This hotel balances on both sides of 4 and 5 for me. The only thing that knocks it a little is that it can be a little chaotic arriving since it's connected to Ocean Park. When staying here, they do give you tickets to Ocean Park so that's nice. When arriving at a place to stay, you usually expect a peaceful entrance. The main entrance is for a cafe, restaurants inside, the hotel, and Ocean Park. So it's noisy. Luckily, once you make it up to the hotel floor, it's peaceful. The room is also peaceful. We didn't hear anyone else in the hallways throughout our stay. We plan to explore more of Manila the next time. For the things we were doing on this visit, Hotel H20 served as the perfect launch point. When arriving in Manila by bus, we caught a trike to Rizal Park where we spent the afternoon. Various other things were close by so it worked for later in the day and when we woke up to leave the next day. With the infamous Manila traffic, I think it's best to try to stay close to what you have planned. It's not necessarily a headache catching a trike or jeepney because they're everywhere but it might save you on travel logistics and money. Grab(the Uber of the Philippines) is great to use but I almost feel terrible calling one in Manila. When a 10-minute ride turns into 30 minutes(because of traffic), driving for Grab in the Philippines has to be a nightmare. On to the hotel. It's certainly nice. You can choose from a room with aquarium walls or you can select a room that has 2 huge windows in the living area and bedroom. You're right above the ocean and overlook the bay. We chose the bay view. Great views and it was fun to watch the coastguard, ships, and the rowing team practice. I'll admit, for our length of stay, we probably didn't need a room quite this big but it was comfy. Our room was spacious and relaxing. The room service(food) was also good. I wouldn't worry too much about finding an outside food place(if you're tired). The meal we had for 900 php(18 usd) was well worth it. One other knock was the jacuzzi. The shower was perfect. We planned to use the jacuzzi until we noticed little pieces floating in the water. It looked to be debris that had collected on the jets or something. Probably harmless but enough to give us the ooga boogas and not use it. I mentioned the Ocean Park tickets you get with your stay but that's not all. They also have a gym and pool. You also can choose between a fish spa and/or some other relaxing thing(I think it was something sauna-related). The fish spa would've been nice but unfortunately, we didn't get to do it. Time didn't permit this time around. The hotel also has plenty of common areas. If I was spending a week there, all that space would've been love. If you have plans on that side of the city, stay here. It has all the amenities that you'd expect from a hotel in the west. And I like the name. On a side note... this might be a good spot to stay if you have an early morning flight out of the Manila airport. read more

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When you are in the Philippines and tagging along with you are 8 kids ranging from 2 to 15 years old, one attraction you might add into your itinerary is H2O. The hotel which is in the capital old city Manila and by the Manila Bay is strategically located to view the sunset, access to nearby local restaurants and other sightseeing places such as Fort Santiago, the National Museum, Spanish era University of Santo Tomas, and some casinos. The executive room we got is modernand huge with motorized/hidden TV, curtains, window benches... I'll say its a 4 star. Some of its smaller rooms has one side of the room as aquarium. Kinda cool but I prefer my sunset/sunrise view. The hotel is within the water theme park and aquairum,. Theres a decent amount of of restaurants with the park though I think they can improve by adding more. We have tried the low priced breakfast buffet and you get what you pay for... nothing too fancy like a 5 star buffet, this I will give a 3 star. The kids and the kid-at-heart had fun in the water park. The kids also watched a sea animal show. And, they had fun. The aquarium is another attraction that my kids, nieces and nephews enjoyed. My lovely sisters made all of this memorable experience possible and I truly appreciate it. I wish and pray for a ten fold return on their generosity and kindness. read more

Well placed hotel next to a oceanic aquarium that jets out into the sea. Next to Rizal park it's a nice separation of the craziness of the city. Hotel room I stayed in needs some renovation as the bathroom floors are cracked and damaged. The aquarium room is 1/3 size of other 4 star places and while the ambiance is nice it definitely feels like inside of a cruise ship size size. Crazy when this place costs 2-3x more than the Airbnb or condos you can rent with city views. You can hear all the screaming kids on Saturday family day as they rampage down the hall. The other types of screams are also very audible. Ain't so private. Bed is low and hard as a rock... another bummer 4 stars for location 2 stars for maintenance 2 stars for value read more

I really enjoy my stay, too bad it was just short and quick. The staff are very attentive and very polite. Philippines in general is very service oriented country so the level of costumer service I receive from this hotel is amazing, they try their best to go beyond your expectation while having a smile on their face. This is something they need to learn in the US. I booked the aqua-room and you can see schools of fish swimming while you're in the room, it's very unique. Breakfast is not included but it's okay because there is a lot of places to eat in the Ocean Park and the surrounding area and the Hotel has Makan-Makan and they open early. Since I grew up in Philippines, I'm very much aware of the city and the lifestyle of the people so it's very easy for me to adjust. The Ocean Park is not included when you check in. I'm also not sure if the Hotel is pet friendly. The things I appreciate is when they let me reheat outside food especially my moms cook meals, they just let me sign a form that the food is not from the hotel so they are not responsible for anything. I also appreciate the level of costumer service from every staff because they try to go above and beyond to the best of their ability. I also appreciate the fact that all the power in your room turn off whenever you leave the room, It's a way for the hotel to save electricity and their way of being environment friendly. So be careful when it comes to asking for extra towel and extra bottles of water because they will charge you. It's a way for you not to consume more than what you need. Also be careful from the people outside the Ocean Park because some of them will try to scam you specially if you are a foreigner, always ask the Hotel and Ocean Park staff for help whenever you're not sure because they are very willing to assist you. Hopefully when I get back I can try their spa. And I will definitely endorse this to all of my friends and all of the people I know. read more

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I had a very enjoyable stay at this hotel. The staff was friendly and polite. I highly recommend staying in a room with an aquarium. You might be giving up the view, but it is an unique experience you won't get at any other hotel. read more

My wife and made reservations for this place in September 2022 for our stay in January 7 & 8, 2023. We after staying overnight. We will never recommend or stay at this place again. The front desk was exceptional in checking us in to the hotel. Our hotel stay was ok. But, when I requested 2 pillows and a blanket from housekeeping by phone. I waited at least 2 hours or more and no one showed up. So I called housekeeping again and no one answered so I called front desk and told them I was waiting for my pillows and a blanket that I requested a while ago. I was aware of the charge. WHY IS EVERYTHING A CHARGE!! Per pillow is $100 pesos and per blanket is $200 pesos. Anyway, the front desk got on my requests including 3 extra towels (per towel $100 pesos). Housekeeping came almost immediately to our room to deliver the pillows, blanket and towels. We gave the person money for the stuff we requested. In the U.S., most hotel towels, pillows and blankets are free of charge for extra items. I know we're in the Philippines and I'm not sure how all hotel services are. But, for Hotel H20 being high rated and having a high reputation it way below our standards. Besides the pillows, towels and blanket service. The Makan Makan Asian Food Village Restaurant is super delicious. Things the Hotel H20 need to improve on are housekeeping and providing extra toilet paper (one roll per room) and they should also supply tissue paper as well. Hope this comment helps improve this highly rated hotel. read more

Hotel H2O - Gorgeous Bouquet of Flowers - Hotels Near Me - Manila, NCR

This is a very solid 4 star hotel. It feels very secure with security at the entrance as well as on the 2nd floor where most of the guest rooms are. Key card is required for entry into the guest section on the 2nd floor. As for the facilities, they are quite nice and do not feel worn down. Complimentary goodies include the usual dental kits, shower necessities, slippers, and soda/water/snacks. There is also a breakfast buffet (might depend on your deal), which is on the 2nd floor of the building. Staff is very courteous and caters to your requests. My only knock is the fact that the hotel doesn't allow outside food. This is a strange rule for me, but they are not very strict on enforcing it. Nevertheless, a security guard mentioned it to me when I brought a pizza in. I would stay at this hotel again as it has made my stay at Manila enjoyable and stress free. read more

Hotel H2O - Park view room - Hotels Near Me - Manila, NCR

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Great hotel. Lots to see and do @ connecting complex. Food at the room service and MaKan MaKan was good also. .....view of the seal Ocean Park show and dancing water fountains. Reception can get busy . I say front desk people are slow and anxious to please after people waiting for minutes and minutes. They have porters and staff doing service just standing I can't understand why they can't assist/help out. Some guest just have questions about simple directions or questions while others are having issues with check IN ...or checking out. Don't see any floor manager to at least direct guest who are waiting in line would be good or someone....line can get long. read more

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3-stars because the room I paid for was not available. This hotel is beautiful and located inside Manila Park, very kid friendly. Every single staff was exceptionally nice and well mannered. They offered me an upgrade to a suite but I specifically booked the aqua suite because I liked the layout. Thought the suite was bigger I did not like the layout of the aquarium and the extra space was not necessary. I asked if I could downgrade and they said they do not give price difference refunds. I negotiated for complimentary spa massage since they gave away my room even though I included in my booking I would be arriving on a late flight. They declined that, so I asked for complimentary breakfast because it was an additional cost and they gave me that. The WiFi worked good and there was a lot to do at the hotel if you are traveling as a family with children (I wasn't). I just adored the aqua room and was disappointed when I wasn't able to stay in the room I requested and paid for. I would recommend as it is different and not something that is located everywhere. read more

The hotel is modern and sleek. The rooms are nice especially with the aquariums. But I had 3 issues, the first had to do with the sink in the bathroom. It was draining extremely slow. The 2 other issues have to do with MOP and the bar. My reservations were made online via your actual website. The reservations included my son's age because that information is required. So, it was already known my son is under 2 years old. My room came with the tickets to the MOP and even when I go to MOP direct site and click on a package-- example the one for P990 , and click View Details--There is nothing that says a child over 2 feet tall needs to be paid for. Upon checking in to the hotel, the lady just gave us the wrist bands for the 2 adults. We were given no explanation that we still needed to go to the Registration office before entering the park itself to get stamped and scanned whatever. There seems to be no clear communication here. If your hotel is offering tickets with the rooms there needs to be more communication between the two or even given a pamphlet or something upon checking in. We assumed that all we needed to do was put on the bracelets and walk in to the park. I was stopped because we had no stamps and the MOP worker pointed to the "Registration" office across the way. Upon entering there, the lady told me I needed to pay for my son because he was over 2 feet tall. Are you serious? He is 1.5 years old. My son will only sit in his stroller. I wasn't going to pay for a ticket just because he's tall for his age. That is completely ridiculous. She just stamped my son and didn't charge me because I was clearly upset and not willing to pay for him. The voucher for the bar was a nice welcome. However, the service at the bar was horrible. First, we called from the hotel room if it was ok to make a reservation. We made one for 8pm. We asked if it was ok to sit in the cabana. The answer was yes but.. he failed to inform us that it would be an additional $45 dollars. Why wouldn't that detail be mentioned on the phone? He got the name for the reservation- Henry. Upon arrival, the man behind the bar kept saying "Table 11" to the person seating us. I asked about the cabana because that's what we said on the phone call but then they said it's additional. Ok that's fine but I don't understand why it couldn't have been mentioned before? Plus, Table 11 that he's trying to sit us in isn't the cabana like we said. Whatever, we don't want to sit in the cabana. The waitress handed us the menus and left us for 10 minutes. The problem I have is that upon handing me the menus, we should've been told what was NOT available from the menu that night. Because what happens is... we decide on what we want and when she takes our order , we're told it's not available. We say something else and it's still unavailable. It was a complete waste of time . By that time we just chose whatever and was ready to get out of the place . Not once were we even checked on during our meal. There was a total of 4 occupied tables that night and they still couldn't manage to get the correct dishes to the correct tables. The fries come with a cheese sauce per the menu and it didn't come with it. After pointing it out, it took them 10 minutes to get me the cheese which by then the fries were cold! I asked 2 times for the food to be packed up for take out and it wasn't done. I finally got up and asked the man wearing the suit to package my food. He did so immediately. I know this restaurant isn't your hotel. But if you are offering vouchers it will involve you. And the service was completely horrible. I wouldn't recommend this bar to anyone in the area. Even if the P1400 was free I didn't needthink it was worth it. My last 2 issues again relate to the hotel because the hotel has vouchers for these places. And to keep attracting people, these 2 places need to be on the same page as the hotel. Because of these 2 places, I myself wouldn't visit again. Because of all these places I give them a 2 star. If it was the hotel itself I'd give a 4 star. read more

Hotel rooms are clean and is well maintained however lesser amenities to be use. Outdoor jet was not even useful as the location with Liquid Pool is too crowded with Ocean Park guest. Service and Staff are friendly and accommodating. Resto in the are is not that OK only Makan Makan is a decent choice. Doesn't have a covered parking and is crowded. read more

Excellent place to stay with meals and aquarium tickets included. Very good food at the buffet for dinner and breakfast. High quality service checking in and out of the room. read more

First I give their Makan Makan restaurant 4 stars because of good food and variety. But their rest room ran out of toilet paper. All stalls were empty of tissue paper. My wife has to tell staff before it is refilled. Staff must be proactive and not wait for a complaint before working. Check in counter. 2 star only. Staff not warm and friendly. I booked for two nights but I think the gentleman mistakenly typed one night only. So the following day we could not get in. Room was not made up and no towels. I had to go up to the 3rd floor check in counter, stand in line and get things fixed. Again no smile from the man behind the counter. All other staff like restaurant, security... All friendly. Concierge was helpful. The security people were helpful. read more