A letter I sent to corporate and Elvin Bruce at kilmarnock store. Cannot attach picture to this…read morereview I would like to share an experience I had today involving the Ace Hardware store in Warsaw, Virginia, and management at the Kilmarnock, VA location. Earlier today, I purchased a gallon of Benjamin Moore paint from the Warsaw store. When I arrived home and began to get out of my Jeep, I lifted the paint by the handle and the handle unexpectedly failed. The can fell onto the driver's side floorboard and burst open. Paint spilled across my carpet and kick panel, and while rushing to clean it up, I unknowingly transferred paint onto the seat and door panel as well. I immediately grabbed water and a shop vac and spent several hours cleaning the interior of my vehicle. While cleaning the mess, I called the Warsaw store to explain what had happened. I was told I would receive a call back, but after waiting, I decided to drive to the store and speak with the manager in person. When I arrived, I spoke with the manager on duty. I was extremely surprised to be told that the store manager at the Kilmarnock location, Elvin Bruce, had stated they would not replace the gallon of paint because the store is not responsible once merchandise leaves the premises. I asked for his phone number so I could speak with him directly while I was there, but I was told the only way to reach him was by email. I did not accept that response and asked to speak with another manager. I then spoke with Debra at the Kilmarnock store, explained the situation, and she immediately said they would replace the gallon of paint, which they ultimately did. She Authorized the Warsaw Store to give me another gallon Here is the issue: I did not ask for reimbursement for the mess in my vehicle. I did not ask for compensation for my time spent cleaning it up. I simply asked for the gallon of paint to be replaced due to a handle failure transporting it from Jeep to My house. The paint never left my vehicle, and this incident had nothing to do with how the paint was mixed or the lid secured. The handle failed -- that is what caused the problem. For a store manager to refuse responsibility and hide behind email rather than speak directly with a customer is, in my opinion, a very poor way of conducting business. When the Warsaw store opened a few years ago, our community was excited to have a local hardware store, as we are a considerable distance from larger retailers. I have supported this store since it opened. However, based on this experience -- specifically the response from management -- I will no longer be shopping there and will be sharing my experience with others in the neighborhood. This is sad because I liked that store, the people were always good to us, even today Warsaw wanted to help but was told NOT to by Elvin Bruce from the Kilmarnock Store. I cannot continue to shop at that store knowing that when something happens someone from another store an hour away makes the decision then hides behind his computer I will attempt to attach photos documenting the damage. This situation could have been handled professionally from the start. Instead, it became an unnecessary example of poor management and customer service. After reading your reply back to me I must say this, first of all you make it sound as though out of courtesy you gave me a gallon back! That's not how it was. The store was very adamant based on Elvin Bruces decision to NOT REFUND the gallon until I demanded to speak to someone before leaving the Warsaw Store. How can you evaluate things hiding behind a computer? A real manager/Owner would have spoken to the individual on the phone as they were at one of the stores. What you are telling myself and others that read this is..... when you purchase from any of HornAce stores you are saying buyer beware!!! purchase an electrical device and it doesn't work.... purchase a bolt and the threads are cut wrong......purchase something that you have to assemble and its missing pieces....etc. " Once you leave the premises it's the buyers problem". No thank you. Home Depot, Lowes, heck even McDonalds would treat their customers better then ACE did . I have no reason to call you to speak about this problem, yea you make it look like you like you're helping out but you failed, you dropped the ball and you just need to say. We are sorry we messed up and should have done a better job of taking care of our customers. BOTTOM LINE. Read the reply to me on their store page kilmarnock Va Sincerely, Glenn Beasley

Service has declined over the past year. Employees opt to talk amongst themselves rather than…read moreprovide customer service. Does a Cassie actually work for Ace? No response to emails. I was supporting this hardware store as a local merchant, but I will be opting for others in the region. It is sad that a local business has lost their way.

What a gem of a place that I didn't know existed until today!…read moreThis little "gas station" has the cutest little gourmet/gift shop attached. Wine, beer, unique gourmet treats, specialty meats, gifts,... another amazingly unique little shop in our area! ....and they have gourmet dog items, too! The sweet owners (....and their dog!) greeted me when I walked in, offered samples of some of their items, and could go into detail on any product I asked about. The prices aren't inexpensive, but neither are the products. I will gladly pay a premium for a premium product, and to have access to some of these specialty, hard-to-find products in such a little town is absolutely spectacular! If you're in the area, please stop by this great little shop...and it is open on SUNDAY!!!

Amazing! I didn't take any photos but we bought so many things. We bought many kinds of beer, all…read morekinds of siete chips, and many more snacks. They also have cute earrings and local salsas and dips. I can't wait to come back here! It's a gas station market so you wouldn't expect it to be anything fancy, but omg it's awesome.

A great boutique with super friendly employees. They are personable, helpful, and just simply nice…read more A lovely clothing selection up front with a 50% off Sale room in the back and a consignment section.

Boutique was adorable! But one of the older ladies that was vacuuming that's also in these videos…read morewith brown hair was extremely rude to my mother, myself and my daughter who is 3 and had a $30 bracelet in her hand.. the worker said she was pulling the bracelet and wanted to make sure we would be buying it. The way she spoke to us was so belittling. Totally understand you don't want anyone to break your jewelry, and if she did, we would have purchased it. Walked out immediately. I feel sorry for the woman who spoke that way. Happier people make the world a better place and she clearly isn't. Sweet girl at counter was lovely tho. Took our business next door. Super disappointed

I've ordered all my prescriptions there for the last year and a half since I moved here. Sometimes…read morethey fill them slow, especially during bad weather, but I guess that's not their fault. Overall they're very friendly and the pharmacist will answer any questions you have I've gotten all my vaccinations there. It's very convenient. If my prescriptions got filled a little faster, I would've given five stars sometimes I run out almost before I get the refill.

Made me download an appt to get the advertised sale price and it didn't work. Manager say she could…read moregive me a phone number to call. They should honor the prices they post. I use to love Walgreens but they make me feel like a sucker to pay more than what they are advertising. Just go to Walmart.

Our quaint little West Point Town local hardware store no longer fits the bill. New management with…read morea drill sergeant attitude. NO RETURNS! If you buy something and have to open the package to use it and once opened you realize it will not work for what you needed. TO BAD IT CANT BE RETURNED. Oh I know what you're saying I have always been able to return open items at our hometown Ace Hardware. Not anymore Sonja is in charge and you're not getting any sympathy and not even a friendly hello or smile (unless your one of her Ace followers which she claims she has) She friends with the owner as well so a formal complaint will get you nowhere.

Always friendly and helpful staff. Wendy, general manager cares about her customers. My go to…read morehardware store, way more helpful than big box!

The staff at this pharmacy are very efficient. My doctor sends the prescription to them and usually…read moreit is ready before I can get there. Staff are helpful and friendly.

This pharmacy pretty much sucks. In have been getting the runaround on them for a prescription for…read morealmost THREE weeks, and they STILL don't have it. I have made numerous calls, visits, to get my med, always given a slightly different story. I finally called this morning and asked them to transfer the script, and was told it'd be done immediately. Got on the CVS app this evening, and noticed the script was PUT ON HOLD, NOT transferred. so, I called the pharmacy. FINALLY got someone to transfer it to another CVS, but was told I was triggering the employee. WHAT does she think CVS is doing to me by basically just not filling my script??? An added insult is the pharmacy refused to call other CVS's to see if they could get the med from another store, they told me to do it myself. WTH? SO done with this store (this has happened in the past with other prescriptions, particularly for my dog's cancer meds.) They obviously do not care about the customer! i would have given this NO stars, except the whiny person I spoke to tonight FINALLY transferred my script as asked. If you need a med (especially if it is a not widely available med), do NOT use this location, you are better off driving an hour to a reputable pharmacy.

If I could put a half a f****** half a f****** half a star that's what I would do. I was completely…read moreembarrassed and 110%ly mistreated by there so-called cash register lady cashier my ass no f****** way I would ever return back to this place. I'm talking my tap to pay messed up which was her computer really not even my fault. You know how all that goes guys well she got mad because it was a regular thing she said and I simply told her it was their computers. It was not my my you know issue you know like my pin was changed last night so on so forth she proceeded to call me a dumb b**** and told me that I needed to get out of the f****** store wouldn't let me get my pizza for my 4-year-old son who was dying and hunger and or get the gas that I needed to get to get home and the closest store was over freaking 4 or 5 mi away. It's Pop Brand store that is completely and orderly not worth the time of day and should be shut the hell down mainly because of Sandra

Great mom and pop LOCAL store, friendly and down to earth.read more

One of the best places in the Reedville area for anything house related stuff. This is pretty close…read moreto our vacation house in Reedville. We often find anything we need for the house project here. We recently stopped here to buy a special type of battery needed to operate a smoke alarm. Although the battery was expensive, but we easily found it here. The staff is great as well with great service. If you are struggling to find something, you can request one of the staff members to help you out. Highly recommend it.

They told me that they were more expensive than Lowes because they had better lumber. They also I…read morehad to accept what they gave me, even if it was not usable. The pictures are a 2x10x10 and I told could not use lumber like that, and he said policy is that the customer takes what they give them. I said get a manager and the manager said that it was company policy. I said that I wouldn't take rotten produce from grocery store just because that's what they gave me, and he said he could what I saying but he still couldn't let me pick better 2x10s. I told to take all of it off my truck and I would get a refund and go Lowes where I can pick out better material