They have changed their focus of business and no longer provide support or supplies for CPAP machine purchased by individual patients. Tried to rent a scooter for post-surgery and was told they do not do that either; they were on the list provided by physician. I questioned what service do they provide then? read more

For over a month I have tried to get cpap mask cushion sent to me because the original mask they gave me did not fit. I have chased them around with telephone calls and they promised to get back with an answer. So far nothing but the sound of crickets in the field . I have now ordered the same cushion through another supplier and it is on its way. Major Medical is without a doubt the worst I have ever dealt with for customer and support. I hope someone will read this complaint and get back to me. read more

No stars. Horrible company. Pathetic customer service. Referred by UCHEALTH after sleep study showed apnea, Still have not received a usable mask, so have not event been able to use CPAP after two nearly two months! read more

I purchased a cold pack from them and it leaked at the seam on the first use. I took it back and the man said there was no guarantee. I sent a picture of the leaking area to the manufacturer and they said it was obviously a problem with the production which was guaranteed and promptly sent me two replacements. I can't say this vendor has poor customer service since they actually have none. read more

I was needing the time changed on my Resmed c-pap machine and the lady said it would be no problem it would get done!! Thanks read more

Major Medical - Medical Supplies Near Me - Fort Collins, Colorado

They have been very helpful and accommodating with helping me get my new Bi-Pap put together. There have been many challenges in finding the right mask fit but they have very dedicated workers and I am very appreciative of everyone's help. I really appreciate Trish, Valerie, and Susan. Paul is also always very helpful. read more

Went into get a piece for my cpap machine or to replace the part that the piece goes to. I was sent there by Aerocare instead of waiting 8-10 days for the part to come. The older gentleman that greeted me asked what he could help with? I replied that I was sent there to get a piece or part whichever they had and he interrupted me shaking his head saying with a huge sigh. I asked if there was a problem and he said yeah who sent you and I said Aerocare and he started saying they need to stop doing that cause we might not have the item. I said ok can you see if you have this piece or this part and he interrupted me again complaining that they sent me. I said look I'm sorry they do that but can you see if you have this part I don't need to hear why they shouldn't do this again. He swiped the old part out of my hand and stormed to the back. Then after 10 minutes of waiting he comes barreling out of the back shoves the piece in my face and says here you go all disgruntled and in a disturbing voice says what was the name of the person who sent you here and I replied sir I don't know someone with Aerocare and he said ok well have a nice day all sarcastically. Horrible customer service don't care if I ever go back if that's how I'm going to be treated. read more

With my pulse saturation dropping to 70%, Scott A worked all day getting my Oxygen approved with insurance and the delivery driver drove to the middle of nowhere at midnight to make sure I had the oxygen I needed. What a difference it made. read more

They were very helpful fitting my mother with a CPAP machine. And when she came in they noticed that the pads on her walker were worn off and just changed right there! Paul was great. Thank you! read more

Staff isn't friendly or compassionate. My husband's new wheelchair came without any cushions or a complete armrest for his flaccid arm so their was nothing to hold it on and keep it from falling in the wheel. I was told that all of that was "extra" read more

This place is one of the worst run businesses ever. Twice I've been there at my appointment time only to see a note on the door closed for a staff meeting. After waiting for a couple of weeks for my doctor to respond to an in home sleep study he ordered I called AeroCare and they said they didn't have the fax number for the Associates in Family medicine office. I told them they could google it or call the office or if they were unwilling to do so I would but thought it was what they get paid to do. There have been many other issues like sending me away with the wrong mask size etc. I don't understand why U.C. Heath continues to send patients there!! read more

I have been getting my supplies at this office for 15 years. I have been trying to get a hold of them for a week. First the number "is not available", then when I called the call was dropped. When I finally got thru the prompt states what number to push, but when I do no one answers the phone. I can't tell if I'm on hold or not, there is not music, or a message letting me know if I am next in line. There is silence for as long as I wait. I called 2 different times and held for 15 minutes then 25 minutes without knowing if I was going to get help. I will not be going back!!!! read more

These people are crooks that will get paid in full from the insurance and then bill you monthly for the same device. I get more sales calls from these A-Holes than all other people combined despite being told every time that they are not to call again. Do not make the mistake of doing business with these idiots! read more

So far not impressed. My doctor put in an order for a BiPAP machine and said they would contact me. A week passed and I heard nothing. I called on Monday. No one answered and then the system requested I leave a voicemail. Voicemail was full. Called Tuesday - same thing, no person, voicemail full. read more

In my opinion, the staff could have been more helpful. I needed some crutches for an injury, but they said it would take over 72 hours to verify my insurance before they could give them to me. But I needed the crutches sooner! When asked what else they could do, they said I could pay for it out of pocket (and they would not retroactively apply the insurance). They did not seem to be interested in working something out. P.S. This place does not seem to be run by PVHS. They are actually a Major Medical company using the PVHS name. read more

Terrible company, lousy service and the worst people to deal with. Trying to pay for service with the Major Medical supply website is crazy... And the people at the local offices in both Loveland and Ft Collins could not care one way or another about your needs or helping you. Go with anyone but these guys !!! read more

Terrible service, do not use them 9 months after receiving wheelchair that I was told was taken care of for 12 months I receive a bill for 5 months rental. Which is more than the the chair costs new. Upon contacting billing all they could say is "oh well" you can pay easy payment plan now that you are on the hook for over $200.00 dollars. I wish there was a lower rating than 1 star. read more

Purchased a CPAP using health insurance benefits. BIG MISTAKE. Ended up paying twice as much as cash price. Questionable billing practices, evasive answers about pricing, nice but not helpful management. Use someone else. read more

If I could give a minus rating I would. This is the worst customer service I have ever encountered. This would be terrible if they sold shoes- but they sell MEDICAL SUPPLIES! My health and life depend on getting my supplies in time! I live out of state and three times they told me they would mail my supplies to me, and all three times, they have never arrived. The first time, when I was able to get back into town and stop by, the gal said, "oh, my bad. I forgot, and we're out of them now- can you come back - they should be in stock next week". I was already 2 weeks overdue. The second time they even said to call and REMIND them to send them, which is unbelievable in itself, however I did, and was told they would be sent right out. Two weeks later I still hadn't received them and called. She didn't know what I had even ordered and when I reminded her and told her I'd even called her, she said oh sure, they were sent out . Then she came up with checking the tracking # and would call me back. Lo and behold the post office couldn't give them any info on the tracking number, and not only my package, but "2 other people" hadn't received the packages sent out at the same time. How interesting that the "2 other people " hadn't checked and therefore alerted this "business" that they hadn't received their packages-only I had. SO, since I was leaving and needed them immediately, and had since been without for the last two weeks, SHE SAID THEY WOULD OVERNIGHT THEM TO ME. THIS WAS MONDAY. I left on THURSDAY without the supplies. I had someone check my mail today- SATURDAY, and they still aren't here. I am looking into how I can get my CPAP supplies from another company. This " medical supply" shouldn't be allowed to be in business! read more

I thought I would write a review since there are only two on here and they are both 1-star reviews. I visited this business yesterday and I was happy with it. I had a prescription from my surgeon to get a walker. The employee here asked if I was going through insurance for the item, I said yes and she made a copy of my insurance card as well as the prescription. After a couple of minutes on her computer she said that it would be covered 100% by my insurance. She went to the backroom of the store to get the walker, brought it out within a few minutes and offered to adjust the height for me. After that I just had to sign for it verifying to my insurance that I had received the item. I didn't have to pay anything. I was in the store probably 10 minutes total and it all went very smoothly. Didn't have to call ahead or anything. No complaints. read more

I have had nothing but problems with this company since I got my CPAP last August. They say they will send you quarterly supplies as authorized by insurance automatically. That has NEVER happened. I have to always call and ask them to send them when due. Then when they did send the quarterly supply, two of the three face cushions they sent were the wrong size and WILL NOT fit my CPAP mask. Called them about it and they are like just pay to mail them back to us and then we will send you the right ones. Given their track record, I'm not comfortable with sending them back, because they likely will not do what they say and send the right ones. So, now I'm at the point of having to drive to them 50 miles away to take care of this in person. I went with this company because my dr is in Ft Collins and said she had heard good things about them as far as customer service. I have to very strongly disagree with my dr. and will now be looking for a local company here in Cheyenne. Avoid this company!!! read more