Updating on 9/17:…read more Mike reached out directly to resolve our issue with our fridge after this review posted. His communication was prompt and responsive, he worked to find a solution and then offered to guarantee his work for a year. While I was frustrated with the initial experience, I appreciate a company that will stand by their service and I feel that's what he's done here. I'm updating our review to reflect the effort given; Thank you, Mike. Original review: A nightmare! I decided to go with this company based off of reviews, and now I'm questioning how they got so many positive ones. We had their technician out (Iosif) for the initial diagnostics, trusted his opinion on what the issue was and decided to move forward with the repair. Made an appointment with him for the repair, which he no called/no showed for. I called their main line after the appointment time had passed, to be told that we were not even on the schedule. The technician reached out to say that the "part was delayed"... but apparently notifying us before the appointment was too much work. Said he would be out the next day. He came out, "fixed" the fridge (NOT fixed, no change to the fridge AT ALL) and scratched our wood floors! I asked why he didn't protect the floors when pulling the fridge out and he stated that he "has never needed to before" and tried to claim that the *very new* scratches must have been old. We literally incurred damage having this company into our home. I reached out regarding the floor and the fact that our fridge shows no change after spending hundreds with them... They have not responded to email regarding the floor and have completely blown us off regarding the fridge repair. A complete waste of money that actually left us with more to fix! Do not use this company!

Called them due to a repeated issue with my fridge's freezer. Making an appointment is very easy…read moreand the Technician came out as a warranty call. He determined the issue was not directly related to my initial issue, and managed to repair it for a very reasonable charge.

Fantastic experience. Larry was professional, timely and thorough. Fixed our refrigerator and we…read moreare good to go!

Quicly responded and fixed the issue with speed. Highly recommend to hire for appliance related…read morerepair service

We made an appointment for dryer repair. Mazter did not show, did not call, and did not call back…read morewhen I called their office to ask what was going on. Total waste of time: now we have to start over and wait even longer for an appointment with somebody else. Their "customer support" system is an AI robot who sounds confident, but cannot actually do anything to help you.

Carlos is so talented and can fix most anything I think! Another service company said we needed to…read morereplace our GE gas range but guess what? They were a GE repair company (Bodewell). Carlos fixed the issue with the burner and we don't need to purchase a new range!!! Always get another opinion on replacing appliances!

Dmitrii was excellent at diagnosing and resolving the two failed microswitches in my microwave…read more However I'm not very happy with A-Service false estimating practice. When I contacted them they estimated similar work at $2-300 parts and labor. I don't mind that estimate being wrong, but the reality is they charge $300 minimum for labor, not including parts. It was impossible for the job to be less than $300, so why was the estimate less?

I hate to do this, but the situation warrants it. I called A Appliance Repair because the washer at…read moremy rental property wouldn't start. They seemed to have decent reviews and were able to get to the house sooner than any other company so I went with them. The first appointment was for Sunday January 18th with a window from 10am-12pm. This was to diagnose the issue. The tech Dmitrii didn't show up until 12:45pm. Things happen so I wasn't too concerned about him showing up late at this time. I was told Dmitrii had diagnosed the issue and I was sent an invoice and needed to put down a 50% deposit in order to move forward with the repair. He didn't have the part on hand so we had to schedule for another day. The second appointment was set for Tuesday January 20th with a window of 6pm - 8pm. I got a message from Dmitrii at 8:01pm saying he was having car troubles and could no longer make the appointment. A little shocked that he just learned of his car troubles a minute AFTER my appointment window but okay. We rescheduled for him to go out to the house the following day. The third appointment was set for Wednesday January 21st with a window from 6pm-8pm. He showed up within the window this time at 6:40pm however, he was unable to fix the issue. Dmitrii told my tenant the day he "diagnosed" the issue that it was either the actuator or the transmission (I had no idea about this because the invoice I received was for the actuator so naturally I assumed that's what needed to be repaired). So he left and I called in to see what was going on. I thought that the whole point of a diagnosis was to figure out what the issue was. I was told he may have gotten a faulty part and would like to go back out to the house to try and fix the issue. The fourth appointment was set for Thursday January 22nd with a window time of 4pm-6pm. I get a text from my tenant at 6:01pm that Dmitrii has not shown up yet again. At this point, Im extremely frustrated with this tech. Not only has he been late, not shown up to an appointment, misdiagnosed the issue, but he's wasted a lot of my tenants time as well as mine. He finally shows up at 7:23pm almost a whole hour and a half late, but again does not fix the issue. When he didn't show up on time this night, I was able to speak to the owner and before Dmitrii showed up he let me know that if the issue isn't fixed I will get a full refund so that was nice. Moral of the story, I ended up ordering a new washer and will never call A Appliance again. I feel like o failed my tenants by calling this company and leaving them without a washer for over a week now since we have to wait a couple of days for the new washer to arrive. I wouldn't have been so frustrated if the tech communicated better, or at all. Every time he was late I had to call, no messages from him to give us a heads up. My suggestion is if you want something done in a timely manner, go elsewhere.

I had GE dryer go on the fritz. They came out as scheduled and did a great job fixing the dryer…read more They provided helpful tips to keep our dryer working longer and didn't try and gouge us on replacement parts. They were very professional, I'd highly recommend them.

This business might be a scam. They have come out to fix our refrigerator twice - and no complaints…read morethere. But - the same problem persisted weeks after the second fix. I tried calling - left a message. Again, left a message. Left another. Then my wife. Then me again. No call back. So - I was frustrated and scheduled an appointment. I didn't get any confirmation, so I called again and got the answering machine. I called back from a 503 number and low and behold, I finally talk to someone. They said that I have an appointment (tomorrow at 1PM). I saw something like - 'I must have missed the confirmation message' but there was none. The next day transpires and it is a no-call no-show. It is the absolute worst customer service I have ever had. I left a final message saying it seems like you are screening your calls and not responding to me for what I can only think is you don't want to have to fix the repair you made that did t work. Then my wife started calling again and again... got someone that said they would 'transfer her to accounting' -- HAHA! There is no 'accounting department' - what a scam. I just can't believe you were just so bad at every aspect and interaction. All the calls, the messages unreturned, no confirmation for the visit, the no-call no-show, how easy it was to get a hold of you from a different 503 number, and then the lie about the accounting department. How are you even in business?

Called Appliance Express/Jim -- stressed out because my upright freezer -- crammed full of food was…read morenot working. Jim came to our house within an hour!!! Wow! Our freezer was ice bound and needed a serious professional to address the affected parts. We realize that this might not be the fix but it will buy us time to see if we need to purchase a new freezer. Very happy!

Jim is a rare find in todays world. He came to my home within the time window we agreed upon. He…read morevery quickly was able to diagnose the issue causing my refrigerator to leak. He had the necessary parts in his truck to fix the issue and he did it all in one visit. The cost was very reasonable and he even took the time to give me a few tips on care and maintenance AND leveled out my fridge so the doors would close better! I highly recommend his services!!! Jim, you are the very BEST!!! Thank you for all your help!

Five stars for the persistence of Chris in fixing our Sub-Zero ice maker problem. He never gave up…read morefixing a complicated problem. We will definitely use this company again.

Good communication, quick arrival and ability to come back and fix the problem later that day.read more

I've had a bad experience with another appliance repair shop, so I took to yelp to find someone…read moreelse. Jeff picked up the phone right away, asked some simple questions that inspired me to open up my leaky washer and identify the parts that needed replacing. I called him back the next day, told him the parts that need replacing and he came over the following day with replacements. Unlike the other place where they replaced the parts and left (and it kept on leaking), Jeff went through a long post-service diagnostic to make sure the washer wasn't leaking after the parts were installed. It's not well advertised, but his service and parts are guaranteed for 1 year! He was more expensive than the other place but he replaced more parts and did more to ensure it was a good fix. I would gladly call on him again if there was another appliance problem in the house!

Jeff is so knowledgeable and honest. He has helped me out now three times over the past few years…read more Last October I was going to purchase a new dishwasher because I thought mine was failing because the dishes weren't getting clean. Jeff came out and for a fraction of the price of a new dishwasher did a deep clean and showed me how to maintain and keep it clean and running well. Problem solved. Today my dryer was acting up and I thought it was related to the cancel button. He solved the problem over the phone in a few minutes, no charge.

I had a fantastic experience with this group…read more Firstly, they were very, very thorough when they came over to take a look at my furnace to setup my heat pump and AC. They went through every single vent in the house, inspected every single nook and cranny to determine what would be needed, including the furnace itself. Secondly, they were very patient in revising their estimates several times after every unnecessary question that I asked them with requests for revisions. Thirdly, they came over exactly at the time specified, got to work right away, were very friendly, and didn't ask for anything. They spent a full day, working tirelessly, got the job done, tested it thoroughly, and left only after completing all checks. Their price was very competitive too. All in all a fantastic experience. Highly recommend this crew.

So quick to respond, good communication, and professional…read more My fridge stopped working one evening and Andrew was able to come out immediately the next day to look at it. It is $65 for them to come out and assess the issue, which is waived if you decide to go through with the repair. They are transparent with the quote and will wait for you to approve before work is done. He replaced a few compressor parts and had my fridge working and ready in a jiffy! Cost around $600 for parts and labor. All around great experience.

Edit: The business owner reached out to me and offered to correct the situation reported below…read more They said they will take the feedback below and implement changes as to informing the customers upfront about the credit card information requirement before taking address details. The technician showed up on time and fixed the issue. He also helped to check the fridge which was making noise while running as a complimentary service. Good to see that customers feedback is given importance and they make an effort to correct things. Happy in the end with the service. They have a policy that they require credit card information and they don't mention about it until you part with your address and phone number. And this credit card information is needed even before they schedule your appointment.

HOTWIRE FAILED TO ADDRESS A SERIOUS INSTALLATION CONCERN -- A DISCOUNT IS NOT A SOLUTION…read more I hired Hotwire to install a new heating system, but the unit has been short-cycling, and I was never provided the pre-installation energy calculation I specifically requested. I also researched the installer's credentials and could not find the appropriate certification/license for this type of installation. Instead of addressing these concerns, Hotwire offered a discount. I'm now having to consider hiring another HVAC company to review the work and determine whether the correct system was installed. If you use Hotwire, verify the installer's credentials and ask for the energy calculation and installation documentation before proceeding.