Used Maid To Clean for move-out cleaning of 1000-ft condo in Old Town North. They charged $307.50 for 2.5 hr cleaning with 4-member crew. When I called to schedule, they estimated 2-3 hours (with a range in price) and this is right in the middle of that range. Overall, they did a pretty decent job. I am satisfied with the cleaning service provided. Everything looks very clean, and I have 2 pets, so it was quite dirty going in. Thanks! They didn't get 5 stars because: -They were 15 min late to the appointment. I drove 1hr to be there at 7am, so I was a little annoyed that they didn't tell me they'd be late and give me more of my morning back. -They left the exterior door standing open when they left. I had moved out so I didn't see this until the next day when I came back to drop off the key. So, back door wide open, A/C running, not good. When I told the manager about this in the follow-up phone call, she didn't seem to care. Apart from those aspects, I thought MTC did a good job. read more

Maid To Clean is a fine local establishment that has been cleaning my home for longer than I can remember. A team of friendly, competent and responsible women arrive every other Thursday and leave me with an immaculate space. The cost is fair and reasonable for the service and the standard the company maintains. When I was disabled from surgery the ladies arrived to clean and took care of me at the same time. I highly recommend this Maid To Clean. It will save your home and your marriage. read more

We have been MTC customers for over a decade and continue to provide our highest possible recommendation of the hard working teams at MTC. They do an amazing job. Extraordinarily thorough. Everything sparkles. And, we have never had any problems, issues, or concerns - nothing broken, nothing damaged, nothing wrong. I wish all businesses were as good as MTC! read more

This company is amazing. A member of our family recieved a devastating medical diagnosis and our home needed a deep cleaning. Maid To Clean was responsive in getting back to us and the cleaning we recieved was exemplary. I would recommend this company to anyone. They are terrific. read more

They are not cheap and do a superb job. They arrived three cleaning ladies for one hour and a half hour for my under 1000 sq ft apartment. They bring all supplies. It helps to know spanish. read more

I contracted with Maid to Clean about a year ago after being disappointed one too many times by my previous cleaning service. I was referred by satisfied friends who have since moved. The service and its staff are exemplary. The team is on time as promised in the appointment window. The team proceeds to clean and make my home sparkling. The team are lovely ladies who take my specific needs seriously and I cannot live without them, specifically Team 110. Maid to Clean is more effective than therapy and less expensive too. In the pandemic with my husband at home the cleaning team is saving my marriage. For not too much money I get a clean home, happy marriage and positive mental health. No one can afford to be without Team 110 and Maid to Clean. read more

Very rude customer service, didn't even mop the floors on the initial cleaning. Can't get them on the phone, and straight up lie to you when you do. Waste of time and money read more

Very easy to schedule. Reasonably priced, quick and efficient. Exactly what I needed current monthly deep clean.

The ladies from Maid To Clean are just wonderful! Very through, professional, and efficient. I just love having them clean my home. I highly recommend Maid To Clean! read more

first time using maid to clean and frankly somewhat disappointed. Their initial estimate was increased within about 25 minutes after arriving. they claimed that the kitchen needed an extra 30 minutes due to some greasy areas. i paid them for an additional 15 minutes and they said that was ok. My condo is very small, under 700 square feet and this was represented in the initial estimate. After returning to my house, i was not satisiied with some of the spots that they missed with the dusting. I don't believe that they acturally polished any of the furniture. The backsplash in the kitchen was not cleaned thorougly and and the stainless steel appliances weren't either. Part of one of my blinds had become dislocated and they didn't readjust it. Kitchen and bathroom floors were not that cleaned. I think the initial estimate should have sufficed and not been increased. 3 cleaners for 2 hours= 6 labor hours for a very small condo. Not worth it. Carl read more

They sent 3 staff to clean our apartment. They were terrific and went above and beyond the call of duty. Plus they brought their own supplies and vacuum. 100% recommended!! read more

We brought them in for a move-in clean and we're very happy! Easy to work with and schedule on the phone, 3-person crew showed up right on time with a heads up call before arrival, and worked extremely hard to get our new place sparkling. Highly recommend! read more

The 3 ladies who came to clean my apartment were so sweet and professional. After meeting them, I left my apartment to get out of their and when I returned, I was beyond impressed by the high level of care they took to clean everywhere. They were so thorough and paid attention to areas that I didn't even think were part of the service. My apartment was so clean and smelled so fresh that it felt like I was just moving in. I will definitely use Maid To Clean again! read more

I read the reviews of how professional this company is in the office and field workers. I just called them and that is not what I experienced. I was talking to Sandy about their services, we were discussing windows and how the works Don not open them to clean the tracks. And someone has to be here to open the windows for them. I stated that no one was going to be here. Her response was" Well then I don't think we are the company for you" said goodbye and hung up. That is not polite or professional. It would have been if she stayed on the phone to figure out a solution. I would have no problem being here if I was not moving out of state this Wednesday. I was getting the house cleaned because I am now going to rent it!! I tried to call beck to talk to Sandy, but she didn't answer the phone.. Sad that is how you treat a potential client!!!! read more

My experience with Maid to Clean has been wonderful. Marleny and her team show up each week and make our house sparkle. The whole team, (Group 11 - Enamorado, Mirna and Franci) is a delight. I not only look forward to how clean my home will be when they finish, but I enjoy their personalities. They are consistent, efficient, and hard working! I can't say enough about how pleased I am with the service I have received from Maid to Clean. read more

I recently moved to Alexandria and a friend referred Maid To Clean. I am very impressed with the quality of the work and the professionalism of the office staff and the women who clean my house. I appreciate the early start (they come at 7 AM) and the fact they bring numerous employees to make the cleaning time very efficient. I am very pleased and would highly recommend Maid To Clean read more

Everything was just right. I was able to get a clear estimate over the phone for a move-out cleaning of my 2 BR 2 Bath 1,200 sq. ft. apartment. I was put on the work schedule with a credit card, and the appointment was confirmed by email. MTC was to call prior to arriving between 12 PM and 3 PM. They called around 11:30 AM and showed up at 12 PM. Three women cleaned the fairly dirty apartment in about 2 hours and did an excellent job. I would use MTC again. read more

So sad! For several months they provided us with acceptable though not amazing service. The problem came when they broke our toilet. This necessitated an 8 pm visit from a plumber, including replacing the toilet ($500). When we called the service, they stated that they hadn't broken the toilet. When I pointed out that 1) when we left the house the toilet was working, 2) when we returned to the house, it was broken, and 3) they were the only people in the house during this period, the owner Cindi's response was "Well there's no proof WE broke it". And I did agree that someone could've broken in to break it but not steal anything.....IF WE LIVED IN CRAZYVILLE! Anyway, kind of sad as I hate cleaning but at least I can do it with no causalities. ** Update- Maid to Clean has chosen to respond to this. Ironic that they have the time to read this when they did not have time to accurately read the emails I sent to them. Please, for those who are literate out there, the portion of the toilet that was broken was where the toilet met the wall and not the bolts at the bottom of the toilet. The plumbers had previously been in to repair the inside of the toilet and actually assured us that someone had probably bumped the connection of the toilet to the way, let's say, while cleaning it. The owner (Cindi) argued with us repeatedly over email and then offered to show us how they clean toilets. It's pretty unlikely that I would invite some argumentative, unpleasant business owner into my home to have them try to prove me wrong. Especially one who failed to read my emails thoroughly and has the maturity to air out her concerns with a client online. That certainly shows the level of professionalism one might be dealing with at Maid to Clean better than I can describe it here. I suggest to all that reading her comment about our interactions will show you more about the poor attitude of the service than I could ever say. Cindi- I think Yelp is more a forum for people to rate businesses, not for businesses to respond. You had a chance to respond when I was a client. And considering what Scott G. has posted, it sounds like your time may be better applied elsewhere! read more

Unbelievably bad. I spoke with a cheerful rep who indicated that, for my 490 sq foot apt, my price range shouldnt be over $120 per biweekly cleaning and slightly higher for the initial cleaning. I was gone the week that they were to start. I returned the following week to an apartment that was not significantly cleaner, had dirty brown fingerprints all over it (including the paper towels and TP left on the rolls), with none of the stainless steel trash cans wiped down, most of the glass furniture uncleaned - and a bill of $250 that had already been charged to my card. They charge $25 an hour. So they say they spent 10 hours cleaning? All they could have done was mop about 20 square feet of floor (bathroom and kitchen are tiny), wipe down two very small counters, and vacuum two very small floors. All of which I left as clean as they were when I returned. In TEN hours? The note left said that they would call to explain the bill and my estimate for weekly cleaning "within a few days." I returned a week later and had yet to receive any call. When I called to complain, the same cheery representative (who could not explain how it could possibly have taken the crew 10 hours or why they did such a shoddy job) quickly offered to do the next scheduled cleaning for free and to have a supervisor come out to monitor the job. I was pretty hesitant to accept this offer after the terrible job they had done - my apartment was left worse than before as a result of the last job (particularly the dirty fingerprints left behind) - but I figured I'd give them another chance. Not to mention, I wanted to recoup some of the money they had overcharged me for the first job. They didn't show up. When I called to inquire why they hadn't, the same representative told me that they were scheduled for a week later on a different day. I do not recall having discussed this. In our prior call, I recall that all she had said was "your next regularly scheduled cleaning will be free." At this point, I was unwilling to give them another chance. I'd rather eat the money they overcharged me for the first job than to allow them back into my home. Funny how the 0/1 orangehead army resuscitated their rating right before they claimed their page and started advertising here (not to mention, created seemingly false negative reviews for competitors)......really enhances their reputation for honesty in my eyes. [UPDATE: Kudos to Yelp for removing the spam, despite the fact that this is a sponsor.] read more

I was glad to find a queer-owned local business that uses green products to provide housekeeping services. I've been a customer off and on for a few years, but I'm done with Maid To Clean. First off, their policy of not communicating directly with their cleaning people is infuriating, especially when I have tried several times to communicate THEIR way only to find that my requests get lost. Some of the small stuff is the most annoying, like how they'd always put my range back together wrong after cleaning it. Eventually, I started rearranging the rangetop "backwards" in hopes that they'd reverse it back to correct when they were done cleaning, but to no avail. I called to request more attention to these details but those requests never made it to the cleaning crew or were not understood by them. Secondly, I had asked at one point for them to only do the kitchen, bath and floors in hopes to save some money but this request didn't stick (or it did?) and my monthly bill continued to be the same. Third, they have a habit of gathering up things and stowing them in places they don't go. Sure, my place can get messy. Two adults, a dog and a small business run out of an apartment can create quite a lot of clutter. But their solution of gathering up all the things lying around on surfaces and putting them in paper bags or piles on a shelf in order to clean a surface was maddening. We were constantly losing important papers, even checks from clients, because we had known what pile it was in until the housekeepers came. Ladies, if the surface has a pile of mail on it, it's probably not dirty enough to warrant cleaning: just leave the pile there. After some successful austerity measures, we're ready to reinitiate housekeeping services. I thought about simply turning MTC back on but thought I'd check on here first. GLAD I DID! These one- and two-star ratings reminded me of my frustrations. I'll be signing up with someone else. read more

I used MTC for 4 years for my 1 BR/1.5 BA condo in DC. I was basically satisfied for most of that time, but the quality of their work deteriorated over time and recently we decided to part ways. Here's what I think a good cleaning service should do: clean my home spotlessly. Based on this criterion, MTC failed. Pros: - generally, they did a good job with cleaning (although sometimes I noticed dirt and stuff here and there). - they were reliable (although I didn't see them much since they arrived after I'd left home for work). Cons: - I had to remind them to do things they should have done automatically -- like clean the stainless steel refrigerator and "really" clean the wood floors. - they ruined a section of the colored grout in my shower after I told them they weren't getting it cleaned. - they caused a quarter-sized white spot on my bedroom carpeting. - they "lost" one my cutting boards behind my refrigerator. - they caused black marks on my walls around pictures when they cleaned them. - they man-handled my stuff and were not always gentle (which I observed during the one time I was in the apartment when they arrived). - any issue or problem that came up became a hassle to resolve. I never truly felt like that satisfied my concerns; so, usually I would just drop it. Yes, I should have pursued the issues further or fired them; so I take responsibility for allowing the dissatisfaction to continue unabated. They gave good "lip service" to the notion of customer service, but I concluded they they just wanted my money and would say anything to get me to shut up. I wanted to love MTC, but ultimately they let me down. I'm pretty sure you could do better than this cleaning service. UPDATE: After reading another review, I remembered another reason to delete this company from consideration: they left my condo door unlocked at least 2 times. It is incomprehensible to me that a licensed, bonded cleaning service could do that. read more

So I didn't have high hopes, but frankly we are putting our condo on the market and it needed to be cleaned before showing it and neither my wife nor I have the time to get this done. I walked into my apartment yesterday and it has never been this clean. Not a speck of dust. They even scrubbed the walls down. This was supposed to be a one time thing, but we have already ordered repeat services. read more

I have not used Maid to Clean to actually perform a cleaning (a move-out clean). At the time I was booking the appointment, I didn't realize my dear partner was scrubbing the place down himself. However, Maid to Clean was the most prompt company that got back to my emails/inquiries within a matter of hours or minutes. I had contacted another service, highly rated on Yelp (especially for customer service), but never received a response to my initial inquiry, I decided to email them again after 2 weeks, because of their high rating (I'll write more about that in the appropriate review). Within a few emails, Maid to Clean confirmed they could clean, gave me actual dates and times of service, included a price quote and answered my questions. I was actually looking forward to using them after all the grief I went through with the other company! This was very straight forward. When Maid to Clean starts to offer service in our new neighborhood, we won't even bother to look for another provider. I'll re-rate and create a new review after we start the service. read more

All I have to say is wow!! Do these people do a great job!! We needed a company to do a move-out clean for an apartment we were leaving - 3 bedroom, 3 bathroom, about 1200+ sq feet. We called Maid to Clean and scheduled with them. A little back story: When I moved into the apartment, the previous tenants left the place a mess. It was nasty dirty, dust everywhere, stains on the floors, counters, mold in the shower, nasty microwave, nasty stove... just... eww. I hired another cleaning company at the time to clean the place, and while they did a nice job, it was nothing in comparison to what Maid to Clean did for our move-out clean. We told Maid to Clean that our landlord was extremely picky and everything had to be spotless. They delivered ten-fold. I had never seen that place so clean in my entire life. If only I had known about Maid to Clean when I moved in! Here are some examples: (1) There was dust and dirt on the corners of the rug that try as I might, I couldn't remove. Yet somehow the ladies who came to clean our place got it out. (2) There was nasty burned on food to the gas burners on the stove that had been there since long before I moved in. I scrubbed and scrubbed and could never get it out myself. These ladies got almost all of it out. (3) There was some sort of sticky residue on the cabinets above the stove (probably from the previous tenants cooking and having it spray everywhere and not clean it), that even with goo-gone, I couldn't get out myself. And that's right, you guessed it, these ladies at Maid to Clean removed it. They scrubbed the walls and got out a bunch of scuff marks. They even removed the refrigerator and cleaned behind it. The hardwood floor was soon clean after they were done with it, that you could probably have eaten off of it. I can not say enough about how pleased I was with their work. And the best part of it is.... our landlord will be giving us our security deposit back, in full. She knew what kind of disaster we moved into, and was incredibly happy to see the place clean and well taken care of. I wish I could give this place 6 stars. read more

I've been a satisfied client of Maid to Clean for well over a decade. That should tell you something right there. Their customer service is excellent and timely. The cleaning service team is always prompt. And they do a great job. If you are looking for a company to provide housekeeping services, look no further than Maid to Clean. read more

Thank you Maid to Clean for being there when I need you. Once again when I needed help cleaning my house on short notice, you came through with amazing cleaning, great pricing, and friendly helpful customer service when I called you this morning. You remain on my speed dial for home and office cleaning! Thank you. read more

I've used many cleaning services during my 20+ years of living in the DC area and in all honesty, Maid To Clean is positively the best service I have ever experienced. Scheduling the appointment was a breeze online and the home office worked with me to get the appointment I preferred. The three ladies who came were very gracious and polite and really took their task to heart. I had no idea they would clean some of the areas they did and I was surprised for days finding things that had been cleaned. My appointment was for a one-time deep cleaning but I was so pleased I have decided to bring them in on a regular basis. I have no hesitation in recommending Maid To Clean for any cleaning services needed. read more

I used them before changing to my current (not that much better cleaning company) The BAD: 1. I have a visceral objection to their name when I see their cars driving about with women of color in them. Maid to clean, really? The joke isn't funny. The fact that they use an iconic figure in American culture as a logo reducing "Rose the Riveter" to a cleaning lady, is offensive to me. 2. They could be cheaper 3. I asked them to skip cleaning my dinning room as the kids had projects all over and they skipped it for several subsequent weeks, though the projects have been completed and moved away. The GOOD: 1. There is very little turnover, so you often see the same people which is a nice feature if you are worried about strangers coming into your house all the time. 2. They are not barred from using stepping stools so they actually get the tops of your furniture and appliances cleaned. 3. Someone reviewing them said they are a queer owned business. I support minority businesses whenever I can. Though I'd think they would be a bit more sensitive about stereotypes and picked a better name for themselves. 4. Green cleaning products. 5. They really do a very good job at cleaning the whole place -- I never find something left unclean. read more

Fact: Maid to Clean saved my marriage. Last April, my then-fiancé and I were in the throes of wedding planning, and our apartment manifested the clutter of our psyches. Dust bunnies and dishes crowded every surface. Movement was limited to narrow paths through invitations, menus, and bridal accessories. Love, romance, and cutesy-cuddly-PDA was firmly buried beneath heaps of laundry and unread fitness magazines. Then, a miracle: Maid to Clean. They organized our books, collected our garbage, dusted the blinds, polished every surface, and even found my favorite pair of shoes. Nothing was safe from the expertise of these lovely women. Stowaways under the bed, the crusty gristle on the stove top, the kitty litter in the floorboards, the heaps of tangled necklaces and earrings, the forsaken remote controls in between couch cushions... One by one, each room fell to cleanliness, each pile of debris melted beneath their eco-friendly cleaning products, each square inch of newly polished surface revealed itself. I worked beside our ladies, motivated for the first time in weeks to clean. Meanwhile, they laughed gently at my disheveled hair, constant apologies (lo siento, lo siento!), and unending gratitude. Not only were they polite, gentle, and kind, they were meticulous and dedicated in their mission to clean. In short, they were perfect. Afterward, I literally sang and danced up and down the hallway, reveling in the shiny clean of our rescued abode. My fiancé, for having ordered the service, was rewarded with kisses and, eventually, a happy wife. We continue to love each other in our tidy home with the help of Maid to Clean. Our ladies even work around the newest addition to our family: a rambunctious, energetic (read: destructive but still lovable) pit bull puppy. I do not exaggerate when I credit them with saving our marriage. If you have a relationship on the rocks, or just a nasty house, call them. I love Maid to Clean almost as much as I love my husband, and so will you. read more

I am usually pretty good at cleaning my own home but a more demanding work schedule has prevented me from staying on top of it. I needed to have my place deep-cleaned and heard about Maid to Clean from other friends who were already using them, and were very happy with their services. I decided to give them a try. From the first person who greeted me on the phone, to the person with whom I discussed what I wanted to have done and who scheduled my appointment, to the extremely thorough cleaning that my home received, I have never been more impressed with a company's clear commitment to customer service and satisfaction! They didn't miss a beat. From beginning to end, the experience was friendly but systematic and professional. This tells me that the owner cares about getting it right, time and time again. I learned from the office manager that many employees at Maid to Clean have been there for years and years, some even more than 15 years. That tells me that Maid to Clean not only cares about its clients, but cares about its employees too. This is the kind of company I want to give my repeat business to. There is a reason their employees have remained loyal to them, and now, they have won my loyalty too. Worth every penny! Would highly recommend to anyone. read more

We initially hired MTC to clean our condo after a major renovation. They did such a beautiful job, we hired them several months later to clean our aging in-law's new condominium and again, they did an outstanding job. We would not necessarily consider the team they used as inexpensive, but never truer does the phrase "you get what you pay for" come to mind. We will use MTC regularly from this point forward. read more

Maid to Clean did a terrific job on my initial cleaning - there were a couple spots here and there, but very little and nothing to complain about. They cleaned things that I didn't think they would touch, like our dog bowls and detachable shower shelf thing. Their customer service was excellent and professional. The only downside is the cost. MTC is pricier than other cleaning services - it was $370 to clean the first floor of my house (about 1,200 sq ft). I was a little upset that the quote they gave me for cleaning the entire house was actually just for the first floor, but they were nice about it and gave me a discount. Also, if you write an online review, good or bad, you get a $50 off your next cleaning. I'm looking forward to their next cleaning in a couple of weeks! read more

They said they did a deep cleaning it was an empty house. Every closet and cabinet would be cleaned and sanitized. I paid 1500 dollars for a 3 bedroom 2 bathroom home to be deep cleaned as they quoted it. I was disappointed. They did come back but they did not do what they promised at all. The closest we're lightly cleaned. They did not clean the stairs at all which I specifically requested. I still had to go around all the closets and remove cob webs and spiders. I had to go through The Whole house and re do it. I would not recommend this company at all. I used to clean houses for a living and it is hard work, however I paid for a service and they had 6 people on this job. I definitely felt like I got cheated. read more

We've been using Maid to Clean for decades now. We're usually at work when they show up, but it's always a treat when we see our team in person, since we've had some of the same team members for years & years. They're reliable and thorough, they took excellent precautions for the pandemic, and they use green products. It's always a fun to come home at the end of a long day and admire their work. read more

We had Maid to Clean come out to our one bedroom apartment. We have lived here for almost a year and this is the 1st time we have had professional cleaners in our apartment. Setting up an appointment was really simple and the people I spoke with were very helpful. The cleaning crew arrived right on time. I was actually in the apartment the whole time they were cleaning, so I got to see the effort they put into the clean-up. The apartment was a total mess especially since we have barely been in there in the last one month. The kitchen had proven especially difficult to clean with many nooks and crannies which are tough to reach. Everything is now sparkling clean. I am really pleased with the clean fridge, microwave, stove, oven, the area behind the fridge, some splatter stains and the window blinds. Overall I was very pleased with the service. The women were great. I will definitely be using them again. read more

Since moving to the DC area, I've been through several different maid services, and I've had some issue or another with every one. Maid Brigade and Progressive both started strong but bad management created situations where they would show up at the wrong times, or give me incorrect estimates. Progressive was especially bad when it came to calling my girlfriend's phone instead of mine to give notice they were on their way, despite repeat attempts to give them the correct phone number. It's worth pointing out that in every case, it was never the maids themselves at fault, but the company. That brought me to try 'Maid to clean' and it's a good thing too, because I was starting to lose hope! It's a team of 4-5 women who arrive on time, are friendly, and in several instances have gone above and beyond what was asked. Let's just say I had a ... plumbing issue, and despite telling them they should leave it to a plumber, I came home to find they had actually fixed it for me. I don't think I've ever seen my toilet sparkle like that before. If that isn't awesome cleaning service, I don't know what is. read more

I love the natural products they use, and Sandy has given me excellent customer svc. throughout; she's made an adjustment each time I've had an issue, and I've been a very satisfied customer. The teams clean my home very well. read more

Since we moved to the Alexandria neighborhood I have been using Maid to Clean. The ladies were so friendly and the service was always superb. I highly recommend this company. They are very flexible with our schedule and we are always happy with the cleaning services received. We were so sad when we moved because they do not serve in the Herndon/Ashburn area. We've used their service for our final move-out cleaning and they went above and beyond with helping us move items that our movers left behind and even took items out to the curb for trash. I, personally, was feeling so overwhelmed that day and had it not been for them we would not have been able to complete our final walk-through with our landlord the following day. Thank you so much for your service, Maid to Clean. You have a fantastic team of ladies and we turly miss you all. read more

I use Maid to Clean once a year for spring cleaning. I've always had great service and the cleaning is exquisite. My home is so fresh and clean afterwards. Very professional staff and very friendly. I will continue to do business with this company read more

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We have used MTC for almost 20 years. Their customer service is unmatched. I would highly recommend their services for anyone looking for a thorough clean. read more