If I could give less stars I would. Terrible customer service. Owner was dismissive and rude when…read moreMy wife presented a question about an item. " I've been doing this for 20 years I think I know what I'm talking about" he ended up being completely wrong and sold her the wrong product. Never will be back don't recommend a store with that bad of customer service and misleading .. brought wife to tears.

Stellar service, excellent product, well worth the ride from the South Shore. Lovely people,…read moretotally delivered, faster than the estimated time. Cannot recommend highly enough!

This is a lovely fabric store that has great quilting fabrics and does beautiful home design with a…read moregreat selection of upholstery fabrics. They also sell notions and artisanal yarns for knitting and crochet. They hold both children's and adult sewing classes and adult knitting classes, as well. I am always greeted warmly whenever I enter the store by the owners and their staff. The Franklin Mill Store is one of my happy places!

I went here today looking for apparel fabrics. The sales associate was very nice and helpful, and…read moreit looked like they primarily carry quilting and interior decorating fabrics, with some knitting supplies. The apparel fabrics section was VERY small. Like ten fabrics.

Maria did a nice job hemming a pair of wide leg pants for me. During her busy prom season managed…read moreto fit me in quickly at a very reasonable price. I will definitely use her again. Thanks Maria!

Dropping my daughter off for college and her jeans needed a new button. Heartbroken and proud as I…read morewas - I knew that these jeans were going to be fixed before I left back to Cali, no matter what. I contacted this business and she kindly asked for a pic. She told me she would be happy to help, but also let me know how I could fix myself. This will definitely be where my daughter will go for all of her alteration needs. (My daughter is an avid thrifter and I'm certain their will be a broken zipper, button or seam in her future.)

This is a winner! My take is they are about high quality tools, machines and classes. I am a…read morenovice quilter and stopped by to get a ruler. I left with a bunch of great tools. They sell the high quality name brands and have very helpful staff. There are fabrics for sale it not a lot of them. You can however find a whole wall of cool quilting tools. I will definitely watch the classes list!

Super helpful and kind service. Wide selection, plenty of parking . Lots of machines to look at.read more

I am new to the area and was looking for a place to get some pashminas monogrammed as thank you…read moregifts for my upcoming wedding. JTstitches goes beyond the standard embroidery and helped me to decide on thread colors and fonts. We also spent time talking about the best options and pros/cons to different methods of embroidery. I was very happy with the final result and definitely plan to go back in the future!

From the owner: Embroidery of team and corporate logos. Personalization and…read moregift items. Polo shirts, T-shirt, Jackets, Sweatshirts, Hats, Bags, Blankets and More! Screen printing and Heat transferred items.

Never knew this place was here till I needed a presser foot for my new sewing machine. They carry…read morename brand feet for the big sewing machine brands (Janome, Brothers, Singer etc) and they have easily over a dozen machines setup to browse around on. Their prices seem to be very typical retail price (you can probably find a better deal online) but if you like the personal touch of demoing the machine and knowing you can get it serviced where you buy it, then this would be the place for you. They have sewing machines, sergers and embroidery machines and they do cleaning and repair of machines as well. I asked about the prices and while they vary from machine to machine (and repairs required) the prices weren't astronomical. They're open on weekends for a few hours in the afternoon (Closed Sundays in the summer I believe) so be sure to call first and check their hours.

Owner Chris Humphrey is as good as it gets. She is helpful, knowledgeable and very funny. Some of…read moreher staff, not so much. The store sells and services sewing machines, sergers and embroidery machines. They stock embroidery designs, threads, stabilizers, needles, rolling totes, chairs and sewing cabinets. The walls are adorned with examples of finished projects done in classes or embroidery club. Take one of the classes that are offered to be truly impressed by the helpfulness and knowledge of the staff and owner. Chris offers a discount on purchases made at the time of class. I have gone to three embroidery club meetings and all the material was supplied, the design(s) and all precutting done for me. The cost averages out to $9.83 a class. (It varies depending on the supplies she has to buy.) There are at least two employees available during the whole session to help with questions/problems. We all have a fantastic time. I purchased a high-end sewing/embroidery machine from Chris and could not be more pleased with the price and her integrity. After sale support is phenomenal. Having purchased three other machines elsewhere I feel I can honestly say phenomenal and it's not hyperbole. Stop in; you won't be disappointed.

Here at Independent Plumbing and heating we have been using east coast embroidery for years…read more Despite the ownership change they have stayed professional and high quality through the transition. Whether it's a jacket, shirt, or hoodie the work is always excellent, and uniform. We will continue to use them for all of the companies clothing needs in the future.

Ordered an apron for my "big brother," and they did EXACTLY what I sketched out for embroidered…read morepersonalization. He was thrilled. And it was a good price, and done in a few days!!! Will use them again!

Ink'd did an absolutely amazing job on the shirts I ordered for a charity walk. Colleen was so…read moreprofessional and answered any questions I had right away. Everyone on my team LOVED the shirts and we got more compliments from everyone around us! I will definitely be going through Ink'd again in the future! Thank you!!

I had what I thought was a great idea for a gift for a family friend who is experiencing some…read morehealth problems. I had almost no time to execute it, but Ink'd made it happen and it looked amazing and was so appreciated by my friends. It wasn't a large order, but they treated it like it was the highest priority, and that means the world. Thank you so much!