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CVS Pharmacy

4.0 (3 reviews)
Closed • 9:00 am - 9:00 pm
Updated 2 weeks ago

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1 year ago

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Ask the Community - CVS Pharmacy

CVS Pharmacy

CVS Pharmacy

(13 reviews)

$$

Carytown

Not the best CVS but also not the worst. Though it appears I might be alone in the latter part of…read morethat opinion based on the reviews here. Yikes. I've primarily used this CVS for my prescriptions for the better part of the last year. They don't have a drive through lane and there's almost always a wait at the pharmacy, but the associates are generally friendly and try to stay organized. I am surprised they're staying open with the Publix purchase. Most other local businesses have already relocated to new locations, but -- from what I read last -- this CVS is immune. I'll continue to visit for as long as it's convenient.

I had an extremely disturbing experience at this pharmacy, particularly with the pharmacist. If…read moreyou've had a similar experience, I strongly encourage you to report it. What I encountered was not just frustrating, it was alarming, and based on conversations I've had, I am not the only one. If you're part of the Richmond community, I would seriously consider going elsewhere, whether to a private pharmacy or a Walgreens location, where patients are treated with basic respect and professionalism. In contrast, I was repeatedly harassed during my visits here. As someone with a disability, I am especially disturbed by the complete lack of awareness and compassion demonstrated. This goes far beyond inconvenience or customer service, this is about safety and ethics. A pharmacist holds a position of trust, and behavior such as yelling, denying medication without clear explanation, and consistent aggression is unacceptable. What is most concerning is that this individual openly stated they do not care about being kind. That is not just unprofessional, it raises serious concerns about patient care and oversight. Any company responsible for dispensing medication should ensure their staff meet not only technical standards, but basic human ones as well. If you feel something isn't right, trust your instincts and speak up. The CVS Health Ethics Line is available 24/7 at 877-287-2040.

CVS Pharmacy - drugstores - Updated May 2026

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