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Main Street Deli

4.3 (9 reviews)
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Cold Stone Creamery

Cold Stone Creamery

2.9
(30 reviews)
4.1 mi
$

Served ice cream that had a slimy texture on top. I thought she would clear it off but she just…read morescooped it up and put it in my cup. It was dark chocolate, usually my favorite. Overall, server didn't seem to be interested just going through the motions.

I'M NOT SURPRISED TO SEE SO MANY BAD REVIEWS ABOUT THIS SHOP. Today was by far the WORST experience…read moreI've ever had at this shop. There was only one person working, so we waited several minutes just for 3 cups of ice cream. My husband politely asked for a refund for my ice cream because the Cheesecake flavor had absolutely NO taste--ZERO flavor--it was clearly wrong. Instead of fixing the issue, the worker just told us to pick another flavor. After waiting again, she unbelievably asked me to pay for it again. I refused. She insisted that the flavor she gave me was Cheesecake, but I stated very clearly that I KNOW 100% what Cheesecake ice cream is supposed to taste like--I buy it every week, and it's the only flavor I like. This was definitely NOT it. To make matters even worse, she refused to refund me AND refused to give me a proper replacement. That is completely unacceptable. What kind of customer service is this? We paid for 3 ice creams, I left the one merely untouched, and yet she still wouldn't make it right. This is not just bad service--it's unprofessional, disrespectful, and shows they don't care about their customers at all. I've been to several Cold Stone Creamery shops and NEVER, not once, had an issue like this. How can you treat a family this way when all we wanted was to enjoy a simple treat and a happy moment together? What a complete disgrace. I will never return to this location, and I strongly warn others to think twice before wasting their money here--or at the very least, TASTE THE FLAVOR before you buy it.

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Cold Stone Creamery
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Main Street Deli - delis - Updated July 2026

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