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    Maidenform Outlet Store

    2.0 (4 reviews)

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    Victoria Secret Store 1180

    Victoria Secret Store 1180

    2.4(8 reviews)
    0.4 mi
    $$$

    Today, my wife and I visited this store--maybe for the last time. As a rule, this store is dirty…read moreand the displays out of order and unkempt. Today was no exception. My wife bought a bra yesterday and on the way home, the stitching came undone. Disappointing, but the warranty for VS is pretty good. She called the store and reached "Hunter." My wife explained what happened and asked if they had another bra like the one she just bought (same size, style & color), so she could exchange it. She repeated what she needed. Hunter said they did so my wife asked if she could set it aside and she'd pick it up the next day. No problem--only thing is, today, after we drove the 30 miles to exchange the bra--Hunter had saved the wrong size! And to make matters worse, they were out of my wife's size! I noticed while standing in the store today, looking at the dirty floors and listening to excuses, the employees displayed a general lack of professionalism. One looked like she just rolled out of bed, with wrinkled clothes and messy hair. The manager displayed a nice attitude and felt sorry that Hunter provided the wrong information, but was not helpful beyond that. She told us Hunter probably didn't do it on purpose, but didn't have a reply when we explained that we expected better customer service and attention to detail. I've been with my wife on other trips and she's been very disappointed with the poor fitting services. (One "fitter" said my wife is a B-cup--when she is a DDD!) I get the impression that whoever is running this store doesn't care, or doesn't understand what it means to provide knowledgeable service and keep the store in a clean and organized condition. In frustration, we called the VS at the Bellis Fair Mall and they said they had the bra my wife needed and they'd save it for her. We drove up to the store in Bellingham and WOW, what a difference! The store was clean, the employees well dressed and groomed, and very polite. There was ample selections available and generally, what I expect from VS. I know it's quite a bit farther to drive, but why would I want to spend my time in a dirty store, with messy displays, poor selection and even poorer customer service?

    It's very hard for me to shop at this location, when I'm coming from cities that have better VS…read morestores with a much better selection. This location only has a fraction of what most other locations have, but I guess you have to take what you can get. The staff is hit or miss. I'm used to walking into a VS and getting greeted within 1 minute, and being asked if they could start a room or if I would like a carrier only moments after picking up more than one thing. They usually ask if I want a carrier when they greet me. I'm VS die hard. I don't own any underwear or bra's that I haven't bought from there, and my VSCC says that I tend to spend over $1000 each year with them. It makes me very sad to say that I've walked out of this store on more than one occasion with nothing in tow, and it makes me even more sad to say that it's only 1/3 of the time because of the selection. I don't know if I keep running into the same girl, or if more than one of their employees suck this much, I'm not good with faces, so it could be the same chick, but there has been at least two occasions in which I have been so disgusted with the employee trying to "help" me that I've just walked out without a purchase.

    Maidenform Outlet Store - lingerie - Updated May 2026

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