We visited what appeared to be a self-seating restaurant and had a generally positive experience with a few issues. After seating my children, I ordered at the counter, where K provided excellent, attentive service.
When our food arrived, an extra bowl of shoyu ramen was brought to our table. I politely informed the server that I had only ordered one combo and two kids' ramen, but she insisted the additional item was on the ticket and walked away without addressing the concern. The interaction felt dismissive and lacked basic problem-solving and customer service.
I returned to the counter and spoke with K, who immediately acknowledged the mistake, apologized, and resolved the issue professionally. His accountability was much appreciated.
As for the food, the ramen was enjoyable overall, though the pork could have been more tender. We ordered the shoyu ramen combo with pork and egg, gyoza, and a kids' ramen with added shrimp.
Despite the service hiccup, we would return. One negative interaction shouldn't define the overall quality of a business. read more