I was charged a fee that I could only partially pay due to a missed telehealth appointment. As a…read moreresult the office refused to work with me unless I paid in full. Could not make an appointment and refused to refill my prescriptions. Was in a panic for a week worrying about withdrawal from a prescription they wouldn't fill. As a patient there for over 5 years thought I would be treated better. Very disappointed. Will seek health care elsewhere.

If you like being treated an incarcerated inmate this is your spot. People that work here don't say…read more"hello" when you check in. I'm not looking for a huge smile or a hug...but a "hello" would be ok. Doctors are a little stand offish. They were mad at me when I called them to tell them that they sent in the incorrect amount of medication to pharmacy. I'd look elsewhere.

My husband and I have been seeing Russ, and we cannot say enough good things about our experience…read more He is truly exceptional at his craft. From the very first session, he created a safe, comfortable environment where we both felt genuinely heard and understood. What sets him apart is the balance he strikes between empathy and practical guidance. He doesn't just listen -- he gives us clear, effective tools we can use in our daily lives to strengthen our relationship. His insights have helped us communicate better, resolve conflicts in healthier ways, and reconnect on a deeper level. We always leave our sessions feeling supported, encouraged, and hopeful. Working with him has been one of the best decisions we've made for our marriage, and we are so grateful for his expertise and care.

Russ is an Authentic, Caring, Compassionate Human Being. I…read morehave had the pleasure of knowing Russ from years back. Although not always in touch through the years, I have found Russ to be EXACTLY who Russ is. Kind hearted when we were kids, kind hearted now. A Grownup version with kindness on steroids. No masks, is not puffed up and has only one Agenda; Kindness and Empathy in his heart to aid in your healing.

I was hesitant to see counseling, as I was dealing with depression I was hard for me to open up. A…read morefriend recommended me to call Stonebridge counseling, I called and had a nice Experience. Beginning with the person that answer my call, she was very professional, and was able to guide me to the right direction. After talking to the therapist, I felt such a great relief and peace within. I didn't feel judged and was able to speak freely. I highly recommend others to to seek counseling with Stonebridge.

I have never left a scathing review of any business online, but this experience was so unethical…read moreand unprofessional that I feel obligated to for the sake of others. Please do yourself a favor and do NOT try to get therapy through this place. I went through being subjected to a series of unprofessional and even unethical issues trying to get in with this place. The first person I spoke with to book an appointment, Dana, was highly unprofessional in the way she handled my intake. Here are the issues I had to deal with when trying to go through this office: 1) I made an appointment with Dana to see Kyla on a Tuesday at 6:30pm. Less than 2 hours before the appointment, I still had not received a link for the TeleHealth visit, and had not received ANY communication from Dana. I had to reach out to Dana via text at 4:40pm, less than 2 hours before the appointment, because they did not answer the phone due to being in a meeting. Dana was texting me while in a meeting and telling me that they no longer wanted me to see Kyla due to them not wanting to have to do "intake all over again" (quoting directly from the text I am looking at) if I were to eventually see Kyla in person rather than through TeleHealth. She stated that she put me down as a "Pending Insurance and Appointment Verification" appointment. That doesn't matter, I never received any notice before my appointment to let me know that the appointment would not work. The entire time I had been expecting an appointment with Kyla that evening at 6:30pm. At 4:56pm, about an hour and a half before my appointment with Kyla at 6:30pm, Dana informed me that she would like to get me in with another provider (Kaela). Again, this is all an hour and a half before my appointment after COMPLETE radio silence and zero indication that my appointment would need to be rescheduled. The appointment with Kaela would have been while I am working, so she stated that she would reach out to Kyla and that Kyla would reach out to me directly. 2) Kyla DID reach out to me directly via text...at 5:19pm...just over an hour before my appointment. She stated (again, quoting from the text): "I was not expecting you today, due to the short notice." This "short notice" was because Dana NEVER informed Kyla until an hour and a half before my appointment that I had created an appointment with Kyla. Kyla then stated that she would have to see me NEXT Tuesday AND that Dana had given me the incorrect weekly time and that the opening was at 5:30pm and not 6:30pm. 3) Then Kyla told me she would send me the paperwork that evening, and never did. I had to text her TWO DAYS later to let her know I never received the paperwork. I didn't get a call until the next day, letting me know that I did not get the forms yet because I had never been set up with a portal. Dana NEVER told me I needed to set up a portal. I don't know how Dana got this job, but she is unprofessional and unethical. I gave her the benefit of the doubt, but it just got worse (see below). 4) I called and told Dana that my insurance was Anthem Blue Cross PPO. She got my membership number and looked it up and saw that I had a deductible. I mentioned that mental health visits do NOT apply to the deductible for my plan, and would only pay the $45 co-pay per visit. She looked at it and said that I am right and even said "Wow, you're on it, that's rare"! She never told me that it was out-of-network. Later on, when I spoke to the intake person, Britney, who was going to set me up with a portal, Britney told me that they are NOT in-network with my insurance and that I would not have a co-pay of only $45, and would instead need to pay $115-130 for visits until I meet my out-of-network deductible. I told her what Dana had told me, and she put me on hold and spoke to Dana while I was on hold. 5) Dana LIED and claimed that she never told me that the co-pay would be $45. I can handle a lot of things, because mistakes DO happen. But blatantly lying is unacceptable. I am now looking into potentially filing a complaint with the BBB and/or relevant State authorities.

I think Patrick is mostly interested in leasing his space to other therapists. In the seven or…read moreeight sessions we spent with Patrick there was zero response from him. He recommended a commonly referenced text and even broke out one of the worksheets from the text. But Patrick never made our appointments on time; not once. His office is upstairs and is locked. So when Patrick sashays on in 20-minutes late, you've been waiting in his parking lot for those 20-plus minutes. Then he walks in with you and opens up the office. Eventually you sit down and start to talk, and you're outta there before the hour is up. Our last meeting, I had to focus our discussion which was at least moving the ball forward some. Catharsis, which was good -- but not through any effort on Patrick's part. Nonetheless, after 8 sessions, finally progress. You know what? After arriving in his signature-late fashion for that session, at the end of the session he had left the building (locked up, the whole kit-and-kaboodle) before I could even get in my car in the parking lot. No notes to quickly scribble, nothing. He was out of his office before I was, and on such a cathartic appointment; that was reasonably odd. Finally, taking the hint we arrived 15 minutes late for our unplanned-final session. No Patrick. We contact him and he gave us the ol' "traffic by the airport" thing. This community doesn't have traffic problems like that. And wouldn't you know it, we didn't. We fired him on the spot. For a therapist, this is astounding. We'll be filing a complaint. I'm a little worried about billing seeing from other commenters. If it comes to that, we'll defend our insurance company from his billings. Evidently he is only interested in leasing his office space (that he will tell you he owns) to other therapists.

Stay away from this therapist. In spite of the actual therapy services being ok, his insurance…read morebilling is a disaster and has created months of work and drama for us. Started seeing him based on his status as an in-network provider with our insurance. After months of seeing him, he finally decided to bill my insurance but had become out-of-network in the meantime (which he failed to tell us). Attempting to resolve this issue with him initially, failed due to this complete lack of understanding of the actual issue or listening. After contacting the insurance, I quickly had a better understanding of what was going on than he did. It appears that he is either trying to bill insurance himself and doesn't understand anything - or he has the worst billing service that fails to keep him in the loop on things. We are now in the process of resolving this with the help of the insurance and the DMHC. Save yourself a lot of money and work and find another therapist!

As a colleague who has referred clients to Dona I can say, without reservation, that she is a an…read moreexcellent therapist. Dona has an empathic, gentle, interactive style that allows her clients to develop a deep trust in her desire to understand and help them. She is extremely sensitive, caring and perceptive and very effective in helping her clients work through painful issues, particularly regarding pregnancy, infertility and post-partum depression. However, she is more than capable of helping adults with most emotional problems that they may encounter.

From the owner: I specialize in perinatal counseling. I work with couples and individuals who are struggling with…read moreany issues having to do with childbearing or child rearing. Issues may come up around infertility, miscarriage, elective termination, depression or anxiety prenatally or postpartum, parenting issues, or how to find the time and energy to nurture your relationship with all the demands of parenting.

She is wonderfully helpful in processing the grief of the child I lost to still birth. She is…read morefriendly, approachable, and helpful. She makes you feel comfortable and safe to share your feelings. She is worth visiting to help you through your stressful times.

Stacy at Butte County behavioral health called me back after she gave me the wrong number and…read moreleft in a meeting when my daughter was in crisis and calls me back and yells at me

I don't want this to be too long of a rant, I'll try and keep it short so won't say everything. I…read morecame here for help and was treated HORRIBLY! The woman "helping me" was very cold, rude and even kept rolling her eyes at me. I told her about a suicidal thought (don't worry I'm okay and not looking to end my life) she proceeded to just look away type what I said and left it alone. No empathy or anything. She didn't even know about my disorder and had to look it up online and I'm sorry that seems wrong. This is her job. I was there for over three hours for her to tell me she can't help me. I don't understand why it's so hard for people to get help especially when they are seeking it. There's more to this but seriously I'd look for a private practice for help. Not Butte behavior health!