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    Main Street Pharmacy

    3.8 (5 reviews)
    Closed 9:00 am - 6:00 pm

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    CVS Pharmacy

    CVS Pharmacy

    2.0(14 reviews)
    61.6 miCarytown
    $$

    I have never been treated so badly by a pharmacy ever!…read more I was diagnosed with shingles and went to the CVS pharmacy in Carytown (Elwood and Nansemond) to pick up my prescription. I signed in at the computer and it told me it wasn't ready. I clicked I would wait at the store for it to be ready. I waited about 15 minutes and they called my name over the loudspeaker. I went up and stood in line. A pharmacy technician (maybe it was the pharmacist, I really am not sure) looked at me and told me to check in. I told her I already had and they called my name. She then proceeded to berate me and yell at me that I had to check in again because the screen erased my information. I was so confused. I began to cry. I went over and re-checked in. There were two other customers being waited on. I turned my back to wipe the tears from my eyes and the same person, Melissa is her name, yelled at me, "Well are you ready". I turned around still crying and thought to myself, why is she waiting on me. I got my medicine and told her to have a nice day. She rudely told me the same. At that point I was walking away and told her I used to work for CVS and was going to give her a bad review. Melissa screamed at me across the entire store, "I don't care." This is not how you treat people whether they are sick or not. I am a kind person. I wasn't rude or deserving of such cruelty. I reported all this to their corporate offices. They promised they would "escalate" my complaint... We shall see. I will let you all know. In the meantime, if you go to the Carytown CVS pharmacy, avoid Melissa. If I ever go back and see her, it will be the last time I give my business to CVS.

    I had an extremely disturbing experience at this pharmacy, particularly with the pharmacist. If…read moreyou've had a similar experience, I strongly encourage you to report it. What I encountered was not just frustrating, it was alarming, and based on conversations I've had, I am not the only one. If you're part of the Richmond community, I would seriously consider going elsewhere, whether to a private pharmacy or a Walgreens location, where patients are treated with basic respect and professionalism. In contrast, I was repeatedly harassed during my visits here. As someone with a disability, I am especially disturbed by the complete lack of awareness and compassion demonstrated. This goes far beyond inconvenience or customer service, this is about safety and ethics. A pharmacist holds a position of trust, and behavior such as yelling, denying medication without clear explanation, and consistent aggression is unacceptable. What is most concerning is that this individual openly stated they do not care about being kind. That is not just unprofessional, it raises serious concerns about patient care and oversight. Any company responsible for dispensing medication should ensure their staff meet not only technical standards, but basic human ones as well. If you feel something isn't right, trust your instincts and speak up. The CVS Health Ethics Line is available 24/7 at 877-287-2040.

    Main Street Pharmacy - drugstores - Updated August 2026

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