I was hesitant to see counseling, as I was dealing with depression I was hard for me to open up. A friend recommended me to call Stonebridge counseling, I called and had a nice Experience. Beginning with the person that answer my call, she was very professional, and was able to guide me to the right direction. After talking to the therapist, I felt such a great relief and peace within. I didn't feel judged and was able to speak freely. I highly recommend others to to seek counseling with Stonebridge. read more

I have never left a scathing review of any business online, but this experience was so unethical and unprofessional that I feel obligated to for the sake of others. Please do yourself a favor and do NOT try to get therapy through this place. I went through being subjected to a series of unprofessional and even unethical issues trying to get in with this place. The first person I spoke with to book an appointment, Dana, was highly unprofessional in the way she handled my intake. Here are the issues I had to deal with when trying to go through this office: 1) I made an appointment with Dana to see Kyla on a Tuesday at 6:30pm. Less than 2 hours before the appointment, I still had not received a link for the TeleHealth visit, and had not received ANY communication from Dana. I had to reach out to Dana via text at 4:40pm, less than 2 hours before the appointment, because they did not answer the phone due to being in a meeting. Dana was texting me while in a meeting and telling me that they no longer wanted me to see Kyla due to them not wanting to have to do "intake all over again" (quoting directly from the text I am looking at) if I were to eventually see Kyla in person rather than through TeleHealth. She stated that she put me down as a "Pending Insurance and Appointment Verification" appointment. That doesn't matter, I never received any notice before my appointment to let me know that the appointment would not work. The entire time I had been expecting an appointment with Kyla that evening at 6:30pm. At 4:56pm, about an hour and a half before my appointment with Kyla at 6:30pm, Dana informed me that she would like to get me in with another provider (Kaela). Again, this is all an hour and a half before my appointment after COMPLETE radio silence and zero indication that my appointment would need to be rescheduled. The appointment with Kaela would have been while I am working, so she stated that she would reach out to Kyla and that Kyla would reach out to me directly. 2) Kyla DID reach out to me directly via text...at 5:19pm...just over an hour before my appointment. She stated (again, quoting from the text): "I was not expecting you today, due to the short notice." This "short notice" was because Dana NEVER informed Kyla until an hour and a half before my appointment that I had created an appointment with Kyla. Kyla then stated that she would have to see me NEXT Tuesday AND that Dana had given me the incorrect weekly time and that the opening was at 5:30pm and not 6:30pm. 3) Then Kyla told me she would send me the paperwork that evening, and never did. I had to text her TWO DAYS later to let her know I never received the paperwork. I didn't get a call until the next day, letting me know that I did not get the forms yet because I had never been set up with a portal. Dana NEVER told me I needed to set up a portal. I don't know how Dana got this job, but she is unprofessional and unethical. I gave her the benefit of the doubt, but it just got worse (see below). 4) I called and told Dana that my insurance was Anthem Blue Cross PPO. She got my membership number and looked it up and saw that I had a deductible. I mentioned that mental health visits do NOT apply to the deductible for my plan, and would only pay the $45 co-pay per visit. She looked at it and said that I am right and even said "Wow, you're on it, that's rare"! She never told me that it was out-of-network. Later on, when I spoke to the intake person, Britney, who was going to set me up with a portal, Britney told me that they are NOT in-network with my insurance and that I would not have a co-pay of only $45, and would instead need to pay $115-130 for visits until I meet my out-of-network deductible. I told her what Dana had told me, and she put me on hold and spoke to Dana while I was on hold. 5) Dana LIED and claimed that she never told me that the co-pay would be $45. I can handle a lot of things, because mistakes DO happen. But blatantly lying is unacceptable. I am now looking into potentially filing a complaint with the BBB and/or relevant State authorities. read more

I was really disappointed with this therapy office - the staff was hard to reach, and scheduling was a mess. It just felt disorganized, and I didn't get the support I needed. read more

I have been lucky enough to work with Dana for a while now, and I can say her intellect, integrity, and friendly personality shine through every interaction. I highly recommend sessions at Stonebridge. read more

Grateful for a place that does it's business enquires and courtesy bills via your insurance to create EOBs vs saying saying Medicare Advantage plans --- soorreee - go away ( like inspire ) my insurance DOES PAY via Anthem but many 3rd party billing and small counseling practices say Medicare Associated even if you will pay up from with cash - illegally deny . I've had so many unnecessary rude encounters and rejection of my insurance for health and behavioral health in spite of the fact they are reimbursed I do pay copays and willing to Pay any of the above and beyond billed and post billed . They treat me as a client NOT as some non payee creating a bad rap if they include my Anthem advantage plan - plus my new counselor so far seems worthy and relatable- also doesn't non stop take notes like many clinicians are EXPECTED to do to fulfill coding and billing - required now - the clinician looks at me and listens to me and seems to be prepared to move forward our sessions -- so far THANK YOU Stonebridge- you are giving me hope. read more

Stonebridge made it easy to schedule and connect with a therapist. I was very nervous when I first started going to therapy but that changed quickly when I sat with my therapist, she was very understanding and makes me feel heard with no judgment EMDR has been such a great component of treatment at stonebridge. read more

I just want to start off by saying Stonebridge Counseling has been so great to me! I was matched with Kyla and from day one she was been nothing but amazing to me. I started therapy on a whim just hoping it could get me out of the negative state I was in and I did so much more than that. I am truly a believer in therapy! It' has truly changed my outlook on life and is helping me grow so much wiser everyday about who I am and how to navigate through life and all that entails good or bad. I owe a lot of that to Kyla she is just so understanding and even more relatable that is what truly has made this process 10x easier to stick. I could go on and on but all I can say is therapy works and Kyla is truly amazing! read more