!? How can you mess-up linguine?!? It's so simple to make.....and you overcooked it AND cut it up into small pieces?!? Whyyyyy?? The breakfast buffet is a little bit better. (AGAIN, great customer service) but the food itself was McDonald's/fastfood-level......it was borderline bad we also ate at Sage Grill for their steaks and it was disappointing as well. Meat was chewy and tough. What is going on ShangriLa?!? If the customer service wasn't so excellent, I would've complained. Whoever is in charge of the culinary department, PLEASE stop cutting corners. We are paying top dollar to stay at your hotel......don't make the experience so awful by serving terrible, subpar food. (and making people wait ridiculous amounts of time) Everything went well with our stay (otherwise) but the food experience was awful and left a really bad taste in our mouths. I honestly don't know if we would recommend Shang to anyone anymore. (at least not for the food) read more

Makati Shangri-La - The most soggy, over-cooked, flavorless linguine I have ever eaten. DO NOT ORDER the linguine here. :( - Hotels Near Me - Makati, NCR

I am a visiting America here and while dining at their Lobby Lounge, a server named Zele help us navigate thru the menu. We noticed a big price difference between a regular price versus a shangrila member(as expected) So we wanted to avail of the priviledges Zele was so kind to walk us thru the process and we got the membership done and was able to avat of the discounts Hats off to Zele for a great customer service read more

Excellent buffet and food was delicious. The family loved the entire experience and will definitely go back.

Where do I begin?!? I have stayed here five times over the last years; always for a week or more. This may not be the best hotel, the most glamorous, or the most expensive, but what it 'lacks' in those areas it more than makes up for it with it's amazing staff and amenities!! Beautiful exterior, well lit with a nice water feature and a nice security system in place that makes me feel safe despite not being overly intrusive. The staff at the front desk has always been extremely patient and friendly. Enough of them there that I never have to wait to check-in or out. The rooms are great! I always get a king and despite them being a little worn and dated, they are extremely nice and well laid out with 110, 220 and USB power outlets. The climate control is excellent. The big shower is separate from the tub. Room has a safe, iron & ironing board, hair dryer, three phones, really good WiFi, cable and a variety of lights all with controls you can reach from bed. Breakfast is the most expensive spread of fresh food I have ever seen. I don't have enough room to fit all my praise. Trust me, no better breakfast exists in Asia! Several other restaurants and bars as well as a gift shop are on property. There is an amazing gym, spa, outdoor pool, two tennis courts, locker rooms with saunas, steam room, hot tub and ice plunge tub and a full massage venue. This place has everything and did I mention the staff?!? The bar is a great way to wind down. Live music every night starting around 9pm now I think. They NEVER disappoint. HIGHLY RECOMMEND and I absolutely be back!! read more

See all

5-star service from a 5-star hotel. Pampered and treated like family by the staff from security, Horizon Club Lounge, Circle Cafe, pool and housekeeping. Our suite came with complimentary buffet and cocktails with snacks in the Horizon Club Lounge plus daily live entertainment, you would not want to leave the hotel. Walking distance between malls and restaurants and less than $10 ride from Ninoy International Airport, a must stay if you are in Metro Manila read more

Makati Shangri-La - Horizon Lounge staff - Hotels Near Me - Makati, NCR

Shout out to the staff who made our week stay an exceptional experience: Horizon Lounge with Ria Luna, Julius, Argel, Ryan, Patrick, Jazz, Chaffaye, Cris, JD and The Circles Cafe with Belle and all her staff. Kudos, as well, to all the other staff from security, to housekeeping, kitchen, pool attendants, live music/band, etc. A truly stellar, luxurious, must-stay hotel in Makati! read more

Hotel Accommodations: 3 night stay, 1 night stay, and 2 night stay Takes: In Jan 2020, Makati Shang was our home base when were in the Philippines. We started our trip here, stayed overnight during our layover before our Hong Kong leg, and then returned for the final Philippines leg before heading back to the States. Needless to say, the staff at the Reception desk, Concierge, Transportation, and breakfast Buffett definitely remembered us. Rooms: You get the luxury 5 star hotel feel when you stay at The Shang. The rooms are spacious and clean. There's complimentary hotel slippers for your convenience, and wrap yourself in their nice robes. We stayed on the 3rd floor and the 11th floor. Both floors had the same amenities inside of the room. The water pressure in the shower is strong! It feels great on your aching muscles after a 12+ hour flight to the Philippines. Tired from a long day/travel? They offer massages 24 hours. Service: Everyone is so hospitable! They even surprised my mom with a birthday treat since the last leg was close to her birthday! Business center: Hotel guests have 15 mins complimentary use of computers. Printing your boarding pass is free. There's a fee for black and white and colored print jobs (not boarding pass related). Business center is on the 2nd floor. Pool: Currently closed for maintenance. They offer shuttles to Shangrila at the Fort or North EDSA, but due to the recent Taal eruption, the other pools were closed because of the ash fall. Circle Card Members: Sign up for their rewards program to rack up points and avail more discounts! Patrons: Mostly business people or those attending special events. It is not uncommon to see a bride and groom at the lobby. Airport Pickup: Look for the person in the red suit with a sign for Shangrila waiting for you at NAIA (Manila airport). Location: near glorietta, greenbelt, and landmark (shopping at your finger tips) Price: Fluctuates, but closer to the $200 (USD) range per night. If you want to avail their transportation a services, depending on the destination, that could set you back at least $60 (USD) or 3,300 Philippine pesos. Breakfast buffet is included with your accommodations. If you present your senior card, you get 20% discount. American Express Card holders get 50% discount at the Circles buffet. Bottom line: Go here for your luxury hotel accommodation fix! Highly recommended. read more

See all

This is a great hotel in the Makati area. The prices are fair even though at the high end of Manila. But you can expect a good sized, comfortable room, clean, great service. The pool is beautiful, huge, and the servers are super friendly, and there is both a kiddy pool as well as the full size pool with separated swim lanes. The fitness center is also big with a complete offering of cardio, weights, etc. They have a bar with live music in addition to the lobby bar. The location is very close to a ton of shopping and restaurants in the Green Belt and other malls. Overall an excellent choice for a few nights in Manila. read more

CHOOO CHOOOO !!! RED ALERT. RED ALERT; I REPEAT: RED ALERT: The GAINS train is back in motion and Makati Shangri-La is the final destination. With by far the most stunning hotel gym I've ever laid eyes upon, Makati Shangri-La is a temple of luxury relaxation and excellence. Located literally seconds away from excellent restaurants and huge shopping complexes, this place is simply a BEAST of a hotel. Service is impeccable and you just can't help but feel like a champion whenever you stay here. Exquisite decor gives a regal vibe and I don't know about you, but there's nothing quite like the feeling of being a king and sitting comfortably on a nice, solid throne. Fantastic. read more

See all

The Shangri La Makati is a solid four stars. Security is pretty tight. When you first drive up all vehicles entering the property are searched. Before entering the lobby you pass through metal detectors and a bomb-sniffing dog. At first you may feel a little uncomfortable with the amount of security, but this is for the safety of guests. Checking in at the concerage was a vip experience. They knew that I was coming in and had an assigned person to take care of me. My rate included complimentary morning breakfast buffet and in-house laundry service. The room I got was spacious with a king size bed. It has a mini bar stocked with beverages for purchase and three bottles of complementary water. The Shangri-La Makati is pricey, but it is well worth it. It is not only conveniently located, but it has excellent customer service making your stay comfortable. read more

See all

Wow, I didn't know they Yelp in the Philippines now! So very cool and I thought I would be the first to review but I guess not! I have been to this hotel for two 2-wk business trips in late November 2012 and 2013. I hope to be back again next year. I had to write about my experience here and also share my experience! ;-p I really love this hotel and their service. It's one of the best hotels in the area with the best location. It's one of the most expensive hotels in Makati area, too but well worth it especially, if you are on a business trip. If you are not the type to roam around an unfamiliar area, this hotel has everything. There is a buffet restaurant as well as a Japanese restaurant on site. They have round the clock room service and if you want massages, they offer this as well. The hotel is also close to everything with walking distance. They have a Starbucks right next door. Bonus!!! There are markets, many malls, restaurants all around there so you won't be bored. They have security guards everywhere especially as you get dropped off in the front. They have guard dogs that sniff inside the car but not sure they do anything...haha. They do a quick check with hand wands on your handbags or suitcases as you enter the hotel. I guess good for security as it is a 5-star hotel. They do have a parking garage for people that drive or visit you. They have hotel reps that walk around greeting you. During the holidays, the hotel is nicely decorated with lights, Xmas trees or Angels. Sometimes, they have ladies dressed as Angels! So pretty! I have not gotten to use their pool but I will next time. The business rooms are so clean and roomy. Internet is a must in a hotel and theirs works great. They have a good sized TV and desk for your office needs. All the rooms I have gotten had great awesome views. They have mini frigs in the room for your needs. The beds are huge and sheets are soft. The AC works a little too well sometimes ;-p and the bathrooms are all marble. Showers run string like how I like it. I have never had an issue at this hotel. Customer service was great! I can't wait to come back! read more

See all

Horrible service for a 5 star hotel. On New Year's Eve, we had to wait 75 minutes in the checkin line!!!!

Awesome experience. Top notch service It started with recommendations from our server Joemar. Granted my cousin Sophie and Uncle are frequent diners, however J made sure each dish is to our satisfaction. First prep of Peking duck was with meat instead of just skins. The grouper fish came with the veggies that we all liked Cindy the manager came over to say hi and ensured our order came out promptly. And as she's saying hi she noticed my tea needed filled. Very attentive My final remark is their decorum. A very famous Filipino boxer was dining. No one was gossiping. We only knew when he stepped out for a few secs We had Peking duck with 2 prep, breaded big prawns (not big shrimps) as appetizers, some kind of noodles with scallops and enoki mushrooms (simple looking yet delish), and grouper and tofu in clay pot read more

Makati Shangri-La - Hotels Near Me - Makati, NCR

Business trips in the Far East will not be complete without an evening of sumptuous buffet in Circles, Shangri La Makati. The place is impeccable as always with quick and courteous staff ready to give you an awesone dinning experience. The 8 international stations is a delightful gastronomic journey from the carving table to the chocolate fountain. I personally enjoyed the seafood station with a constant supply of fresh mound of lobsters, shrimps, crabs ready to be cooked to your preference. The Japanese selection of sashimi and sushi is my utmost weakness and the chocolate fountain flowing with swiss cocoa is the best in the city. We always dine in the evenings where we find the ambiance more relaxed and somehow romantic because of the warm lighting and soft tunes playing in the background. The place can fill up easily at any given day mostly because of hotel guests and loyal patrons so it's best to walk in at 6pm for dinner buffet to find a table away from foot trafic. The hotel is a short walking distance from prime shopping centers in the area so you can park in these establishments and simply walk in for the buffet. Otherwise there is always the hotel valet. The place closes at 10pm everyday. read more

See all

U want customers to keep accumulating points yet they don't get to use the points immediately. And it's only good for 3 years. What if the customer has medical or family emergency and cannot use the accumulated points within 3 years? U let it expire without any sympathy to the customer's health or family emergency reasons? U only think of how Customers benefit your company but there is "never" any loyalty to that customer??? read more

This is a great hotel with exceptional, flawless service. I really enjoyed their spa, the Japanese restaurant is top-notch. All of the personnel has been courteous and efficient. I tried that over two different stays so it's really the way this hotel works. read more

Beautiful hotel, rooms are nice sized. We came here for a wedding and the venue is als gorgeous.

Used to stay at New World Makati. But the rooms and service are far superior at Shangri-la. yes, I have had better breakfast buffets, but the service overall at the hotel is wonderful. Wifi is also better than other hotels. Will stay here from now on. read more

Love this hotel. Every time I'm back home, I ask to stay one night here. The service is exceptional, from check-in to check-out. The buffet at Circle is amazing as well - the breakfast is a huge spread and variety from all different cuisines. The room was well-kept with an amazing city view. The best parts: the fitness club and spa which was great to use, and the close vicinity to Glorietta and Greenbelt where great dining and great shopping is a walk away. read more

Makati Shangri-La - Hotels Near Me - Makati, NCR

See all

Ok. So first off, everything here is 5 times the price of what it should be, but with how beautiful the view is and how nice everyone was to us... I really couldn't complain. I work in customer service and I know how annoying it is when someone orders a water and camps out forever. Here, they didn't judge us for doing that. I mean, we would've ordered food if we were hungry, but after eating 2 pastries a person AND another breakfast item for breakfast we were so full that the mere mention of food could have made us sick. So... We were still full and just wanted a cold beverage to beat the heat. Not only did we beat the heat, but we got a GORGEOUS view of their outdoor garden AND we got a wonderful live piano performance consisting of Broadway musical hits and other famous melodies. Shangri La, I love you. I wish I had the budget to stay here, but I'm glad I got a small sample of what you're hotel is all about. I hope to come back and experience it to the fullest one day. read more

Makati Shangri-La - Wonderful piano player in the lounge - Hotels Near Me - Makati, NCR

We've been coming here for less than 10 years and it's been such a lovely hotel but it has gone down the hill. My throat has been so itchy and I happen to found mold in our room, see the mold on the vent and behind this piece of art. Wifi also is slower than it was before. read more

Makati Shangri-La - Hotels Near Me - Makati, NCR

See all

After staying on two different floors over three days, I liked the bedroom slippers and built-in bench. I'm also thankful for their luggage storage service. If you don't get the breakfast buffet, Tim Horton's is around the corner. My husband enjoyed watching the New Year fireworks from the Horizon Club. Toiletries are inconsistent in providing a hair band or bath salts. read more

Love love this place.. if you want top notch service from a hotel this is it.. they are very welcoming and always have many good options I inside the hotel the rooms are amazing and the people who work here are just as nice. read more

The Makati Shangri-La is a very nice hotel in the Makati area of the Philippines. I have stayed here on both my recent trips to Makati and had a very wonderful time. The rooms are nice and the staff is very friendly. It is located in a very good spot near the mall and restaurants that are all walking distance. I highly recommend staying here. read more

Me and a friend wanted to have lunch but didn't know where to go as everything was closed for a bank holiday. So we decided to check the café at the Shangri La but had no idea what to expect. Of course we knew we wouldn't be disappointed by the brand and were just hoping the prices wouldn't be ridiculous. And they weren't! We got a club sandwich to share (in fact, I think the portion was more than enough to share between 3-4 people) and as we got chatting for hours, we stayed for an English high tea as well! It was amazing and felt like I was back in London! We got tea and cakes, sandwiches, chocolates... so cute! The most amazing part is they had a live piano playing and every hour or so, a whole string orchestra would walk into the room while playing! *_* read more

Makati Shangri-La - Hotels Near Me - Makati, NCR

See all

My cousin had his wedding here and we stayed in one of the Superior rooms for 3 people. My cousin had one of the executive suites and his fiance had one of the deluxe 2 bedroom suites. That suite encompassed the whole wing of one of the floors so needless to say it was super nice! Also the ballroom for the wedding was beautifully decorated and very extravagant. But back to my review for the room and the hotel. Our room was very nice and clean with two full beds, a nice little seating area, a big bathroom with a separate tub and shower. It was a little muggy and damp so we had to keep the air conditioning on a lot colder than I would like to control the humidity. We had a nice view on the 13th floor. The wifi was good throughout the hotel with good enough quality to stream videos. The TV in the room had a big selection of channels including HBO, CNN, ESPN. The staff was very friendly to all of us during our stay. It has a 24 hour fitness center which was nice because I woke up early around 5 am due to jet lag. The fitness center had good equipment and was very spacious. I also unexpectedly took a yoga class since it happened to start when I was there one of the days. The included breakfast buffet was very good with a lot of selection of food from made to order omelettes and soups to sushi to pastries and desserts. The prices of the rooms weren't bad considering the value. My cousins wedding was beautiful and we had an excellent stay. read more

Over the past 4 years I have stayed many times at this hotel. The location is excellent! However, the last time I stayed there in November 2016 will likely be the last time I stay at this particular Shangri-La Hotel. Over the years I have seen this hotel go from a 5-star property into a 3-star mess. And the price of the hotel drops it another star, hence the 2-star rating I'm giving it. Yes, it's obvious that the rooms are getting old and musty, but it's the cost-cutting that's made this hotel into a dog. Things like making the air conditioning less effective during Mon-Wed when where are less guests in the hotel. Nothing like eating at Circles Buffet and breaking into a sweat. Room where the aircon doesn't make the room cooler than 24 degrees Celsius. Water leaking from the in-room fridge. The smell of mold coming from the carpet. Buffet selections have gotten less and less over the years. Horizon Club offerings have been heavily cut back. I could go on. But the straw that broke the camel's back happened during a stay in November 2016 where I decided to make the Makati Shangri-La my home base while my wife and I planned trips to Thailand and Boracay. We checked in for a 2-night stay before departing for 10 days to Thailand. Nowhere was it indicated on their website nor was I told at check-in that the pool was under renovation. What hotel doesn't tell you about ongoing construction? Management was obviously trying to hide this fact from guests. Upon returning we were only planning to stay one night (6 hours actually) before catching our flight to Boracay. We were planning to return to this hotel after our 5-day Boracay trip so that I could start a 12-day work trip. When we got to our room after midnight my wife decided to take a shower. When she opened the heavy glass door it came off its hinges and fell, grazing her face! Luckily she caught it just in time to avoid serious injury. She still received a nasty bruise. I called the front desk and it took maintenance about 15 minutes to get upstairs and a nurse 20 minutes to come with an ice pack. Upon closer inspection, the door wasn't even attached properly! In fact it was missing a bolt to keep it mounted on the hinge! The maintenance guy said he the hardware to keep this door attached wasn't there! This means that either housekeeping never reported this problem or maintenance never fixed this problem. No one from management bothered to come upstairs to speak to us. I had to go to the lobby and ask for a manager on duty. Raymond was quick to respond and moved us to another room and apologized for the problems. But what really bothered me is that they never offered to comp me for my 6 hour stay even though I was set to come back and stay for another 12 nights! Instead, they charged me full rate for that nightmarish 6 hours! You can't make this stuff up! Upon our return from Boracay we were picked up from the airport via hotel car, greeted by Raymond and Marga (both who did their best to offer excellent service), and checked into a 1-bedroom suite. I thought, "OK, this is going to be alright." Two mornings later while using the washroom facilities my wife discovered water dripping onto her head from a light fixture above the toilet! We were told the suite above us let water leak from their shower onto the floor, but who knows if this was really the story? We had had enough! I told the hotel we were checking out. Raymond arranged for a hotel car and had all our bags loaded. He said the driver would be happy to take us to the airport and apologized for all the problems. To his surprise, I said, "We're not going to the airport. We're going to Raffles." Raffles is about 4 blocks away. I figured my wife had been through enough and decided to treat her to a nice hotel. The Makati Shangri-La should be much better than it is. It's in a great location, it has a grand feel, and the staff try really hard to make your stay enjoyable. But it's obvious they are being handcuffed by management whose main goal is to see how much services they can skimp on and still keep occupancy levels up. In fact, I had a chance to voice my concerns to Shangri-La's Area Manager, Alain Borgers, and frankly he seem rather indifferent as he did nothing about it. Oh well. This is one customer who isn't coming back. read more

Makati Shangri-La - Shower door wasn't even connected with the proper hardware according to their maintenance staff. - Hotels Near Me - Makati, NCR

My favorite hotel. Very pleasant. Employees treating you very special, very polite. I love the buffet even tho i only get danngit and bibingka. Management are so lucky to have a nice employees in here read more

Makati Shangri-La - The picnic - Hotels Near Me - Makati, NCR

See all

I have been to hotels all over the world, and this is one of my favorites. The hotel security makes you feel much safer than the other hotels in the area. The staff are exceptionally friendly and helpful. The breakfast is the best hotel breakfast you can get. It has a huge selection of items, and they are all delicious. The staff at the Sage bar are awesome and take great care of you. I have thoroughly enjoyed my stay here and look forward to the next time! read more

Makati Shangri-La - Lobby - Hotels Near Me - Makati, NCR

While the Makati Shangri-La may have been the belle of the ball at one time, properties such as the Peninsula are easily outshining her now. The lobby is certainly grandiose though a bit formal; more traditional than elegant. You'll also notice the rooms could definitely use a good overhaul - the carpet is worn, the design is tired, and the ample space could be better utilized. I guess you could say that shangri-la isn't always defined as a paradise! Upon entering my room (#2002), the first thing I noticed was a strong mildew-like smell. Luckily, the room is large and the odor dissipated as I got closer to my bed yet it was persisent throughout my stay. Good news is, I was astonished by the size of the king-size bed...it may be two queen-size beds pushed together! Seriously, 6 adults could easily share this bed with room to spare. I had two comfortable nights of rest, so no complaints there. The bathroom was also of substantial size but felt dated. Shangri-La: please outfit your rooms with a better hairdryer! 1400 watts simply doesn't it cut it in 2015. Also kind of bizarre that you couldn't use the hairdryer in the bathroom due to safety reasons. You will likely enjoy a better-than-average stay at the Shangri-La, but you could certainly do better within the 'luxury' hotel segment in Makati. I had the chance to check out the neighboring Peninsula which is so much nicer! However, I booked my trip late and the rate I first saw was no longer available. Moral of the story: book early! read more

Shangri-La might be 5 stars by Filipino standards, but I've stayed at better hotels in Vegas. Shangri-La has dated decor and limited amenities. Food service in all the restaurants are horrendous. You are waiting forever for a menu, food, the bill, or even more drinks at all the restaurants including the lounge. Food is 4 star quality at all the restaurants, but way overpriced. $50-$100 per person is ridiculous for a $200/night hotel. Food does not compare to U.S. 4-5 star restaurants. Tv stations have constantly poor reception and signal always dropping out. However, I do appreciate the selection of English stations and American tv shows. Internet is 5mbps which is extremely slow for a business hotel. Difficult to be productive in my room. Business center had one computer and was equally slow on a wired connection. No gift shop to buy the simplest amenities such as post cards, snacks, toiletries. In the rooms, they have lumpy king size beds, plastic toilet seats, and narrow shower heads that will never get you clean. I've had better accommodations in a Holiday Inn. I do have to give kudos to the hotel staff. The cleaning staff, laundry staff, and front desk were very friendly, polite, and helpful. That was the only part that felt close to 5-star. I heard the newer Shangri-La hotels in other cities are better. I would give them another chance in another city. But, I will never go to the Makati location again. I do not recommend this location to anyone. Staying in Makati is highly recommended due to having 3 mega malls within a few blocks away and tons of restaurants nearby. read more

This is the place I enjoy in Makati Metro area. The luxury and all the amenities here is great. I love using their spa and sauna baths. If you don't mind paying for the price $$$$, this is really great for relaxing and just enjoy the whole place. It is in the heart of Makati business center. The shopping and restaurants here also plenty to choose from. read more

The hotel is older than the recent crop of casino hotels along the coastal area. But, nothing beats Shangri-La for location and accessibility to Makati's shops and dining options. The staff are very pleasant and helpful. The restaurant outlets are pretty good. Internet speed is pretty fast. The lobby lounge is a great place to hang it and meet with old friends for a quick drink. Live entertainment at the Sage Bar and by the lobby as well. Price point is just about right. read more

I had my Senior's graduation ball here, and the ballroom and food were super snazzy. I even stayed in one of the rooms with a bunch of friends afterwards, and it was an awesome time. But the reason why I'm giving Makati Shangri-La a full five stars is because of this: after grad ball, my friend and I were a) pretty drunk and b) feeling all the existential doubt washing over us in waves. High school was over! We're going to college! What now? "What now?" we kept asking each other. My drunk self thought the best course of action would be to climb to the rooftop (in my heels and a gown, mind you) and stare at the stars. It would be a better atmosphere for existential contemplation. After a lot of drunken stumbles, we finally reached the top, where the rooftop turned out to be just a bunch of machinery situated on top of the building. We were expecting some flat concrete area, and it kind of ruined our whole "contemplate our existence vibe". So we turned back and tried to get back down, but unfortunately we hadn't realized that the door to the roofs were locked from the inside. I had left my phone in the room, and my friend's phone had no signal, so we just stumbled around hoping someone would find us. We played the penis game, where you had to shout "penis" as loud as you could. We also threw a pencil off the side of the roof. Eventually, someone found us - the Shangri-La security crew, to be exact. Turns out, people weren't allowed up there, and there were security cams all over the place.( It still makes me giggle to think of a security guard having to watch two drunk kids yell "penis" from the top of a building.) They let us go with a warning, thank heavens, and we thanked them profusely for not letting us rot up there. Anyway 5 stars to Shangri-La for their excellent security and staff, and having the capacity to deal with crazed inebriated teens every February/March during prom and grad ball season. Kudos to you, hotel staff. Kudos to you, Shangri-La. read more

My recent stay at the Makati Shangri-La was an emergency visit to the Philippines. I know I should've called in for my stay but I made my resos online but made some requests & which were quickly responded to via email. I usually stay at the City of Dreams in Entertainment City but I wanted something different since I knew I would be commuting for about two hrs each way everyday to Pampanga. Upon arriving at MNL at 11:45am I was greeted by the hotel rep who helped us with our luggage & reassured us our room was ready & if there was anything else we needed or forgot at home he could quickly call ahead so it would be in our room. I could not believe my ears! After a thirty minute trek on the Skyway we arrived at the hotel & were greeted by Kim; Kim checked us in quickly & supplied us with a map of the surrounding area & guided us through the lobby to our room. Kim made sure we knew the hours of the numerous facilities & eating establishments on site since we mentioned we would be leaving early & arriving late on a majority of our stay which was great. The pool apparently was open late as well which was on the same level as the fitness center. Our room was fabulous with a clear view of the Ayala Gardens. We absolutely loved how Janet from housekeeping made sure we had everything we needed in our room. Our transportation needs around Makati & even to Pampanga were all taken care of by Rica & Jessica. There was one day when we needed to get back to Pampanga due to an emergency & Rica took care of everything quickly: absolutely stress free. We don't know what we would have done without her! The selection of food at the hotel is great. We were fortunate enough to have Sharmaine share her warm smile with us at the Lobby Lounge. We were so undecided after reading the menu & her suggestions because everything sounded so good we went back several times for breakfast & a late night bite. We had the pleasure of dining at Bespoke Sage Grill several times as well were Joy & Jaylord took care of us. It's very rare to find a place in Asia were they prepare a steak medium rare or even rare for that matter but this place will & can do it. It just tells you the attention to detail the restaurant & hotel have when it comes to the guests needs. They have freshest products here. While checking out we were once again greeted by Kim. I have never been to a hotel where the person who greeted me is the same person to see me leave: absolutely unsurpassed & unrivaled services here at Makati Shangri-La! The during my whole stay I have never had so many people genuinely smile & greet me either good morning or good evening; the whole staff from the bellmen, the security guards, front desk, concierge to the housekeeping staff were all so friendly. I left the hotel with a such great energy & of course a huge smile. read more

Makati Shangri-La - A globe at the exterior of the hotel - Hotels Near Me - Makati, NCR

See all

i will rate the hotel 4 but the food is 0 ( zero, nada) i ordered in room service for kare kare with rice and mushroom soup. the hotel management should fire the cook. the mushroom soup do not have any mushroom flavor taste. really bad for this kind of quality hotel serving awful soup to the guest. the kare kare has no flavor, the soup has no color vey pale to be considered as kare kare. the meat was not tender and did not taste like it should absorb the sauce for the flavor. i suspect the meat was previously cooked and stored in refrigerator. when a guest order kare kare they will prepare the sauce and just dropped the previously cooked meat that was stored in the ref. the meat should be cooked the same time the sauce is being cooked to absorb the kare kare sauce. the cook who prepared the mushroom soup and kare kare should be fired. i do not what is the standard of the kitchen manager who hired this cook. i challenge the shangri-la hotel manager to eat out at fine dining restaurant and taste the best quality mushroom soup served in a fine dining restaurant also try to eat at any kapampangan cooking restaurant like kabalen and abe. they served the best kare kare. if shangrila - la kitchen cannot cook goid mushroom soup and authentic kare kare , please remove it from your dining menu. do not be offended, this is an honest opinion. read more

I work from home and I don't get to interact much with the people that I work with, so I'm always excited when my boss (who spends most of her time developing our businesses abroad) is in town because it would usually mean a meeting in one of the swankier hotels' lobbies. We always somehow end up in Makati Shang's lobby cafe. It is comfortable and well-lit, with tables and lounge furniture that can accommodate anything, from quiet brunches to power lunches with colleagues. The food is a bit unremarkable and the service is a bit sluggish at times, though I just love the feel and the ambiance of the lobby. They would usually have an entire string orchestra to serenade the entire lobby, but this gets a bit annoying when you have to yell to a colleague to be heard over the twenty or so violin players that go around the room in some sort of dreadful parade - it's good when you are in the mood to lounge around, but they would make this racket during office hours, when people usually go there to meet clients. I think it's very distracting because they play popular love songs and show tunes that just make me pause and listen. read more