DO NOT USE THIS COMPANY.
I hired MaidPro Calgary to do a move out clean on my empty 2 bedroom townhouse on February 6, 2023. Though their quote was higher than other companies I felt their 49 point checklist and extra fees would be worth the value as I wanted it to be spotless for my new tenants who would be taking possession a few weeks later. The cleaners were let in remotely as I had moved out of town and trusted their guarantee(s), so I paid the bill sight unseen per their request the following day. When I arrived back at my property on February 25 (2.5 weeks later) my townhouse was freezing cold, registering just two degrees despite the thermostat being set to 18. We quickly realized that all the water lines (taps, toilets etc) were completely frozen. To my shock the furnace switch (clearly marked FURNACE) in the laundry room had been switched from ON to OFF, which means the furnace had been off for several weeks. MaidPro's cleaners were the only people in the residence while it was vacant. It took over 72 hours for all the pipes to thaw, after which I incurred over $1600 in repairs to several appliances which were damaged as a result of the frozen pipes. The most unfortunate part of the story is MaidPro's complete and utter lack of accountability; I called the manager (Chris Kadri) on Feb 25 and left a message for her to call me as soon as she received the message, giving her details of the situation - she never called back. I made three separate attempts to connect with her that week (she never called me back), none of which were successful in discussing the facts of the situation. She then passed the case on to David who I believe is her manager. I've now left two voicemails for David over the course of the last week and have yet to hear back from him. I imagine that if I do hear back, they'll deny the cleaners turned the furnace switch off, however; if there hadn't been any heat on between January 13 (my last day in the residence) and February 6 (the day they cleaned), they would have called to report the temperature not being tolerable (I could not stand in the house without shoes and a winter jacket for longer than a few minutes without needing to stand near a space heater). Interestingly enough they did communicate to Chris during the day to request more time to clean (she called me to authorize a longer clean/higher cost as per their request she said). It seems logical to me that if no report had been made by them about the temperature being uncomfortable to work in, that the furnace wasn't turned off before they arrived. In addition to that, part of their 49 point checklist lists "fingerprints removed from all woodwork, door-frames and SWITCH PLATES", if they had completed the work per their guarantee, then that furnace switch would have been cleaned as it is a switch plate (similar to a light switch). I was very understanding when I initially noticed the problem, and appreciate that mistakes happen; when this issue was discovered and brought to MaidPro's attention, I would have been amenable to working out a solution with them. The total lack of respect and urgency from the management there has left me with no choice but to let people know that I would not trust them in my residence unsupervised. If any damage is done, they will do absolutely nothing to work to remedy the issue, or even offer any semblance of an apology. Zero accountability, zero communication. read more