LI had them install a new radio in my RV two years ago. On our trip back home the radio fell out of…read morethe dash. I called and made an appointment to have it looked at. 9 am appointment and told it would take about half an hour. Called to check on it at noon and was told they just finished it. Went in and talked with the tech and he told me it wasn't installed by them because the connections were not what they have used for many years. I told him they installed and he with an attitude he said they could look it up. I assume he was the owner that looked it up an said that in fact that they did install it. I believe it was poor workmanship in the installation and was not happy with everyones attitude so just left $100.00 lighter and would not recommend. L

I had to leave a five star review because these guys are always super friendly and helpful to me…read more Also there's a review here making up a story about how there isn't a waiting area which is absolutely false. I myself have sat in their waiting area before, I hate people who lie for reviews! Ignore the lying reviews and just go check them out :)

I asked him to check my speakers and look at a sin attachment and he charged me $160 to plug in two…read morespeakers and fix a $30 part. make sure you get a quote first or he will overcharge you

Erik replaced two sets of speakers in our Jeep. He was very helpful and quick to fit us in to his…read moreschedule. He gave us options on different speakers and gave us some suggestions too. He was very knowledgeable and helpful , did a demo of the new speakers and explained how the equalizer works on the system and how it affects the speaker. The value was excellent and I would highly recommend him.

I made an appointment to get something that was confirmed to still be under warranty fixed. There…read morewas no indication that I would have to ultimately pay to have everything replaced until I came in for the appointment. Since I wasn't prepared, I said I don't think I'd be able to get it done today and I started to say that I was going to take a minute to try and figure out if I could afford to spend the money today or if I'd have to wait when Jeff cut me off and said if he doesn't do it today he won't touch it at all because he now has to pay someone to stand around and do nothing for 3 hours, implying that I'm not welcome back there at all. That's fine, you can be sure that I will never even considering going back for anything. I made it clear when I made the appointment that I was told it was covered by a lifetime warranty. He didn't even attempt to let me know that it wasn't going to be covered until I was there for the appointment. I record all of my calls and I listened to it to confirm this. Had he been clear about this, I wouldn't have scheduled an appointment unprepared, As a consumer, when you're told something has a lifetime warranty, you expect to be able to get it fixed when the item stops working. In my experience, I've had to pay to ship whatever the item is back to the manufacturer, but everything else is free, under the warranty. Maybe this doesn't occur to someone in the industry, but you can't assume everyone knows everything you do about your industry. If I did, I wouldn't have to bring it to you to fix it in the first place. Not knowing something would cost nearly as much as buying it new did to fix it isn't on me when you never said anything about it costing anything. It's not fair to blacklist a customer for that. I understand that a cancellation costs him money and the whole principal of that, but don't you think you should have told me that when I set the appointment? I would have ended up coming back and paying you for it at a later time, but since you made it clear you don't want my money, I won't bring any of my cars in for anything else, ever, and I will be sure to let everyone know how you treat your customers. I initially typed this review right after I left Creative Sounds and wanted to wait until I wasn't so upset about this whole situation but I just got a call from Jeff that only made it worse. I of course told my husband about not being able to get this fixed and about how I was treated so he talked to Jeff which prompted Jeff to call me. He did say he was sorry several times but only that he upset me and then continued to tell me why I was wrong. He brushed off when I bought up that he should've told me about the cost up-front and it was clear that he was only calling to try and save face for the business' reputation and I'm even more angry about it all now than I was earlier. I want to be clear - I'm not upset that it's going to cost money to get this "warrantied" item fixed, I'm upset that I wasn't advised of this until I came in for my appointment. Even just that wasn't that bad until I was told, "The thing is, I blocked out 3 hours for you today so I'm not going to touch it after this." The fact that, even after speaking with both me and my husband, Jeff doesn't understand that kind of thing isn't okay is ridiculous. I'm all about supporting small businesses, but not ones that are rude to customers. "I'm sorry I upset you" isn't okay. I'm sorry I omitted important information and since that's my fault, you can come back another time would have been the right thing to say. You've lost these potential customers.

It's hard to believe that these folks still exist but they do. They had what Home Depot and the…read moreSuper Walmart down the street did not have.

This place tries to RIP YOU OFF. I previously worked IT…read morebefore, and I went to go buy a computer and test my current computers display. The guy working there tried to get me to pay 60 dollars in "diagnostic" fees for ME to plug my pc into one of their monitors for ME to check it out. That should NEVER have a price attached to it, especially not at that scam of a price. Not to mention the computer I was trying to buy was twice as overpriced as it should have been. After refusing any further service he started being unreasonably rude to me and my dad. I then walked out of the store. Save yourself from these scammy people and go get your devices repaired or bought at a real tech store, not some guy trying to scam a customer with a 60 dollar Nothing fee.

I love having the support of the professionals in this store. I've gone three times, and they are…read morehelpful, friendly, and thorough. I've worked with the receptionist, the owner, and the technicians, and they all were great. I highly recommend visiting them if you have an issue with your computer. I noticed they also work with PC's. They also sell used chargers as well as refurbished and brand new computers along with external drives. I'm telling all of my friends about this resource!