Procedure done: Breast Implant Removal, Total Capsulectomy and Breast Lift…read more Here I am sharing my experience with Dr. Hardesty and staff: I called and spoke with Elizabeth (scheduler) to schedule my consult with Dr. Hardesty. She was very nice and friendly over the phone. She explained the expectations for my consultation and made me feel very at ease. My consultation was scheduled a month away but was placed on a waiting list and was seen sooner. After meeting Dr. Hardesty (virtually), I was impressed by the amount of information he provided me with. This was my 2nd surgeon consultation. He was very detailed on the process. Mind you, I was removing my implants due to weird symptoms I was experiencing related to BII. He was very supportive and wasn't shocked as to the reason. He made me feel very comfortable about my decision. After my consultation, I was able to schedule my surgery with Elizabeth right after. Surgery was about a month and a half later. The surgery center is right next to his office. On surgery day, I was very nervous and with mixed emotions. I met the anesthesiologist and Dr. Hardesty before entering the OR. Dr. Hardesty offered to say a quick prayer before surgery, which made me feel VERY at ease! Surgery was about 3 1/2 hours, it was longer than expected. The nurses there were super nice and attentive. My recovery was not easy! You need some help at home for the first week. The drains are no joke. I didn't have drains for my BA so I didn't expect for these to be an issue. They make recovery so much harder. And when they are removed, man, that's not fun. Besides all the complications, Dr. Hardesty was beside me all the time. All his patients have his cell phone number in case of an emergency, which I had to use on a weekend. He's very caring and kind. Thought-out my recovery, I had to visit his office in Riverside numerous times. From his front desk to his PA, they are all very friendly, kind and accommodating. His nurse, Narsel, is amazing. She's super energetic, uplifting, and knowledgeable. She made every visit enjoyable regarding the circumstances. Kelsey Sandoval, PA-C is very attentive and kind. It's been 6-weeks since surgery. The experience I had with Dr. Hardesty's office was incredible from scheduling my consult to my last appointment today. I can't thank them enough for taking care of me during some difficult times in my life.

My face will never be the same! Sagging g right check, droppy eye and crooked smile , only half my…read morelip goes up! Said he wouldnt leave like this...until my last visit, complemented me and sent me on my way, risks of more nerve damage!!

I was referred by my primary care physician to this office, when I called to make and appointment-…read moreI was met by a short tempered office manager named, Tracy. She asked me financial questions first, "will you be paying this cash or insurance." I said, insurance, and then immediately, Tracy, said "we don't do that procedure for that insurance." I was confused, and I'm thinking if my insurance approved this referral surely they should take it. She was huffing and puffing and scoffing trying to ask me questions I really didn't know. I remained cool and calm, and even thanked her for her "help." I was completely disappointed that a person with such a terrible customer service could be called "manager." There was a language barrier and she was completely frustrated and rude. Perhaps, I couldn't understand what she was trying to communicate. I could understand her words (they were not that broken) but she fell short of articulating her point. I went back to my PCP office to tell them they denied seeing me and please transfer the referral to someone else they told me they were within network. So I bravely called again and I was met with a frustrated attitude saying, "ma'am, we may be in network but our surgeon does not work on that procedure." I finally understood, what I'm being referred to is not his specialty. Which is weird because on his website he does indeed have an arm portfolio. Meaning he is taking on arm lifts. Unsure if their dishonesty is due to my insurance type which is discrimination, or just them not wanting to deal with the paperwork. Tracy, if you cannot find the words, I understand, take a moment, breathe and think of the words to communicate effectively instead of being rude to a potential cash paying customer/ patient. This has left a bitter taste in my mouth, so much, that I'd steer away from ever recommending this office or Dr. Vu. The manager isn't only rude but dishonest.

Had nose surgery for a lot of extra skin from a medical problem,…read more Dr Vu has been amazing, his staff is also caring and patient. Dr Vu did a great job, on my 4rth week of healing my nose looks amazing, he is an excellent dr. The surgery went well, staff was caring I felt well taken care of. The office staff was amazing dealing with insurance. Very thankful and happy.

Deflated Dame After…read morenearly 20 years with my implants, I suddenly found myself dealing with one deflating. It didn't hurt, but it definitely didn't feel right--and I knew deep down I probably should've replaced them years ago. My previous doctor had sadly passed away, so starting over and finding someone new felt overwhelming. After doing a lot of research, my husband and I decided to give this office a try--and I'm so glad we did. They were able to get me in quickly for a consultation in the Temecula office, which immediately put me at ease given my situation. From the moment I met Dr. You, I felt comfortable. She was incredibly knowledgeable, patient, and took the time to explain all my options in detail. Since it had been almost two decades since my original procedure, I had plenty of questions--and she answered every one of them thoroughly. The entire staff was warm, welcoming, and professional. The office itself was clean and inviting, and I never felt like just another patient. Because of my situation, they were able to schedule my surgery quickly, which I really appreciated. What stood out most was the level of care throughout the entire process. Dr. You personally called me the night after surgery to check in, and the follow-up visit the next day was just as reassuring. Months later, I'm healing beautifully--my results look amazing, and the scarring is minimal to almost nonexistent. I truly couldn't be happier. I feel like myself again, and I'm beyond grateful for the care, professionalism, and expertise of this entire team. Highly recommend!

Couldn't be happier with the result! A+ from initial consultation to the 1 year checkup!read more

Dr. Smith is amazing he is caring and quality of care is awesome!…read moreHis staff is also great!

This doctor is currently under review from the California medical board. Be aware, the minute he…read morehas your money he doesn't care what so ever what your concerns are nor is he willing to fix the problem. He will body shame you and blame it on you, that your body is deformed. When you have questions or concerns after your surgery both him and his office manager Katrina are liars, condescending, dismissive and beyond rude. Unless you pay him another $6000 or $7000. He will not release your medical records. He absolutely does not have any artistry in him. If you are looking for a fine job he will not be able to deliver it.

Im so excited to post my post opp photos of my upper eye lift and lower facelift/neck tightening…read morethat was performed October 28, 2020 by the amazingly talented Dr. Gupta!!!! I waited to post them only because it really does take time to settle in and for all of the swelling to fully disappear and I wanted to give credit where credit is due. My total experience at Loma Linda University plastic surgery with Dr. Gupta and staff was nothing less than perfect, I mean every single aspect of it from the initial consultation thru today and I say that because Ive had to delay my second procedure due to illness and also because I wanted to lose some weight before my tummy tuck is performed to achieve the best results possible. September will be here before I know it. Im super excited and nervous only because Im a chicken about being put to sleep Ill be honest lol. Id like to mention that my eyes and face were performed under local and mild sedation, yes I was awake very calm and I felt nothing. My recovery was also painless. The worst part for me was having to wear the neck/head strap for 6 weeks but I did it. Im 58 yrs young and have 6 grown children, so its my time to do me!!! Ill be sure to follow up here after my procedure to share my results. Thanks again to everyone at Dr. Guptas office.

I had been considering a tummy tuck for about a year. I narrowed down my search and ended up going…read morewith Dr. Hahns Kim. The entire experience has exceeded my expectations. My consultation was extremely thorough and Dr. Kim was completely engaged and generous with his time. After surgery, Dr. Kim was, and continues to be invested in my recovery and available to answer all of my questions. My recovery has been pain free, uneventful and way faster than I anticipated! Georgia, the nurse, is phenomenal. Her knowledge, experience and bedside manner is exactly what everyone needs the day of surgery! She did my Botox at my follow up appointment - and no surprise she excelled here also. I could not be happier with choosing Dr. Kim. He is located 90 minutes away from me, so I had a little hesitation, but it was WELL WORTH the extra drive. I can't wait to go back for phase 2 of my mommy makeover!

I've been coming to this clinic for over 5 years, and I honestly can't say enough good things about…read moreit. This is my go-to place for everything; injectables, facials, laser treatments, and more. What really sets this clinic apart is the people. The front desk staff knows me by name, and everyone there makes me feel genuinely welcomed every time I walk through the door. It's such a warm, friendly environment, and you can tell they truly care about their clients. Every provider I've seen has been knowledgeable, professional, and always takes the time to make sure I feel comfortable and informed. I've consistently had amazing experiences and have always been happy with my results. Thank you to the entire team for your exceptional care over the years. I highly recommend going here to anyone looking for outstanding service and amazing results every time!

I have been a client of Gemini Plastic Surgery for many years, dating back to their previous…read morelocation near Victoria Gardens. I have also taken my daughter there for laser hair removal treatments for several years, and we have always appreciated Angie, who has been wonderful, professional, and one of the main reasons we continued returning to the practice. Unfortunately, my most recent experience left me extremely disappointed. During my daughter's last appointment, only one of her three treatment areas was treated due to sun exposure concerns. Despite only receiving a partial treatment, I was charged a $50 fee. As a long-term client who has spent thousands of dollars at this practice and referred others, I politely requested that the fee be waived. The office manager, Nadia, brought me into her office, closed the door, (which I found odd) and refused to waive the fee, explaining that the office had "lost business." Yes, my appointment was rescheduled for a later time per my request but they had an opening and they accomodated. I asked if I could discuss the matter with Dr. Bennett, but the Office Manager, Nadia stated that she handles the financial matters and would not put me in contact with the doctor. After a subsequent phone conversation, I requested a call from Dr. Bennett specifically to discuss what I felt was unprofessional treatment. I also asked if I could speak with Angie, as I value her opinion and trust her judgment. Nadia's response was, "She's just a nurse," which I found dismissive and disrespectful. The tone of the conversation was upsetting enough that I began recording it so I could accurately relay my concerns to Dr. Bennett. Once I mentioned I was recording, the tone of the conversation noticeably changed. I was also told that 1.5 hours had been blocked for my daughter's treatment, despite her appointments never taking that long in our years of experience there. It is disappointing that a practice would risk losing a loyal, long-term client and future referrals over a disputed $50 fee, especially when we still have prepaid credits remaining on our accounts. What concerns me most is not the fee itself, but the manner in which my concerns were handled. After many years as a satisfied client, I never expected to feel so disrespected and unheard. I sincerely hope management and Dr. Bennett review how long-standing patients are treated, because patient loyalty and respectful communication should matter. Dr. Bennet, I hope you get all sides of the story. Your front desk receptionists were helpful, Angie is amazing, but all ruined by your Office Manager.

The front desk girls were very nice, professional. The price was reasonable…read more I recommend this place if you're looking to get Botox

Sadly, I wish Dr. Childers and his staff were kinder, more empathetic, and caring. No worries and…read moreno apologies for mistakes or mishaps. Truly, another disappointment when dealing with the folks in the medical field. And after reviewing other reviews as far back as 2021...I see it's been a problem for others previously as well (regarding stitches that weren't removed properly by staff). Ironically, this place was highly recommended, which made this experience even more disappointing. The doctor lacked bedside manners. He claims that he spent a lot of time with the patient, but that's not true and he can go back and check his time stamps, dates on appointments, or CCTV if he has one. On our first consultation appointment, he was kind of offstandish and rude to me as I was trying to inquire about things to expect post op. After he cut me off because he was assuming what I was going to ask, I responded and said that I wasn't going to ask what he assumed I was going to ask. At the next appointment, it was the procedure day, and that took a little more time since it was the day of the procedure. At the final appointment, the post op appointment, we were in the waiting room for about an hour after our scheduled time, which is ok. The stitch removal took about 2-5 mins, and another 2-5 minutes before the doctor came in. He didn't double-check the stitches, but rather just informed us that the skin sent to the lab was not cancerous and reminded us of aftercare, and we left. So, nowhere did he spend a lot of time with us, so that's a lie. Although he spoke with his team, still no accountability or apologies. I don't care to speak with this doctor or the office any further, and none of the reviews will be removed. What's crazier is he keeps responding. Only now that these comments and experiences are made public. But this was not how he was on the phone brushing me off and being dismissive. Would he still be this way if it wasn't public? Seems like he's talking more to the public in third person. I reached out via internet inquiry box from his website. Then contacted the office a few days later. He was not kind on the phone. No one told him to call me while he was mid-surgery. After being dismissive, I decided to leave a review. He actually ONLY reached out after the damage was already done customer service wise. Would he have reached out genuinely otherwise? Absolutely not. Why would I want to further personally interact?

Great quality care and an awesome staff. I definitely found my clinic. The medical team was very…read moreprofessional and very informative.

Rachel is so great with my kids and grandkids she is so sweet and understanding and so good at…read moregiving vaccines. I will always recommend Riverside Family Physicians.