Disappointing Food, Abysmal Service -- We Won't Be Back
Our dining experience at Main Sail Kitchen was a frustrating combination of mediocre food, inattentive service, and an astonishing lack of customer care.
We specifically chose this restaurant for the Frutti di Mare, only to be handed an outdated menu that didn't include the dish. Assuming it was no longer offered, we ordered our second choices. Imagine our surprise when we noticed the table next to us enjoying the very dish we had come for! When we questioned our waitress, she simply shrugged, displaying absolutely no interest in explaining the discrepancy or offering a solution.
When another server delivered our meals, we asked whether we could exchange them for the Frutti di Mare. Thankfully, she graciously accommodated our request. Unfortunately, by the time our replacement entrées arrived, the other couple dining with us had already finished their meals.
The food did little to redeem the experience. Although our entrées arrived hot, the seafood was tough and overcooked. Our dining companions also reported that their calamari had been served cold. Overall, the food was average at best.
But the real disappointment was the service. Our waitress was virtually nonexistent throughout the evening. Getting our check took an unreasonable amount of time, and when we were finally ready to pay, we had to flag down a busboy and ask him to track her down.
Mistakes happen in restaurants, and we are generally understanding when they do. What separates a good dining experience from a bad one is how those mistakes are handled. Although the manager apologized for the outdated menu, our server was completely indifferent to us.
Average food can sometimes be forgiven. Abysmal service and a complete lack of hospitality cannot. We won't be returning. read more