Fantastic hardware store. Prices are alright for a moment and pops shop as well. Probably the best…read moreplace in lake county for hardware needs!

My husband and I had a very disappointing experience at this hardware store today. From the moment…read morewe walked in, we felt unwelcome and judged. The staff treated us with rudeness and suspicion that made us extremely uncomfortable. it was clear we were being profiled based on how we looked, well on how my husband looked, which is unacceptable anywhere-espicially in a business that should be serving the community with fairness and respect. I would love for this establishment to know all the wonderful things about my husband, he is and an amazing husband, father, teacher, and Veteran. Unfortunately all these wonderful things are lost to some based on the color of his skin. No one should be made to feel singled out or discriminated against just for walking into a store. We will not be returning, and we feel it's important to share this experience so others are aware.

I absolutely love this place. I'll start out with my one gripe - which is their hours that they are…read moreopen. They're not really convenient they close early on Saturday and I don't believe they're open on Sunday. However everyone there knows where everything is, they have helpful hints and suggestions, and they're willing to negotiate sometimes even cut you a deal. Now places like Lowes and Home Depot also have a place but if you need something quick without going into a monster store without waiting in line and even when I hear the cashier make a joker too, Crile Road hardware is where you want to be

The day after x-mas, I drove to this store in order to have a piece of glass cut for a picture…read moreframe that I built for a customer of mine. I had always wondered why the parking lot was always empty and after my first and final visit, I know why! I was met by a very short, older man who had a very bad attitude. I told him that I needed a piece of glass cut for my picture frame and he sort of grunted and extended his hand towards the frame, so I handed it to him. He proceeded to grab it by one corner while dragging the opposite corner on the floor. I immediately asked him: "PLEASE, do not drag my frame on the floor, it is for a customer of mine" to which he gave me a sideways look and stormed off towards the back of the store. I followed him and took a few steps back into the room that he took my frame, just far enough to peek around the corner and see him toss the frame onto the workbench without taking any precautions to protect it. He looked at me and told me to leave the area and I did. After about 15 minutes, he brings the frame out with no glass in it, stating that he was unable to cut a piece of glass to the dimensions of the frame and he told me what he got when he measured it and those measurements were nowhere close to the required dimensions. Afterall, I know what the dimensions are since I BUILT THAT FRAME! While I was waiting, there was a pregnant girl spreading epoxy onto an old dirty tree stump. I am not sure about who manages that place but to allow a pregnant person to handle and breathe in those chemicals, is totally and completely irresponsible. I ended up taking my frame to Joughins hardware on State St. in Painesville and they actually knew how to cut a piece of glass, unlike the "little person" that didn't know how to, at Crile hardware, it fit perfectly and it was cut from a standard sheet of double strength glass. If you want a professional and knowledgeable staff to deal with in the hardware business, go to Joughins and don't waste your time at Crile road. After repairing the damage done to the frame that was caused by the "little person" at Crile road, I finally delivered the frame to my customer and he was very happy.

I was in an isle ALL by myself for 10 minutes + ......sweating in my mask so i took it off while I…read morewas staring at the mess of fitting etc. in a MINUITE all of the sudden a EAGER employee appeared from nowhere wanting to help? and then of course hit me with the mask issue.....really, security called you cuz i dropped my mask? Had I known i would have assistance in a NY second I would have lower it in garden, where no was to be found, or lumber where i walked up and down the isles 3 times looking for help ?

Sold me a propane exchange. 3 Weeks later I take the tank back and they told me it expired and the…read moretank was useless. I was like you just sold it to me three weeks ago.

Went there the suggestion of my plumber, and there were several people in the showroom and not one…read moreperson said hello. No one asked if they could help me... What I was looking for... I was completely ignored. Customer Service is definitely not their forte! I did get some good ideas of what I'm looking for, but I will not be buying from them

I've been into several of their stores and always had a good time chatting with the employees. They…read moreknow their stuff. Recently stopped into the new shop in Macedonia and was amazed at how well it was laid out. The guys there were helpful. They have free hot dogs too! What else do you want?!

I just moved to Elizabethtown, Ky., recently and today was my first visit to Lowe's (store 0460)…read more100 Lowe's Lane, 42701. I have a slight disability that I have to pull an oxygen tank every where I go, I also had a hip replacement which makes it a little difficult for me to walk any distance. I need an electric cart when I go shopping, one of the cashiers saw me looking and she offered to go find me one, she came back and said they were all in use. I decided to wait on one and had a seat in the patio area. She came over and offered me a glass of water. I sit there for about 15 minutes or so when i called the young lady over and told her I wanted a universal garage door opener and did they carry them. She offered to go get me one and she came back with 4 or 5 different ones. I chose one and purchased it and was on my way. I would like for you to recognize this young lady in some way, she was very friendly and very helpful. I wish every store had employees like her. I don't know her name but she was at Terminal #14 on 8/8/17 at 4:12 PM You have guidelines for every thing except for outstanding employess

I bought a convection oven less than a month ago and it hasn't worked correctly. They will only let…read moreyou return it for 48 hours. Be aware of this. It has been a bad experience. I don't want my new oven to need repaired less than 30 days after purchase. Every person I talked to was very rude. No help.

we bought a washer/dryer combo from Mentor Home Depot, It was delivered broken with a tag saying…read more'defeco'. We have called Home Depot to report the problem at - 1800-455-3869 for help--they said we had to call Frigidare but gave us the number 1800-374-4421 well that was a number for 'medical alert devise'. I called the 357-0428 Mentor store and it rang for 5 minutes no answer. We are still trying to get help returing this product. My advise don't buy from Home Depot they are not a responsible company or customer friendly. P. Lung Madison

I had all my flooring replaced throughout the house. Went through Home Depot and concierge's…read moreflooring in Mentor, Ohio & I was told they would be able to take the tile up and the flooring would be even. When they got here I was told that they cannot take the tile up so they went over the tile, took the laminate out and now I have a huge transition between the rooms, not to mention the color I was shown in the store was much lighter than what I received. I was never offered a slab to bring home, and was never advised that the color would be different than what I was receiving. I had my kitchen cabinets resurfaced, and they did an awful job on that. Trim was short on multiple areas. The cutting was rough and uneven. One panel had 3 areas where the nails poked the wood out. I called them and complained so they came out to try to repair some areas and mark what needed to be replaced. They tried to fill in several areas with dark putty and a marker that did not even match. They did come out again & repaired several areas. I had my kitchen countertops replaced. The color I was shown looks nothing like what was placed. The sample I was shown was much lighter. What I received had a lot of black in it and was much darker. I had to return the backsplash because it would not match the countertops. I have to get new countertops now because everything clashes. Unfortunately, I signed a waiver saying I did not need to see the countertops prior other than the sample I was shown. I specifically asked them "will it look like the sample I was shown", and they said yes so now I have to eat the cost of the countertops and get them replaced. When I went into the store, I picked out the color of the flooring, cabinets, backsplash, and countertops and the picture I took of everything matched perfectly & what I got was awful, nothing matched. I specifically said I don't want it to look too dark and he promised me it wouldn't. It absolutely does. I also purchased brand new sinks to be placed along with the new strainers & when they came out for the plumbing they never put the new strainers in and they didn't center them so now I have a brand new sink with old strainers that look dingy compared to the new ones. The sales rep. Brandon told me to trust him. That was my first mistake. I guess because he said he has a college degree he thought he knew what he was doing. Apparently NOT! They should be upfront and honest with the buyer advising them that it will not look like this. I can see mild variations, but this was extremely different in color. This is been a three month nightmare.

Very friendly and helpful. Unique variety at amazing prices. We come up from Youngstown just to…read morego here!

Top notch customer service and products!! Large selection of perennials and shrubs. Don't miss…read morethe gift shop with educational STEAM gifts for all ages.