I rarely leave negative reviews, but my wife and I had a deeply upsetting experience with this practice during a couples therapy appointment.
We scheduled the appointment during an extremely painful and vulnerable time in our marriage. We were not necessarily looking for someone to "fix" everything; we were looking for professional guidance, whether that meant helping us communicate more clearly, process difficult feelings, or even separate in a respectful and less harmful way.
Unfortunately, the experience felt unprofessional from the beginning. The scheduling process was confusing and disorganized, with mixed messages about the appointment time and paperwork requirements. Still, I went into the session hoping the actual counseling experience would be helpful.
It was not.
When we arrived, the therapist, Miranda McWilliams, greeted us with little warmth or effort to make us feel comfortable. The session moved immediately into procedural disclaimers and then into asking each of us what we wanted from therapy. When my wife and I began discussing our perspectives, there was some disagreement and back-and-forth, which I would think is fairly normal for a couple seeking therapy during a serious marital crisis.
Instead, about 20 minutes into the appointment, Miranda abruptly told us she could not work with us because we did not agree on parts of our relationship timeline and because she believed we had both already made up our minds. There was no meaningful attempt to slow the conversation down, help us communicate more effectively, offer guidance, provide referrals, or handle the situation with warmth and care. The session simply ended.
I understand that a therapist may sometimes determine that they are not the right fit for a couple. My issue is not only that she declined to work with us; it is how abruptly and coldly it was handled. Couples in crisis are often distressed, emotional, and struggling to agree on the facts. That is exactly why they seek professional help. Being dismissed 20 minutes into the first appointment, without support or useful next steps, left both of us feeling worse than when we arrived.
In my opinion, this was not just disappointing; it was harmful. At a moment when we needed professionalism, compassion, and steadiness, we experienced the opposite. I would strongly caution other couples, especially those dealing with serious marital distress, to think carefully before seeking services here. read more
