Absolute worst closing experience I've ever had!!!!! Magnus Title, specifically Denise Sweeney in Chandler, failed in every way to communicate vital information, was unresponsive to email communication, and when I expressed my frustration on the mishandling of my closing on the phone, hung up on me...with my closing being the following day. On top of all of that, they waited until the week before closing to advise us about a random lien that had been placed on our home...leaving us to scramble with our realtor to resolve it so that we could close on time. I have already recommended my realtor stop using Magnus for their closing and title work. read more

My sister just recently sold a house that she didn't have a mortgage on. She owned it free and clear. My sister owes me a significant amount of money. They would not allow the proceeds of the sale of the house to be wired to me. Gannon said it has to be wired to the seller of the house because it's the law. Bullcrap! It doesn't have to be wired to the seller! She can wire the money wherever the heck she wants. Instead of reaching out earlier in the day when it was supposed to close, they call after 4pm when the wire deadline has already passed. Very incompetent! read more

The Magnus Title in Tempe was the absolute worst. Velma handled our paperwork and it seemed like there was no sense of urgency at all on her end. This action on her part put my family in a corner when making a decision as to use credits as we were on a time limit. She never came out to shake our hands on the initial meeting and it seemed like our paperwork just remained on her desk until it was time for us to sign an agreement. read more

This is a review on Scottsdale location. Unbelievably bad customer service. Jessica is not smart, just repeats what she thinks their procedure is, without basic knowledge of law and regulations. Her boss, Nick, completely unresponsive to myself and mortgage company. I don't know if he is ever even present in office. If he is, he's hiding under his desk, avoiding customers. Do NOT use them. read more

When we bought our house in Arizona in 07/2022 they were amazing. Even though I had questions that were probably dumb. It was our first experience with buying a house ourselves read more

Absolutely the worst customer service I have ever had. Had I been made aware ahead of paying the earnest money that choosing a tilte company was optional I would have never selected them. I am stuck with using them for my home loan. Do your research before giving them anything. read more

By far the worst professional I have ever worked with, Brittany S, should barely be allowed to work the phones at a bank yet alone close peoples loans for them. Aside from her unnatural look, barely creeping through her 5lb false eyelashes, and in appropriate attire, she can't do math, doesn't listen to what you request, sends the payment one Month late, and now won't get back to me over FOUR MONTHS LATER, After I am owed $16k which is now changing all of a sudden to $8k. Y'all need to hire people with intelligence, even I would be better at this, at least I can dress appropriately and do math. Screw this place. read more

Cant even count how many times I had to call and fix their mistakes in our home buying process. Stay far away

Paying the wrong company's after close of escrow and they just emailed me a copy of the check to resolve it myself. Not a lot of customer service going on in Chandler -Chris Lopez is probably in the wrong industry Their fees are high as well read more

just like all the reviews , we are so disappointed with this title company in Las Vegas not once but twice!!! Had it not for buyers request, I would've prefer a better company , one who knows how to read documents and do math : almost got cheated by $200k the first time and then by $100K the second time and no apologies from their incompetenceDONT USE AT ALL read more

This company is absolutely horrible they are disorganized they produce incorrect information they have caused us headaches beyond belief I could never recommend using them for your legal documentation and if there was something less than one star I would give it to them so when you see them only have a one star there is legitimately a reason for it stay away from them read more

4th time forced by buyers agent to use this company and I pray I never have to again. Trying to get actual escrow officer on the phone is like trying to get the President on the phone, 12 layers of people before they tell you they are busy. Emails are not replied to and when it come time to distribute buyers funds it always seems to record after wire cutoff time. Never have these issues with title company I use GCTA. I never fight about title company but next one that comes across my desk with these fools will get counter or declined. read more

Not impressed. Not very professional. I am buying a home sold by owner. Called for you info about closing process. Mgr said he would call. NO CALL what every co. wants is for new customers to walk through the door. Not these guys. Business must be too good. read more

Selling my parents house in AZ, due to health issues with my Father, they were moving with us. I am his power of attorney, so I was involved in all the paperwork. Long story short my father and I have the same first name and different middle names. This company screwed paperwork up from beginning to end with our names. Even the final closing documents had our names messed up and they told the notary to cross it out and initial(which she said is not ok). I was asked to pick a day that was best for me to sign closing docs and when I did it wasn't soon enough for them. I work and we are dealing with the medical issues of my father at home. They gave us a 24 hour notice to schedule a notary. Which at the end of the day worked out, but they do not care about your schedule. The way some of their emails came across was so matter of fact and unprofessional. I am glad they were the buyers title agency and not mine when we purchased. I have bought 2 homes in the past 2 years and sold one never had this many issues. If you have a choice save yourself the stress and find a different company. read more

This is a review on the Warner Rd., Tempe branch. DO NOT USE THEM! Nothing but frustration and silence is what I ended up paying for I guess? Finally got my money about four days after closing?! How is this even possible? Emails were unresponded to phone calls not returned. The lack of customer service was appalling and I can't believe they got paid over $3000 for this crap?! Never had I had such bad service from a title company. Sure hope someone from "all woman management" does something about this branch! read more

Horrible! Completely unresponsive! Hung up on me, when I called back they transferred me 3 times before telling me that they just have to call me back. Never called me back. Never emailed me back. Monica Maldonado completely unresponsive! Supposed to have my signing appointment tomorrow but they never confirmed so I have no idea if that's scheduled or not. Save yourself! Go with another title company! read more

Thank you Lauren! Your team was awesome to work with. The transaction was seamless and couldn't be made any easier.

Unethical and condescending statements made to me during my signing. Unresponsive before during and after my closing. Fees are above industry norms. I was treated very shabbily by the individual who performed the signing - she was over 15 minutes late and left before the conclusion stating that my time and closing was less important than her next closing that was with a doctor! Called the escrow officer to follow up but Shawni Butler, Branch Manager, never called me back. Shows the lack of customer service comes from the leadership or lack there of. read more

Would love to give them 0 stars however this is NOT an option. This is the worst transaction in my Real Estate Career. I have never seen so many mistakes on one transaction and then to be lied to, oh wait, we didn't lie we made a "mistake". These mistakes cost my sellers a 6 day delay in closing, and myself and my co-agent a portion of our commission to pay for the storing of her items since the "mistake was not found until the 13th hour" and our client had already moved out of the home. If you want to send the same information at least 3 times but in actuality more like 5-7 times since they do not refer to any of their notes for the information you have already provided. Pamela Brown is the worst escrow office to work with. When we called the corporate office they contradicted Pamela's story but still did not step in to try and help us get resolution. If you want a mess of a transaction with more frustration and drama than anyone needs in their life, choose Magnus Title STA and the worst escrow officer I have ever worked with - Pamela Brown! read more

Was forced into working with them at Seller's request. As the Buyer's agent, I expected that since we acquiesced their request, we would have reasonable service. They don't arrange keys to be held or exchanged at their office. They don't order home warranties. Certainly not a title company I will be working with again, nor recommend. It falls short of all expectations, and not full service at all. Unfriendly at most of the turns, and the answer is commonly, "We don't do that." I've worked with dozens of title companies over the years, and I would not hesitate to run as far as possible from this low-class, low-service operation. read more

just wanted to let you know what your other location did buyer beware we were suppose to move 8am 5/3 our docs are signed but the buyers title company magus title in mesa az and the lender screwed everyting up we have everything scheduled to move, all utilities to be turned off tommorrow.. who cares about the fact that my husband is on home dialysis!!!!!!and is disabled. not those ignorant people......not at all...wow they want to pay the 100 to reconnect the electric.. big damn deal what about the gas and water to sterlize my hands to take care of his sight what about that!!!! what about the movers. what about the damn contract that was signed by all parties....to be done and moved out on 5/3.........guess no one reads. agents brokers lenders title companies and we keep getting told there is no recourse, we are just suppose to take it..... i am done taking it. there are some things you dont mess with my husbamd my my kids and dogs and my money...i promise i am coming for all involved!!!! i will do it the legal way... read more

Awful. Was forced to use this title company by the seller. Signed with a mobile notary which in previous signings always provides me a copy of the docs I just signed. This one didn't. I figured no biggie, I'll just request from title. I call Lesley requesting and she responds to my request like I'm not entitled to them and she's doing me some huge favor. Says will have them to me by the end of the week. Guess what, its Tuesday of the following week, still no docs for a house I closed on over a week ago. NEVER AGAIN. read more

Go figure, I thought I was going to be the outcast leaving a 1-star review which I hate doing. I usually only come onto Yelp to post about places that wow me or go over the top when not expected. This title company is the worst. I close on a fair amount of deals. Every time I try to get any information from them about MY property they are rude and it's like pulling teeth. They never once have delivered a response in a timely manner and have the COE date wrong every single time I call in! I could go on and on. But I hope you'll trust my judgement and pass on this title company. read more

I wish we would have read these reviews before moving forward with Magnus Title. We have had nothing but issues with them. We were assigned to an agent Megan, who never even had contact with us. She would always assign an assistant to help us. We showed up at their office to sign our documents to close on our home and the agent helping us showed up 15 minutes late. Note: this was a scheduled appointment at their office. Not a mobile notary. She then informed us that our documents were not even ready to sign so we had to wait even longer. They tried passing blame onto the lender (we have used our lender multiple times and never had an issue with them). We called the lender and he informed us everything was good on his end and he didn't know why title was stalling. Finally got the documents signed after waiting 45 minutes. A few days after moving into our home we get a letter from our insurance company telling us they were never paid and our policy was going to get canceled. Magnus Title sent our money to the WRONG insurance company. Our documents clearly state the correct insurance company so we are not sure how this mistake happened. Megan is little to no help with resolving this issue. We are now responsible for coming up with the funds to pay the correct insurance company while waiting for a refund from the company Magnus sent the wrong check to. This is a mistake that should not have happened, and shows how unprofessional Magnus Title is. I would not recommend Magnus Title to anyone. I highly suggested finding a different title company to use as we are very regretful in our decision. read more

Worked with them because of the seller's request. It was my first home purchase. Something that should have had a celebratory feel to it did not. The escrow officer was rude, short, unable to explain charges, and only shook my hand once upon meeting with me. They over charged for services they did not provide. Also they did not follow written instructions from my lender about timeline. They ended up causing me not to close on the day their client the seller demanded. If you have a choice at all do not use their services. read more

Horrible and unprofessional service. All they care for is for you to sign and take your money. The agent, he is very rude and made so many mistakes. They had to redo my papers few times until they got it right. read more

Where is the NO STAR. These guys border on incompetent, if its not that then they are just lazy. I was the seller and do not know who picked these guys. But I will make sure I do not use them the next time I buy or sell a house. We should have been paid on Monday but the paperwork did not get to them on time. Fine. Tuesday we were to be paid and my agent called Christopher in the afternoon to ask what the hold up was. Christopher stated we did not provide our banks name to them. So we did so......HELLO no one asked for it.....we provided the information requested when we were told to do so. Anyway we were told it was too late for the check to go out today as the cut off was at 2:00pm. My agent stated "its 2:04, are you serious?" Yep they were serious. So we are to be funded on Wednesday. At 100pm I call my bank to find out the status of the wire transfer. The bank tells me that they do not accept wire transfers directly that it has to go through a 3rd party and give me the instructions which I forward to Christopher. Accept now I am really pissed off and call Christopher who tells me this is not their fault, that I did not give them the correct instructions. OK well maybe....... but it certainly is not my fault which was implied. It is not my job to issue the checks, that is their job. Things went downhill from there as I failed to express my frustration with them in a professional manner. But guess what someone decided to do their job and the funds were in my bank account by 3:30, it just took a spike in my blood pressure to get there. So IMO save yourself some grief and find someone else. read more

seller picked them---- wrong ! had paperwork for two weeks--- did not foward items to lender in timely manner--- delaying closing by two weeks---- day of closing--- did not get documents to lender on time -delaying closing by another day---very unprofessional--- did not know what they were doing-----------DO NOT USE read more