I have been a member of Xcalibur for a couple of years now and I've used ever one of their…read moreservices. I haven't had hot water for three days and David got the job done. They come out quickly and assessed the situation and get it done. This is my third review for Xcalibur because every time they leave, the problem is fixed. Its totally worth it to become a member because things can go wrong at the worst time and you know who to call. Im happy. Today I have hot water. The staff has always been courteous, knowledge and they get the job done. There are all kind of other benefits that come with the membership so you should call and set it up. Its horrible to run around at the last minute trying to figure out who will fix your problem. Guess what, they do it all. No running around trying to find someone, just call one number and they will get you hooked up. I know they have for me. Now to go enjoy a nice hot shower.

I really wanted to like this company because everyone I spoke to was so nice. However, if you are…read morehaving plumbing issues, I would not use them. We have had the same problem with our plumbing for over a year now. We have had countless people come out from Xcalibur to look at the problem and we have paid them almost $3,000 in total and nothing has been fixed. The first encounter was in December of 2024. I even paid for the VIP service because I was told that the VIP would help us get quicker appointments. We paid every quote we were given, and we did everything Xcalibur recommended. We even got our septic tank cleaned out unnecessarily because they recommended it. I first became frustrated with Xcalibur in January of 2025, because we had so many people come out and everyone assured us that the problem was fixed when they left. At that time, we were quoted $2,335 to fix the problem that we had been assured was already fixed. I wanted to use another company because I felt like we were getting the run around, but Xcalibur assured me that this would fix our problem. I was told that the company stands by their work and that they offer a warranty on their services. I reluctantly agreed to the work because they were so nice and I trusted them at their word. We were told everyone who had come out before from their company did not know what they were doing, but this plumber was the "fixer" and would make everything right. When I asked for a copy of the warranty, I was emailed a copy of the invoice only. Over a year later, and the problem is still not fixed. We had someone come out last week from Xcalibur, because the problem resurfaced yet again. Not only is there not a warranty on the work done by Xcalibur, but we paid almost $400 for a camera to be run (for a second time by Xcalibur). We were then provided a verbal quote for well over $10,000.00. I was again told that everyone who had come out before had no idea what they were doing but THIS would be the fix. The suggested quote included going through concrete and ripping our floors up. The flooring work was not included in the quote. At this point I have lost all trust in Xcalibur as they have repeatedly lied, and they do not stand by their work. They clearly do not even think their past plumbers did a good job. They clearly only care about money as they continually come out and quote more and more each time. The $400 we paid last week (on top of the money we have paid to them previously) did absolutely nothing, because only a few days later the problem was back. I called another company and they came out quickly and they were so incredibly professional. Everything Xcalibur failed to do in over a year has been fixed in only a few hours and around $750.

Our warranty company chose this business and they actually picked a good company. The tech,…read moreChandler, was knowledgeable and did a good job showing us things regarding our water pressure regulator and hot water heater. He was transparent about what he knew the warranty would normally cover and the code items the warranty normally would not cover. He gave us an estimated out of pocket cost that was spot on. He had to come out an additional visit to do the work that he assessed would need to be done during his first visit. He was respectful of our home, checked to make sure everything worked properly, showed us how to use and shut off water to our newly installed water heater, and gave us details on how to sign up for the warranty for our new water heater. Overall, it was a good experience.

My master bath toilet kept pumping water in to the tank and making a horrible noise. Then a few…read morehours later when I turned the water on anywhere in the house it did that too. Under my home warranty, they called Iron Mountain. Donnie arrived in my allotted time slot and kept me informed of when he would arrive. Very nice, respectful, and knowledgeable. He fixed my problem in a very timely manner. I am very happy with Donnie and Iron Mountain drains and plumbing. If you need a plumber, call them. I would use them again. Thank you for getting to me so promptly. Melody W.

The technician was professional courteous cordial and explain that he had to go to the shop and get…read morethe particular part that I needed he did that and was gone less than 30 minutes made my repairs and referred me for restoration services both services were needed and I don't usually do reviews but this time I had to

I must say that I was reluctant when this company was referred to me because I had never heard of…read morethem before. When spoke to the receptionist I was in need ASAP for a plumber. I was able to get service a couple of hours later. Thanks to Drain blaster for sending Charlie he was AWESOME, courteous, polite fir the most part including getting me squared away.

I am so glad I tried Benchmark Plumbing that I was able to contact through the YELP network. The…read moreprocess went EXTREMELY WELL. Adam is an Excellent Plumber and a true professional with fair rates. Adam will be my plumber I call for for all as long all my plumbing issues,

the quality was terrible because the people were mean and rude and cursing like crazy in front of…read moremy child and not only that but the leak came back as soon as he left teriible

I requested the plumbing be fixed in 2 of my bathrooms. They were there on time and very polite…read moreand professional! They fixed it right the first time and the price was exceptional. This is a family owned company that doesn't recommend work that doesn't need to be done. You can trust them to do the right thing and treat you fair.

We had a cracked water line causing a leak and Payton got us fixed right up. Not only was he very…read morenice but he had the knowledge needed to get everything fixed and working efficiently again. The best plumbing experience I've ever had by far!

I am 67 years old. I have had over 10 homes in my life. I have worked with all kinds of…read morecontractors over the decades. It is NOT my favorite thing to do. WHY, lack of communication. Then I had the opportunity to work with "Take the Plunge Plumbing". Situation: My daughters exterior Rinnai Tankless Water Heater exploded. I use American Home Shield (AHS) home warranty. They assigned Take the Plunge Plumbing. Action: The water was off in the house and this call was expedited. The company was on time, kept me in the loop and always professional. I give that credit to the Owner and Tequila their associate. Follow-Through: AHS wanted a second opinion most likely because the entire unit needed to be replaced. Another company came one week later which left me without water for a week. Take the Plunge Plumbing still came back and attempted to get the manufacture to replace the unit on warranty. Conclusion: AHS gave the entire job to the second company. Completely unfair to Take the Plunge Plumbing. I offered to pay them for their extra time, and they refused. That was quite kind of them. The way they dealt with me throughout this very frustrating process was outstanding. The only other review for this company is a person who did not like the way a truck was driving. My review is dealing directly with this company. I will use them in the future, they are credible, and family owned. Eat well, drink well and always stay healthy.

I cannot speak to the plumbing work this company does, but I can speak to the outstanding human…read morebeings they are. While driving in the area for work, I stopped by the side of the road. I was having the worst day imaginable and took a minute to sit by my car in the ditch. 'Take the Plunge' pulled up to make sure I was okay, reassured me it would get better, and wished me a safe journey. 5 Star Service! Thank you.

My Issue: I own a Loft downtown Birmingham, AL. My daughter lives in the unit. Her 14-year-old…read moreHot Water Heater was working a 35% capacity. I did a google search to find a company that had good ratings. I found Mr. Drippy Plumbing. Seemed like a good company. Promptness: The way Mr. Drippy works on the potential of needing a new hot water heater is them come to your residence to check your appliance. This is not my first rodeo on replacing Hot Water Heaters, A/C units, Appliances and more. I expected to get a time to visit in about a week. Instead, it was the next day. Add to that, they showed up on time. I was shocked. Be A Smart Consumer: I knew from the start, fixing my unit was going to be a segway to replacing it. That is way looking at my issue was not a charge. I also knew, once they saw the unit, the comparison pricing for fixing and new unit would be the sales presentation. Based on my location and needs, I researched the approximate pricing of the replacement, removal, parts and labor. My HOA has a rule to only use licensed and insured venders, or I would do what I used to do. Buy the unit, hire a non-licensed or insured vendor and same money. NOT THIS TIME. Who knows what can happen and the HOA would come back to me. Service Provided: I was presented the numbers and surprise, I selected to purchase a new unit. To my surprise, it was installed that same day. The installer was a true professional. The unit brand was American which is middle quality. The price was higher than what I expected however I paid a bit more because of the great communication I was given throughout the process. Sometimes, we have to give credit to a good company during this challenging times. Issue With the Installation: I live on the third floor with units on the second and first floors. It seems, when the water from my old water heater unit was disposed of, it made a leak in the pipes for the 1st floor unit. I was very upset at first. Then Mr. Drippy Sent in a manager, followed by a water repair company that same day. I called the day after to see what the situation was and the repair was in process. Throughout this situation, I communicated with all parties especially the HOA in great detail. I waited two weeks to write this review. It seems the issue is resolved. Conclusion: Hiring professionals that are licensed, insured and reviews mostly well makes a difference. Will you have to pay a little more, yes. It is worth it, yes. Would I do business with these folks again, yes. Simple as that.

I had a plumbing problem causing a leak in the ceiling of my living room. I called Mr. Drippy…read morePlumbing, and they came very quickly. J.T. and the men in his crew were professional and extremely nice to me and my husband. J.T. repaired all of the plumbing problems expertly and efficiently. I certainly appreciate all of the work J.T. and his crew did at our house. I recommend Mr. Drippy Plumbing, and I would call them again if I have plumbing issues in the future.

Had a nightmare project that started with our HVAC system going out, in order to install a new one,…read morewe needed to move it to comply with code and to access our Electrical box (which had been blocked for 12+ years!) This entailed moving lots of gas lines and our water heater, in addition to removing HVAC and making a new space for it. I got a referral from our HVAC company and D&N showed up. They gave us a reasonable quote (for a pain in the butt job!) and showed up on time to get things squared away before the HVAC guys came. They came back after to hook up gas and vent the heater. I found them to be super professional, tidy and knowledgeable. I'm calling them back to fix outdoor hose bibb washers and will call them back for other bigger jobs (although I hope we don't have any for a while!)!!

Called on Monday 12/21/2015 and spoke to a woman who told me they could come out the next day to…read moretake a look at my overflowing sink. Never showed, no phone call, nothing. Decided to give them a second chance since they were recommended by a friend. Called them again on Wednesday 12/23/2015. The guy I talked to said they couldn't come out Wednesday since the weather was bad. Understandably they don't work on Christmas or weekends so the earliest they could come out was Monday.12/28/2015. Monday came and went, never showed, never called. Won't be giving them a third call.