I would much rather visit a local pharmacy than a chain, so when I heard my prescription would be discounted by nearly 90% using a GoodRX coupon, I was happy I could go local and get a bargain to boot. Although I have lived here 20 years, this was my first visit to Main Street Pharmacy.
Turned out they did not accept the coupon, despite the pharmacy being listed on GoodRX's website as being a member organization. The customer service person was polite as she told me the policy. I did not insist but did seek clarification. She had me fill out paperwork, continuing to be polite and helpful. I asked how much the prescription was (because they did not honor the coupon, I had no idea of their pricing and needed to know before paying to be able to compare with the other pharmacies in town), and said they might want to inform GoodRX that they were not participating in the coupon program. The owner then piped up from the prescription prep area and very snarkily told me she wouldn't walk into 7-11 with a coupon she printed online and demand a slurpee. I was shocked at the rudeness. I guess she was frustrated because she went on to say she had contacted GoodRX many times and they won't change their website.
The price was competitive, however, and I was glad to receive my prescription in a timely manner.
Later, I noticed a discrepancy in the medication I had previously (this was like a refill) and what I received. This was NOT an error on MainStreet's part. I called the pharmacy to ask a question and again, the owner had an attitude and was very impatient with my questions. She was able, however, to help me understand the issue.
All in all, I was grateful for the pricing, speed of fulfillment, and courtesy of the customer service person. The insulting unpleasantness of the owner was enough to make me not return, which I suspect will be just fine with her. read more