Don't use Madison Taxi if you really need to be somewhere on time (even with a day in advance reservation).

Two thumbs up. Taxi to airport. I called the evening before and scheduled for a 6:30 am pick up. The agent was friendly. We got a text message @ 20 minutes before telling us the driver was on the way and then another when he arrived. Right on time. The taxi was clean and driver was friendly. Great experience. read more

This cab company is so butt bro, I have to be at school by 7:15 (The time they come to get me is 7:00) and they always manage to mess up and pick me up an hour late. We decided to ask if they could pick me up at 7:45, because the school noticed me coming in as class started, but guess what...THEY CAME AN HOUR LATE AGAIN. After school me and my friend get picked up from school to be dropped back off at hour home by these Taxi's, we have waited an hour and a half waiting for them before. I don't recommend these Taxi's if you have to get somewhere fast or be somewhere on time. Don't get me wrong I love the drivers, some of them are so fun and nice, but the times they pick me up at...that's the part I don't love. read more

Do not use this cab company. They are horrible. They don't know how to keep a reservation when traveling to the airport. Uber is less money and "much" more reliable. read more

Horrible! Shouldn't be on the road. Would give them no stars if I could. 1. They were very late picking me up. 2. The taxi was filthy and stunk. 3. The seats in the middle and back had 1/2 seats not full seats. The top of the seat hit the middle of my back!! Not even sure that's legal. 4. When he picked me up he said the credit card machine was broken and I had to have cash. 5. The van had the engine light on, the brake light on and a tire warning light on!! read more

Madison Taxi - They should not even be on the road!Look at all the warning lights on in my taxi this morning! - Taxis Near Me - Madison, Wisconsin

Late this afternoon I hired a Madison Taxi to drive me home from the airport. First off all, I was carrying a cane because I have a back injury, but received no help in loading my suitcase. I did it myself. Same when I got home. In addition, the taxi was absolutely filthy, which I commented upon. The driver indicated this taxi is not the one she usually drives. I cannot speak to that one way or the other, but what I can say is that it is a stye. And a burn hole in one of the seats, which are absolutely filthy. Needless to say, I did not tip this driver, and will do everything to avoid ever calling upon Madison Taxi again. They give Madison a bad name. I can only imagine what visitors to Madison who take a taxi from the airport to their lodging must think when they get into one of these cabs. Madison Taxi does not reflect well upon our city. read more

horrible experience i would never want to ride again dismatcher was really disrespectful. i was just trying to check up on my ride and she had asked if i could stop calling and this was the first time i had called beside when i had called to get my ride and they took about an hour to get here. read more

Since all of the reviews are horrible and my experience was actually pretty good - I felt they deserved a review. I called Madison Taxi after panicking that we would miss our flight. Our 7AM departure had led to there being absolutely no Ubers, no Lyfts and other Taxi services wouldn't even answer (Madison is just a thin market) Called Madison Taxi - they said 20 minutes, they were there in 15. Our driver was great, no issues. The car was acceptable but not new or super clean - but other than that, no issues. read more

I just had ride with Kyle, and he was one of the friendliest drivers I've ever had the pleasure of riding with. Thanks for the ride and the conversation, Kyle! read more

I'd like to thank Erin for our ride to the Red Roof Inn in Madison Wisconsin for her deserving her 3 passengers that were blessed with our unfortunate situation and our problems and she was a sweet heart. I'd recommend Madison taxi service over yellow cab service any day. read more

I called for a taxi from Madison Taxi and I was told they would arrive in 20 minutes. The taxi arrived very close to 20 minutes. The driver put my groceries in the trunk. Had a pleasant chat with the driver. The cab was clean. When I arrived home driver offered to carry my groceries to my apartment door. Oh, and by the way, he was the owner of Madison Taxi it turns out. I will be calling them again. read more

Recently arrived in Madison and took this from airport to hotel. Car was filthy, noisy, rattle, and worn out. Has obvious suspension problems. Driver spent half the drive texting on his screen. I felt fortunate to arrive alive. Doesn't the state or city regulate the vehicles that licensed taxi companies use? read more

AVOID. DANGEROUS, ESPECIALLY IF YOU ARE A VULNERABLE PERSON TRAVELING ALONE. During a late-night trip from the airport, the driver refused to take my directions. Twice he ignored my directions and turned the wrong way. I hopped out of the taxi while he was turning to head toward a deserted part of the street, near a dead-end. He yelled at me for getting out of the car and threatened me with the police as I called the dispatcher to try to pay over the phone. The company seems not to be very concerned about what happened and has yet to reach out to me or return my message. There should be negative stars for this one. This was traumatic. read more

Recently, I contacted Madison Taxi and arranged to have them pick up of my 15-yr old daughter from summer school. I provided a specific pick-up time and scheduled the service for two consecutive days. On the first day, my daughter stood outside the school waiting for 20 minutes. After 20 minutes, she called the taxi dispatcher and was told that it would be another 20 minutes before anyone would arrive. After she arrived home, I contacted the Madison Taxi office to complain and was basically told that "things happen." The company representative offered zero understanding or empathy. However, I was assured that the taxi would be on time for day two. On day two the taxi was 45 minutes late. I will never use this company again. read more

I cannot say one thing positive. I was at the airport and a van drove up. A man and I got in the vehicle. The driver seemed to be about 75. He was very confused. My home is about 6 minutes away. The driver had no idea where we were going. I ended up telling him exactly where to go. He charged $17. He should have paid me! I was also very unhappy with the cost of my taxi ride. I had recently used Union cab and the cost was about $12. The driver was friendly and helpful. read more

This service keeps calling me on my business phone despite the fact I've told them multiple times I am NOT the person who requested the cab. I've blocked their number and somehow they still keep calling me! Even worse, I know the full name of the person who allegedly keeps requesting it AND they told me it was a medical ride. Way to violate HIPPA, Madison Taxi. read more

Outrageously bad experience. Arrived over 30 minutes late and driver drove as slowly as possible to the airport knowing we needed to catch a flight. Have to enter credit card info manually, like in the 80s. Hard to believe they are still in business. read more

This company deserves zero stars. I had a reservation with Madison Taxi Service and needed the pick up 15 mins earlier. Bill (what a jerk) proceeds to tell me that they're very busy at that time and that the driver might be 15-20 mins late. I said "should they take an Uber" he responds with then he'll cancel it. I said what, long story short if I'm the taxi is not going to be on time and we won't get to the airport in time? This makes no sense. FYI A friend took this service this am. No Mask worn but driver. Very bad business. If I owned this business I'd practice better customer service!! read more

I reserved a cab two days ahead of time, confirmed my reservation the night before. I needed them at 5 am for a 6:30 am flight. They were 15 minutes late getting me and were rude about it. I'd not use them again. read more

Ordered a cab one day in advance for a 5AM pick-up to the airport. The cab was 20 minutes late, and I nearly missed my flight. Cherry on top: the driver defensively told me when I climbed into the cab that it was not his fault he was late. I will not be using them again. read more

These guys suck. I made an appointment online to be picked up at 8:45 am to make a 9am appointment. At 8:50 I called to check status and was told they would be late because they we still dropping kids off at school!? I said what is the point of making a reservation if it can't be kept and why wasn't I notified that the reservation couldn't be kept! I asked to speak to a supervisor and got some guys who made it seem like it was my fault because I didn't call them to make the appointment vs online because they are busy in the AM!? I said no where on their web site does it say to call if you really needed to be somewhere on time and I didn't give a f**k about dropping kids at school. He said it was common sense the I should have called if it was important - never apologized or tried to make accommodation and hung up on me. I called back and spoke to the same guy who told me he canceled my pick up because I swore at him. If I could give zero stars I would. Unbelievable read more

Got a panicked call from my girlfriend as she was riding to the airport in one of their taxis, telling me they charged her a much higher fare than they had originally promised over the phone. She had tried to go to a nearby ATM once they stopped at the airport, and tried to offer her credit card as payment instead, but the cabbie instead decided to keep her in the car and scream at her and threaten to call the police because she was a few dollars short. She was almost in tears. After spending half an hour on hold waiting to talk to the dispatcher because the cabbie refused to talk to me, I read off my credit card number to them to have them charge her fare to me, despite having rejected my girlfriend's card earlier for no reason whatsoever. The dispatcher then told me he was going to charge me an extra half hour's worth of fare, because we, apparently, had caused the cabbie to be delayed despite their own inefficiency. After telling the dispatcher about the situation, he only fought back and told me it didn't matter, further delaying both the cabbie and my girlfriend. I stood up to his bullying for the fee and he eventually begrudgingly agreed to drop the charge and threatened to immediately call the police next time. That's one hell of a way to keep your customers. read more

Got a ride home from the Dane County Airport with Madison Taxi. There was a line waiting for taxis so the guy said he could take 5 of us to where we needed to go. To me, I'm thinking, there must be some economy of scale here with 5 passengers instead of one. But nope. Charged full price ($14-21) to each of our locations even though we had to tag along while they dropped everyone else off. Fortunately, i was the second person dropped off but charging that much to take 5 people home is ridiculous when you're making multiple stops. On a side note i took Badger Cab to the airport. They picked up another passenger on the way and charged us only $10 each to get to the airport (full price is $16 from my house) + they were on time & friendly. Madison Taxi is a rip-off. Don't use their service if you don't have to. read more

Taxi 81 is a prick. There were four of us waiting in the snow and this guy skipped us and took another group that showed up after us with no explanation. Two of the guys in our group are Hispanic and the group he took were all white guys. The next cab from the same company pulled the same thing and left us standing in the cold. I have always tried to support taxi companies vs. taking Uber or Lyft but taxi services like this is the reason why people use those services. read more

Russ was a great tour guide of Madison. He gave me all the scoop about the town including that its Moving Day for University of Wisconsin students. (The year lease for college students ends on August 14 and as they move out, the sidewalk is filled with trash, sofas and other pieces of furniture.) He introduced me to the beauty of the area. Thanks for the introduction to Madison! UPDATE: 2/7/08 -- I am so glad that the taxi service was available to take me to Epic this morning. SInce I wasn't able to take the shuttle from the hotel this morning (hey, I was stuck in St Louis until 9:00 am this morning) and there were no 4-wheel drive cars available to rent (Madison got 13.5 inches of snow yesterday/last night and the conditions were not the best - black ice was an issue). I got to the campus safe and sound, as quickly as possible. Great service!!! read more

Each time I've seen a Madison Taxi driver on the streets of Madison, one of the following has been occurring: -Driving aggressively and well over the speed limit -Shouting aggressively on the phone or in person while driving -Speeding through pedestrian crosswalks while pedestrians were present *and* the lights were flashing Please use Union Cab if you call a cab in Madison.....or Uber or Lyft. It's quite shocking that this company is still in business. read more

This was a completely horrible experience. Madison Taxi took advantage of the fact that we were stranded with a cancelled flight and charged us $44 for a 15 minute cab ride. We had no choice as it was the only cab and missing the bus would mean missing the flight home. To add insult to injury, the driver was rude and followed us to the bus stop to complain that the outrageous pricing was the fault of the city of Madison, not his cab company. In contrast, the evening before I took a Green Cab downtown from the airport. This cab was a spotlessly clean brand new Prius, the driver was extremely courteous, and the 15 minute ride cost just $10! read more

Great service. Fare was fair. Still if you have the time,try Madison Metro instead. For the cab,it is a four dollar drop fee plus one dollar airport surcharge to take them from the airport.Compared to most cities,Madison has great taxi service.I don't get the negative reviews. Yes is is pricey.But the service is much better and I have never had a bad driver. Plus I have had better on time experience with Madison Taxi. read more

Feeling a bit anxious about arriving at the Memorial Union on Van Galder/Coach USA from O'Hare at 3:30 a.m., I call from O'Hare to schedule a taxi to meet the arriving bus. The dispatcher (Dawn?) made me feel taken care of, not dismissed, and we made a plan to call again once at Dutch Mill Park and Ride, 15 minutes from Langdon Street. I spoke to her leaving Dutch Mill and received a text that Madison Taxi was waiting for me several minutes before the bus arrived. Another taxi company in Madison did not offer me any assurances because the Dairy Expo was in town -- and this is a company I have an account with. I'm grateful to Dawn and to Donald, the taxi driver, for their response. Donald also provided something special: an imitation of Donald Duck saying 'Welcome back to Madison.' Thank you, Madison Taxi! read more

Ripp off. The taxi driver drove a way long way from a restaurant to my hotel. They just rob you. I called the office and the lady who answered the phone seems she knew it. She called the driver and asked him to return back to give 10 usd back. But then she gave the excuse of that he is a new driver and does not know his way around. As a matter of fact, he knows exactly what he was doing. He asked if i have been here before. Then drove on a way too long highway. To me he knows his way around way too well. He is a crook. I thought they would fire a guy like that. read more

Punctual, clean, and Friendly! We got a Madison taxi from the airport and later reserved one back to the airport. They showed up early and the driver was very friendly. Last year we made a reservation with another company and they did not show up- when we called them to find out what was happening they told us they were busy and could not get us to the airport in time for our flight. We will continue to use Madison taxi cab and recommend our parents use them. It is good to know you don't have to take the first taxi in line from the airport- choose the one you want. read more

I wish that I could give 0 stars. The Madison Taxi website allows customers to book taxis and sends a confirmation email, but apparently none of these bookings go through. I called to confirm the method of payment for a taxi a day in advance since I had never used this service before, only to hear that I actually did not have a taxi booked. The dispatcher booked me a taxi that was considerably earlier than the taxi I initially requested and proceeded to admonish me for trying to use the online method. Given that my previous attempt to book a ride failed, I requested for an email or text confirmation of my booking and was told (once again, condescendingly) that this was impossible . Thus, at the moment I am left with a booking that was not my requested time and without any written confirmation. I hope that my taxi actually comes tomorrow morning, but nonetheless do not plan to use this service again. It is a shame that this company is so unorganized as this is one of the only ways for individuals without cars to get to airports or other important destinations during times when Uber/Lyft are largely unavailable. read more

I tipped the driver $0 because he wasn't that great and the price of the ride was really high. After checking my credit card I saw that I had tipped him $10. The driver wrote a 1 in front of my 0 for the tip. I called their customer service and they called the driver and later responded: He says you tipped $10, so that's that. read more

Quotes me $25 then charged $41. Dispatch said I have to pay the meter. Use Uber my phone died or I would have done same. 10 years these assholes are gone anyway. read more

I woke up an hour before my flight on New Year's Day and rushed to call a cab. Every company said it was a 30 min wait for a car but Madison Taxi got me one in five minutes. My driver was AMAZING. He got me to the airport safely and fast. And I made my flight!! read more

I wish I could give them zero stars. I've used Madison Taxi three times. Never again. The first time I called them, it took 45 minutes for the cab to show up. The second time it took an HOUR and the final time over 45 minutes. Then, all three times the cabbies took the longest possible route after I told them the fastest way. It ended up taking an hour or longer to get across town, with a total time of 2+ hours if you include the wait. It would have been far cheaper and much faster to take the bus! They also have the *WORST* drivers in Madison. Two of the ones I ended up with didn't stop for a single stop sign and one sped through a couple red lights. That one tried to bully me for refusing to give him a tip! As if the $45 fare wasn't enough. As a pedestrian, I've been nearly run down by their cabs twice so far. One of them screamed and swore at me like it was my fault he ignored the stop sign. If you're out walking, beware of these cabs! I have emailed the company to complain and was completely ignored by everyone from the "safety" manager on up to the CEO. They don't take safety concerns seriously and really don't care what their customers think of them. I am NEVER calling these guys again and I strongly urge anyone needing a cab to call one of the three other cab companies in town; you'll save time, money and frustration. read more

Used Madison taxi twice today and both experiences like the review above are piss poor. Very rude and intimidating cabbies,shouting at the passengers LMAO. Right yeah? Very condenscending and a poor service in general. Thought after the first time was a fluke so I used the cab service again and low and behold the same if not more so thing happened. At least I cracked a giggle, for a time I thought I was in a some sort of a dream!!! O h how I was wrong! Avoid this cab business at all costs!!! read more

Do NOT call this cab co if you actually want to be picked up. I made a reservation for a pickup and called when they were 20 minutes late. They told me they were busy and had no idea when they could come get me but it might be another hour. No apologies just rudeness. I then ordered UNION CAB online and they came. Promptly. read more

For all my Madison/Sun Prairie friends. Please use any other Taxi service other than Madison taxi, they are in the gray vans. I tried to put a homeless man who couldn't get a ticket at the airport in their cab. We wanted to get him to a the Van Gelder so he could get to Chicago. I told the cabbie that I would pay, and was going to give him a $20, but I asked the cabbie to show some compassion and not overcharge this guy and give him some money back so he could get a hot lunch. The driver in car 85 told me he won't give any body money back and wanted 25 dollars to drive less that 5 miles and he worked part time on commission and didn't care about this homeless man. I told cabbie 85 that I wouldn't be using his service and calling Union cab. He says to me " I don't give a shit, go ahead!" Union cab is the way to go!! I explained to your driver the situation. This driver was compassionate and said he would take care of this individual. THANK YOU UNION CAB (yellow cars). You guys are awesome. Thank you for being HUMAN! read more

The cab never came. I ordered a cab online, and I got a confirmation email and everything - no-show. I would've missed my flight, but Union Cab was able to send someone within 5 minutes. Don't use these guys. Or at least not their atrocious website. read more