Ridiculously SLOW 38 minutes inside the shop for a 2017…read moresonic conventional oil change, especially when I chose to skip all the other check ups is a little too long...

I was in and out and the young lady that handled everything was very very polite and pleasantly…read morekind!!!

I've been coming to this location for years. The staff have always been friendly and helpful in…read moreassistance with any car repairs. Pricing is always fair and they've never tried to upsell me on things I don't need. They are my go to for car repairs and maintenance.

Went to midas in September for an inspection and everything was fine. Went back 2 weeks ago for 2…read moretires and front end alignment and they told me that I needed motor mounts and lower control arms. Took it to my son's mechanic today and got the new tires and alignment, when I asked the mechanic if everything looked good underneath he said other than regular wear and tear and didn't see anything wrong with the motor mounts or lower control arms. This place is just a rip off. By the way I spoke to another customer of theirs and they did the same thing to him and then wanted to charge him another$700.00 . Buyer Beware!!!!

Horrible, just horrible. I had a great experience a few years ago with getting a flat tire…read morereplacement. However this time it was a horrible experience. I came for a wheel alignment & I was told to come back in two hours because they were busy, it was cutting close to me having to be at work but I said okay. I then arrive & was told to come back in the morning, while I watched them pull someone else in for service. Never coming back.

Super awesome quick service! Incredibly helpful in a pinch! Got us in and out quickly, answered all…read moreour questions and sent us on our merry way!

AVOID!!! The…read moreprevious owner was a good mechanic... but there is a kid named Brandon who bought it and the quality went to zero. I had Brandon change inner and outer tie rods and had to bring it to Firestone for the alignment. Brandon had screwed up the torque and didn't use Loctite when installed. The rods had loosened. When Firestone opened it up it turns out one of the inner tie rods had not been changed! Brandon said it was a defective part and the coating had rusted out. (Highly unlikely.) He changed the part "under warranty" and I STUPIDLY had them change brake pads and rotors and flush the brake fluid. Going down a big hill the brakes didn't work properly and I went right into an intersection and nearly got creamed by a truck. HOLY SH*T! Furious I called Brandon and they bled the brakes. They hadn't gotten all the air out. But ZERO apology for almost causing my death. His promised to refund me the brake fluid flush over the phone and reneged in person. I had to threaten small claims court and he relented. AVOID! AVOID! AVOID!

STAY AWAY !!!!! Big RIPOFF. Overcharged me 130.00 and tried to lie to me. Then he said to…read morebring it back at 9am the next morning. I went down there at 9am after driving all the way from Clifton Park and he said he couldnt do it for 2 more hrs. He had my telephone number, he could of called me but didnt so I drove back down there 2 hrs later and still couldnt do it. He also puts used parts on the car and sells it for new. JUST a WARNING

TL;DR: I didn't have a perfect first experience here, but they made it right -- and I'd definitely…read morego back. I brought my 2010 Mini Cooper to Firestone Troy after the A/C suddenly stopped working and started blowing hot. I'd tried recharging it myself but got an overpressure reading, so I booked the soonest appointment I could. The staff were friendly and suggested adding dye during the recharge to check for leaks, which seemed reasonable. A few hours later, they let me know the compressor wasn't working and offered to run further diagnostics for an added cost. What caught me off guard was that they'd already completed the full evacuate and recharge -- even though the compressor wasn't engaging. I was told it had been necessary to identify the problem, but later realized that wasn't accurate. In the end, I paid $341 and left with no resolution. If the story ended there, this might have been a 1- or 2-star review -- so I encourage anyone who's had a less-than-ideal experience to follow up. In my case, given the chance, they absolutely made it right. I reached out to Firestone's corporate office via their website to share what happened. Since the service included a performance check, I felt the compressor issue should have been caught before moving forward with the recharge. Fortunately, my message was passed along to the right people, and TJ, the store manager in Troy, reached out to me directly. After I explained that I'd eventually traced the issue to a blown fuse, he gave it some thought and agreed a full refund made sense. I stopped by the shop later that day, and he credited my card on the spot. He also mentioned that he'd used the experience as a training opportunity for his team, which I really appreciated. Things don't always go perfectly -- but how a business responds matters. Thanks to Firestone corporate looping back to the branch, and TJ's professionalism and willingness to make it right, I left feeling heard and respected. I'd absolutely return and now feel good recommending Firestone Troy to others.

I had an 8 AM appointment for an oil change. I parked the car in the alley because the lot for the…read moreshop was full of cars which I found out were yesterday's jobs as well as employee cars. I parked in the alley came in, handed over my keys to the store manager TJ and asked him if it was OK to park in the alley. He said absolutely. I'm going to get your car and pull it in right now so I left. At noon, I called to see what was going on with my car and they said they were busy and still working on it. Imagine my surprise when I went there at 3 PM to see what was going on in person and they let me know that my car had been towed. Instead of working on it as they said they would at 8 AM they went to look for the car at 3 PM and it was towed. I then got to experience the 6 foot three manager, screaming in my face that it wasn't his fault and I should not have parked there. I reminded him of our 8 AM conversation, which is when he said he would go get the car from the impound lot but he could make me wait until Monday if he wanted. He also told me to get out of the store and he refused any further service on my car. When he finally drove it back from the impound lot at 5 PM I found the parking ticket that was received crumpled and shoved into my console. So I went back into the store and let the manager know that he forgot his ticket. He told me it was not his problem. I needed to get out of the store and he didn't care about any of it. I obviously contacted corporate and opened a full file so that they could pay for the damages caused by the tow as well as the tow itself and the parking ticket. I definitely do not recommend this place unless you have nine hours and $250 for an oil change and tow. While we were there waiting for hours for this to be resolved, we saw customer after customer come in and become disappointed or upset with the news they received at the front desk. You could not pay me enough money to come here

I took the sales managers advice and purchased my vehicle at a different dealership…read more Went to this dealership to get numbers for a 2026 HRV EXL. Efe O the salesman said the color I wanted was super rare and he hadn't seen it before. Meanwhile 3 dealerships in the area had Nordic Forest Green with black interior. He presented the first offer and I asked him to separate out the dealership discounts and my car trade in value and he refused. The sales manager then came over and told me he couldn't go any lower and that the offer I had from another dealership was either a lie or I was mistaken on what I was purchasing. He also called my trade in car junk which is an interesting thing to say to a potential customer. I recommend any other Honda dealership in the area before coming to this one!

Told " Jake" I was interested in a deal similar to the ones I had gotten on my 3 previous leases…read moreand he wasted an hour of my time before he offered me deals that weren't even close. The he criticized my "demeanor"after I told him his options weren't even close and I would probably buy my current leased car on line for cash. I walked out after the "demeanor"comment. I guess because I'm a woman I'm supposed to be really nice no matter how much I'm ignored. I'm guessing there would be. nothing wrong with my demeanor if I was a man. My "demeanor" was "not interested" and annoyed because you wasted my time, Jake. Pretty predictable given the circumstances.

My daughter's car was hit from behind and the guy fled the scene. It was cheaper to pay out of…read morepocket for this case. The owner was super nice, explained the entire price. Gave me both options of having the bumper painted, or not depending on unseen damages. You can go OEM parts or aftermarket which is cheaper. Thank God it didn't need to be sprayed. Their work was flawless and the rear bumper was replaced in 2 days without any hit of ever being hit. If you need a body shop anywhere in the capital region I highly recommend them. Fair prices, quick work, top notch quality.

AMAZING in every way! First, let me start off by saying it was impossible to find the body shop…read morethat works on Sunroofs, but they do it! When I first dropped My car off I was told it would probably take about two weeks. They made the whole starting process super easy. Tito reached out to enterprise for me and enterprise came and picked me up. I had questions throughout the time and they always answered with respect, even though I probably was annoying. Why I expected to have it in the shop for two weeks the technicians Andrew, Jay, and Khach had it done in 6 days! They were amazing! Another thing that was different from any other place, I've dealt with all I had to do was give them the key to my rental car! I didn't have to worry about finding a ride from enterprise back to the body shop to get my car back. All I had to do was pick up my car give them the keys and leave. Thank you so much for making my baby back on the road and healthy . I also was told by my insurance because they are an ARX shop when they fix Sunroof problems anything that goes wrong with my sunroof except for cleaning out the edges which only happens if I leave my car under trees is 100% guaranteed to be fixed by them for free while I own the car so I have nothing to worry about with my Sunroof

Back in March the owner and his help did a great job fixing my brakes and punctured rim. The are…read morereliable, friendly and solid. I'd recommend them.

Went for front end alignment and two tire. It was done in reasonable time and Mark was very…read morefriendly, even changed my brake light bulb with no charge. Definitely will go again. Very personable

We've been going to Ernie's for many many years. We have four cars and we would not let anyone else…read morelook at our cars except Ernie's. They are beyond fair, honest, and so reasonable that when my car broke down over 30 miles away I paid for the mileage to have it towed there because I knew that they would take care of me and they truly did. There is nowhere in this area that I would ever go Except Ernie's.

Called to see if they could check what was wrong with my car because it was making a terrible noise…read moreand I was afraid to drive it. Mike said to bring it in and they would check it out. Turns out I needed rear brakes and rotors asap. They repaired my car right away. Gave excellent service in a professional, friendly shop. So thankful for Mike and his crew! Will recommend them highly!

Just shy of a 5 star review. This is a well-run non-franchise shop. Service was excellent and…read morestaff had a great attitude!! Pricing was fairly reasonable albeit somewhat on the high side. My only truly substantive concern was related to the primary reason that I brought my car in for servicing. An electrical malfunction had rendered my low beams inoperable. That concern was apparently overlooked. That said, they did yeoman's work fixing the other 3 problems. I recommend this garage even though a separate trip to the dreaded dealership was necessary. Just be clear with regard to the needed repairs