J and i have been coming here just about every couple weeks for a few months now, and i hesitated…read moreon how i would rate this place.
in truth, if you had asked me my opinion after our first time in, it wouldn't have been good. let me just start out by admitting i really don't know shit about shit when it comes to comics. but, as the daughter of an avid record collector and record show organizer, i've been around a very similar circuit for my whole life. so when i say this place is lacking in the ambiance department and the staff is pretty apathetic, know that i'm not expecting to be waited on hand and foot inside an art gallery or anything.
there are a LOT of books in this place. a ton. and yet, it simultaneously manages to look empty. like, it looks like a going out of business yard sale...but less lively. it's always empty and dead silent - all you can hear is the floor creaking and other people breathing. maybe i've watched too many episodes of the big bang theory, but they could really stand to get someone in there and decorate the place. i understand that to them, inventory is more important, but having a store that looks like this just really smacks of "i don't care." which was the same vibe i got from their "service." the first time we were in here, we hadn't yet figured out their organizational system and we were a little unsure of some release dates, so, we asked. and we were met with what amounted to "i don't know." is it out yet? when will it be out? are you sold out of it? where would it be in the store? are all pretty basic questions you should know the answer to or be able to look up if your only job is to sit in an empty comic book store all day every day. and if you have something, is it reeeeeeeeally too much to ask for you to get up and show me where it is instead of gesturing to nowhere in particular, so i give up looking and you lose a sale? i mean, jesus.
okay, so. the bright side. easy parking, either on street or in the public lot next door. inside, again, lots of books. good deals, and they often have sales on not only the "regular" comics but also graphic novels. their setup is alphabetical, with separate sections for marvel, DC, books, and kid's. the "kid's" section is directly to your left when you walk in, for my fellow adventure time fans ;)
and, for whatever reason, we've recently experienced much improved service. maybe we caught them on a string of perpetually bad days. maybe the big boss gave them a talking to. maybe they follow the high fidelity model and we've only just now earned our place as "regulars" and are thus deserving of being helped. *maybe* it's that J wrote an unflattering review elsewhere (after having a night and day experience visiting hub comics the same day) and a mutual acquaintance between J and NEC's employee said "hey, my friends are cool and you weren't, knock it off." who knows. but the last couple of times we've gotten the good service we should have gotten from day one. asking if we need help without prompting, helping us find comics, personal reviews/recommendations, giving out helpful information regarding ship dates, etc.
so, we'll keep coming back. a big selection and low prices. as an urban vinyl/blind box toy collector, i do wish they had some non-comic items beyond some magic the gathering things and a few tshirts & pins, but hey, this IS a comic book store after all. i just wish we had our recent positive experiences from day one. i doubt most customers would be as forgiving as us, especially when you have the option of shopping online. take a hint, NEC. i want to see you reach your full potential and stick around!