I was hesitant to see counseling, as I was dealing with depression I was hard for me to open up. A…read morefriend recommended me to call Stonebridge counseling, I called and had a nice Experience. Beginning with the person that answer my call, she was very professional, and was able to guide me to the right direction. After talking to the therapist, I felt such a great relief and peace within. I didn't feel judged and was able to speak freely. I highly recommend others to to seek counseling with Stonebridge.

I have never left a scathing review of any business online, but this experience was so unethical…read moreand unprofessional that I feel obligated to for the sake of others. Please do yourself a favor and do NOT try to get therapy through this place. I went through being subjected to a series of unprofessional and even unethical issues trying to get in with this place. The first person I spoke with to book an appointment, Dana, was highly unprofessional in the way she handled my intake. Here are the issues I had to deal with when trying to go through this office: 1) I made an appointment with Dana to see Kyla on a Tuesday at 6:30pm. Less than 2 hours before the appointment, I still had not received a link for the TeleHealth visit, and had not received ANY communication from Dana. I had to reach out to Dana via text at 4:40pm, less than 2 hours before the appointment, because they did not answer the phone due to being in a meeting. Dana was texting me while in a meeting and telling me that they no longer wanted me to see Kyla due to them not wanting to have to do "intake all over again" (quoting directly from the text I am looking at) if I were to eventually see Kyla in person rather than through TeleHealth. She stated that she put me down as a "Pending Insurance and Appointment Verification" appointment. That doesn't matter, I never received any notice before my appointment to let me know that the appointment would not work. The entire time I had been expecting an appointment with Kyla that evening at 6:30pm. At 4:56pm, about an hour and a half before my appointment with Kyla at 6:30pm, Dana informed me that she would like to get me in with another provider (Kaela). Again, this is all an hour and a half before my appointment after COMPLETE radio silence and zero indication that my appointment would need to be rescheduled. The appointment with Kaela would have been while I am working, so she stated that she would reach out to Kyla and that Kyla would reach out to me directly. 2) Kyla DID reach out to me directly via text...at 5:19pm...just over an hour before my appointment. She stated (again, quoting from the text): "I was not expecting you today, due to the short notice." This "short notice" was because Dana NEVER informed Kyla until an hour and a half before my appointment that I had created an appointment with Kyla. Kyla then stated that she would have to see me NEXT Tuesday AND that Dana had given me the incorrect weekly time and that the opening was at 5:30pm and not 6:30pm. 3) Then Kyla told me she would send me the paperwork that evening, and never did. I had to text her TWO DAYS later to let her know I never received the paperwork. I didn't get a call until the next day, letting me know that I did not get the forms yet because I had never been set up with a portal. Dana NEVER told me I needed to set up a portal. I don't know how Dana got this job, but she is unprofessional and unethical. I gave her the benefit of the doubt, but it just got worse (see below). 4) I called and told Dana that my insurance was Anthem Blue Cross PPO. She got my membership number and looked it up and saw that I had a deductible. I mentioned that mental health visits do NOT apply to the deductible for my plan, and would only pay the $45 co-pay per visit. She looked at it and said that I am right and even said "Wow, you're on it, that's rare"! She never told me that it was out-of-network. Later on, when I spoke to the intake person, Britney, who was going to set me up with a portal, Britney told me that they are NOT in-network with my insurance and that I would not have a co-pay of only $45, and would instead need to pay $115-130 for visits until I meet my out-of-network deductible. I told her what Dana had told me, and she put me on hold and spoke to Dana while I was on hold. 5) Dana LIED and claimed that she never told me that the co-pay would be $45. I can handle a lot of things, because mistakes DO happen. But blatantly lying is unacceptable. I am now looking into potentially filing a complaint with the BBB and/or relevant State authorities.

There are no good intentions with this "counseling" center. New Beginnings doesn't help initiate a…read more"New beginning" they keep you going in round about circles with what gets you there to begin with. Absolute bullshit. Money hungry thats all this is. Whatever fills the wallet

This is the worst fraudulent program I have ever seen. They will take your money they will give you…read morenothing in return your counselors are a joke who are rude and put themselves so far above you. They always say you owe them more money they will not give you a receipt for the money you have paid. They will not send you an invoice. If you are one minute late for an appointment they cancel you make you pay and then make your pay again before they will see you. But they can be 510 or even 15 minutes late and it's OK. It's a very one-way street with them the big double standard avoid them like the plague their counselors are the worst.

Picking out a therapist is really unique to each person. That being said, my experience with Anne…read moreis that she is an amazing therapist who helped me change my life. Without sounding too much like a cheesy back-of-the-book/infomercial testimonial, she really is great at what she does. She cares about her clients a lot. When I first saw Anne I was at a pretty low point and over the next several years I saw her, she helped me through each step. If you're looking for a listening ear, someone to challenge you to grow, & help get you through the rough times, she's definitely the one.

My husband and I have been seeing Russ, and we cannot say enough good things about our experience…read more He is truly exceptional at his craft. From the very first session, he created a safe, comfortable environment where we both felt genuinely heard and understood. What sets him apart is the balance he strikes between empathy and practical guidance. He doesn't just listen -- he gives us clear, effective tools we can use in our daily lives to strengthen our relationship. His insights have helped us communicate better, resolve conflicts in healthier ways, and reconnect on a deeper level. We always leave our sessions feeling supported, encouraged, and hopeful. Working with him has been one of the best decisions we've made for our marriage, and we are so grateful for his expertise and care.

Russ is an Authentic, Caring, Compassionate Human Being. I…read morehave had the pleasure of knowing Russ from years back. Although not always in touch through the years, I have found Russ to be EXACTLY who Russ is. Kind hearted when we were kids, kind hearted now. A Grownup version with kindness on steroids. No masks, is not puffed up and has only one Agenda; Kindness and Empathy in his heart to aid in your healing.

As a colleague who has referred clients to Dona I can say, without reservation, that she is a an…read moreexcellent therapist. Dona has an empathic, gentle, interactive style that allows her clients to develop a deep trust in her desire to understand and help them. She is extremely sensitive, caring and perceptive and very effective in helping her clients work through painful issues, particularly regarding pregnancy, infertility and post-partum depression. However, she is more than capable of helping adults with most emotional problems that they may encounter.

From the owner: I specialize in perinatal counseling. I work with couples and individuals who are struggling with…read moreany issues having to do with childbearing or child rearing. Issues may come up around infertility, miscarriage, elective termination, depression or anxiety prenatally or postpartum, parenting issues, or how to find the time and energy to nurture your relationship with all the demands of parenting.

Monty has been a major positive influence for the past few months. He is very supportive and…read moregenuine. I like meeting with him every week because the sessions laid back and productive. His coaching is a major factor for my success, and I highly recommend his services.

Monty has been a huge part of my life for the past year. He is a terrific listener, communicator,…read moreand has a knack for helping simplify things so they are easier for me to digest and tackle. I thank him after just about every session because he has truly been a life-changer for me. He has helped me break through trauma, coached me on improving behaviors, and has been there to listen just when I need someone to hear me. He's so welcoming, warm, and well-spoken. I am so happy that he accepted me as a client. He's amazing.

This place literally saved my life. I cannot understand all of the negative feedback it has…read morereceived. It seems to me that people don't fully comprehend how other programs (especially those in government-run facilities in states outside of California) really take away the agency of the patient. I felt like I was in the driver's seat regarding my care from the moment of my intake to the minute of my discharge. Personally, I received nothing but the highest ethic of care and respect. The number of comments complaining about the urine testing seem especially misplaced to me. Is it inconvenient? Of course, especially if you have never had an issue with substance abuse. However, my background includes working in medical offices, so please understand that the urine testing is for more than just the detection of drugs; it's also vital to detecting anomalies within your body that could be missed otherwise. That background in medical offices has also taught me to understand that mistakes happen, and even the best offices still need patients to advocate for themselves. That's the reality of living in the society that runs managed healthcare the way it does. That's not to excuse rude or invalidating providers (and, in my experience, psychiatrists tend to be particularly short on bedside manners) but I think that's a far more legitimate issue to hold against this place, even as I have never experienced it myself. Without a doubt, the office isn't perfect--but no office is. And when it comes to mental illness, which is particularly unique to every individual, it's virtually impossible to expect any program or facility to be the solution for every potential client. For me, it worked, and I will always be grateful for that.

I've been going to Therapeutic solutions for several years now. I've never had an issue with them…read moreuntil last week. I called to reschedule an appointment and was told the provider was 4 months out. Luckily they had a telehealth spot that day. I entered the video call and the provider joined. But I was unable to turn on microphone or video on my end but I could hear and see the provider. I messaged him through the chat that I was having trouble. After a moment he stated her still couldn't see me. I messaged aging wanting to know if we could talk over the phone instead. After a moment he hung up. I called the office stressed and upset but couldn't reach anyone so I left a message. That was on Friday. A week has passed and no one from the office has reached out. I understand the office is busy with chico growing and more clientele. I am not blaming the provider. But mental health isn't something you can wait 4 months for to get checked out, especially when something sudden comes up. There is enough anxiety and stress associated with the sudden issue and need to reschedule, but then the office doesn't even call you back.