I'm a long-time J. Crew fan, especially for workwear. Since Madewell appears to be JC's hipper, more casual brand I thought I'd order some cute items online during a Labor Day sale. Unfortunately a pair of jeans (which seemed to be "vanity sized") and dress didn't fit me well, so I decided to pop in here and exchange or return the items. As another reviewer mentioned, the environment wasn't friendly. I was greeted by two employees, yet in a insincere and almost obtrusive way. Despite being one of two shoppers in the store, I single-handedly rifled through the stack of jeans looking for my size and neither of the employees asked if I needed any assistance. I couldn't find my size, and honestly for the $$$ of the items here I gave up. I ended up returning my items (the employee who processed the refund didn't ask if I'd like to exchange or find a different style). I headed over to Nordstrom afterward where I found a much more helpful salesperson, another pair of jeans that fit better, and were on sale. read more