During my 3.5 week stay in Makati (I had a 5 week trip overall in the Philippines), I've stayed at a few 5 star hotels to see which ones I would return to for my upcoming trip in February.
I travelled with my mother, whom previously stayed at Shangri-la and New World Makati. She was very happy with both places, as she should, since the price point wouldn't allow one to expect for any less. Her standards are the same as mine so I'll take her word for it.
I tried out the Fairmont, Alpha Suites, & Makati Diamond Residences. The Fairmont was fabulous, I highly recommend them. Alpha Suites has potential, but they're working on doing better, which I commend them for. If you have high standards, you won't be happy there, until they fix all of the things that are in dire need of improvement.
Now that I've saved the best for last, MDR is just an exceptional place to stay at. I don't have one negative thing to say. I ended up staying here on 3 different occasions, each time picking a different room. Even when I downgraded to a Studio room, my treatment did not suffer so I know that they take care of all of their guests, regardless of which room they stay in. My advice for anyone choosing this property, whatever you budget for, splurge for the upgrade. It is SO worth it. Not that there's anything wrong w/their smaller rooms, but having an in-room washer/dryer is a life saver. We had a lot of luggage, so having open spaces was important to us. Also, the fancy rainshower head everyone raves about is in their suites. After a long day of working, shopping, etc., the shower is the best part & something I always looked forward to. You'd have to experience it to know the relaxing feeling I'm speaking of. I have one myself, in my bathroom. But the one in MDR is the biggest I've seen, it's twice the size of mine ( I picked the biggest that was available at the time)
If you get a suite that is 70SQM & up, you get access to the Club Lounge. They have their own dining area for breakfast, apart from the Continental breakfast on the ground floor & the Filipino breakfast in the Sky Deck (which is abundantly bountiful w/delicious food ALL the time). They also have happy hour from 5-7 w/ complimentary beer, wine, other spirits & snacks (but not just nuts & popcorn, think of roasted veggies, smoked brisket, opulent desserts, etc.. the menu rotates daily on these, so you're not experiencing the same thing every day). Complimentary non-alcoholic beverages are available all day, but the lounge itself, is open from 6a-10p.
They're very attentive in the lounge, no matter where you choose to sit. This is important to me, bc it means they pay attention to everyone. Renz, was most gracious, everytime we went there.
I probably bugged that front desk so many times (I had a few situations going on that just added to my mounting stresses), but they never expressed being annoyed w/me. Especially Kevin, he is so awesome & made sure everything I needed was tended to, right away.
The genuine caring aspect the entire staff has, at Makati Diamond Residences, is just proof of how Filipino hospitality doesn't just apply to their family & friends, but how they go above and beyond, to transcend that same warmth to all their visitors, no matter where they are from.
What l learned in regards to hotels, is you definitely get what you pay for. A few trends I noticed in the 5 star hotels, is that the staff are nice to look at. They're always fresh-faced, smiling, impeccable uniforms & are there to make your stay is as comfortable as possible.
(True) 5 star hotels are immaculately clean. This is SO vital. Everytime housekeeping pays a visit, they are crawling on the floors (especially the bathroom), making sure no crevice or corner is missed. This is why it's important to tip your hotel staff, not just Housekeeping. They don't get paid enough for the amount of work they do. If you factor in all of the rooms they have to clean in a day, unreasonable guests they have to deal with, their hourly is not enough for compensation.
Someone mentioned that the in-room amenities are outdated & the furniture, bland. I've no idea what this person is saying, as the appliances are indeed, up-to-date. The decor & furniture is mid-century modern chic. I find it to be classy & stylish. Idk what this person expects, but don't bash something that isn't true.
I'm returning in 4 months and I'll certainly be staying at MDR. I just can't give them enough glowing praise. They really are the best of the best. read more