I ordered a custom birthday cake and paid $117 upfront through Zelle. After I sent the payment, the owner informed me she no longer had access to that Zelle account. She said she would contact her bank and still confirmed my order. Just two days before my daughter's birthday party, the owner told me her family had norovirus and offered to either make the cake or cancel with a full refund. I appreciated her honesty and chose to cancel since the cake would be served to many children. Having to find a replacement cake only two days before the party caused me a great deal of stress, a parent planning a large birthday celebration, this added unnecessary pressure during an already busy time. Despite that, I remained understanding because I knew her family's illness was beyond her control. The owner asked for other ways to refund me, I sent her my Venmo information and she promised my refund would be sent "in the next couple of days." More than a week later, I still have not received my $117 refund despite multiple polite follow-up messages. I also contacted my bank, but they explained they couldn't dispute the payment because it was successfully sent to her Zelle account. Since the recipient banks with a different financial institution, they couldn't investigate what happened after the funds were received. What frustrated me the most throughout this experience was the lack of communication. I never knew if or when I would receive a response. Sometimes I had to follow up just to get an update, and now my messages have gone unanswered altogether. A simple update would have gone a long way. I understand emergencies happen, and I genuinely appreciated the owner's honesty about her family's illness. However, promising a refund, acknowledging the payment issue was their responsibility and then failing to communicate or issue the refund has been very disappointing. As of today, more than a week after she promised to send my refund, I am still waiting to receive it and have not received any communication from her. Based on my experience, I cannot recommend this bakery at all. read more

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While I didn't work with this business directly. The person who ordered the cake seemed to speak highly of the owner. Opened during the quarantine everything looks beautiful and went smoothly. Appreciate them for making a cake customized for my brothers birthday--who can't get enough of the flavor. Now, I'm told this is a keto cake, I cannot get myself to believe it. Business owner, is this really keto? Aside from this, design is beautiful. Cake taste amazing. Delivery--arrived put together and apparently timely. Thanks for making my brother birthday that much sweeter! read more

Mad Batter Bakery - Birthday cake with custom design - Custom Cakes Near Me

Sarah at Mad Batter Bakery is simply the best. She worked closely with my Fiancé to make the perfect 50th birthday cake. The cake was so perfect! The taste was amazing! I had people getting seconds - when does that happen anymore? But they did. PS I will be using mad Batter Bakery for my wedding as well! read more

Mad Batter Bakery - Fabulous cake - Custom Cakes Near Me

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Sarah is super responsive and friendly! You can tell she enjoys doing this and even helps bring your idea to life. I've used her 2x in the last 3 months and both cakes have turned out incredible (and DELICIOUS!) and on top of that, she delivers I can't wait to create something else with you next time read more

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Sarah was absolutely wonderful the cupcakes and cake were beautiful and delicious and her presentation was beautiful. I highly recommend. read more

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I absolutely loved working with Sarah. My husband and I got so many compliments from guests on our wedding cake, it was completely gone by the end of the night! It was such a hit. It was absolutely gorgeous and Sarah captured exactly what we wanted. read more

Mad Batter Bakery - a wedding cake on a table - Custom Cakes Near Me

Started conversing with them, let them know what I needed and by when. I also said if they weren't able to do it, let me know so I could move on. Texted them the next day twice as I wanted to know if they could do it so I could move on if not. Received response in the evening stating they'd been out delivering cakes and would check their calendar, do a quote etc. That was a week ago. Glad I moved on the next day so I'll have a cake for my mom's 90th birthday. read more

Mad Batter was so easy to work with! I was able to complete my order via messages which was perfect as I was on a flight. Sarah was SO responsive and was able to accommodate a pretty last minute request. And on top of that, we then changed our mind about the kind of cake we wanted. I would have understood if she turned us away, but she didn't! She made it happen. She also doesn't make one of the desserts we were looking for but was kind enough to refer me to where I could find it. I was already impressed with and grateful for the great service, but the VIP clients I ordered the cheesecake for said it was to die for! I can't wait to try one of her creations myself. We will absolutely be using Mad Batter for our next cake order in the Sacramento area. Thank you, Sarah! read more

Delicious moist cupcakes, adorable designs all for my 50th Birthday party! You will not be disappointed!

Loveddddd the cake they made. I'm not huge visionary, and I just gave her a bunch of random scattered ideas for my daughters 1st birthday. She totally created a master piece. We will definitely add this company to our regular rotation for special events. Love love love. HUGE bonus is the cake was super tasty. I'm not even a cake fan (don't judge), and the cake was so moist and delicious. read more

Mad Batter Bakery - a cake decorated with roses - Custom Cakes Near Me

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I thoroughly enjoyed my experience with Mad Batter Bakery! I needed a birthday cake for my boyfriend's surprise party for February and I struggled with placing an order with a different business. I was able to get a quote within a few days of messaging and placed the order without any hassle with Mad Batter Bakery! The communication was fast and efficient much to my surprise as I was placing the order around new years (12/29) and Sarah was on vacation (which was totally my bad as it slipped my mind people would be on a break during this time ). The party theme was Garfield and obviously the cake had to be Garfield. Sarah was transparent and clearly communicated what to expect from the order, such as the head and legs needed to be rice treats due to the weight of the cake. The cake was a HUGE hit at the party and everyone wanted to know where I got it from. The cake was delicious and it was gone within an hour. Thank you, Sarah! read more

Mad Batter Bakery - Garfield Cake - Custom Cakes Near Me

The best tasting cake and the most beautiful cake for my 60th party! I would recommend this designer and I have many times over read more

Mad Batter Bakery - Travel themed cake with designer accessories! - Custom Cakes Near Me

I searched Yelp for a wonderful talented baker. Mad Batter Bakery was one I located. I sent a message and was immediately contacted. We hit it off right away! Sarah was awesome!!! I sent her what I was thinking and she made it happen! I loved working with Sarah. She even delivered for me! Love the customer service and loved the cake and cupcakes. You will not go wrong with this company! read more

Mad Batter Bakery - Cookie and cream cake and triple chocolate cupcakes. - Custom Cakes Near Me

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Not only did the cake turn out PERFECT, it was delicious too. Sarah delivered the day of the party and showed up right on time. Thank you so much! read more

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We used Mad Batter for a 50th Birthday Party and we couldn't be more pleased. From the initial consultation to the follow up until the event, Sara was always friendly, responsive and fun to work with. We will definitely use Mad Batter Bakery in the future. Thank you. read more

Mad Batter Bakery - Chocolate covered pretzel sticks, German Chocolate Cake, rice krispy treats and sugar cookies. - Custom Cakes Near Me

If you are looking for excellent customer service, attention to detail and a delicious cake make sure to book with Sarah. She took every bit of my partial ideas and made my vision for our sons baptism cake happen. She even made me an extra fondant topper if I didn't like the original one she made. It has been an absolute pleasure working with her and she certainly got a customer for life after making us an incredible cake. read more

Mad Batter Bakery - Vanilla cake, vanilla buttercream with strawberries raspberries filling. - Custom Cakes Near Me

I ordered a cake from Sarah for a small wedding reception. Sarah was so easy to work with, gave great advice and helped with choosing popular flavors. she even delivered the cake to the venue!!! the cake was gorgeous and tasted wonderful. received so many compliment. Will definitely use her again for my parties. thanks Mad Batter Bakery!! read more

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If you're looking for a good tasting, beautiful looking cake you found your place! Sarah is always so sweet and helpful when helping picking out the cake and design. I would highly recommend!! read more

Mad Batter Bakery - A "painted Rock" cake - Custom Cakes Near Me

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Sarah was awesome to work with! She helped me pick out exactly what I wanted and was able to help us with a quake on fairly short notice! I was impressed when I saw the cake and it tasted just as good as it looked! I will definitely be using max batter bakery again!! read more

Mad Batter Bakery - Custom Cakes Near Me

Sarah was very easy to work with, accommodating, and makes delicious cakes. Not only didn't it turn out perfectly as discussed, it tasted even better. She delivered cake to door step and it was nicely boxed. I highly recommend Mad Batter and can't wait for her to make another cake for a special occasion!!! Thank you! read more

Mad Batter Bakery - Pink ombré to reveal that we are having a girl - Custom Cakes Near Me

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Worst customer service. Upon sending an inquiry email was sent a response that I could either respond to the email or text the number given. After texting about designs , dates and servings was left hanging. Sent inquires to confirm and was still left hanging. With barely days to the event, sent an additional inquiry email and was advised not on schedule and no opportunity to be added. The absolutely worst service. Wouldn't give this company a dime. They obviously wouldn't need it as they left my business inquiry hanging. Would June them zero stars if I could !! **** Well let's 'whole picture it* You failed to mention that you also did not respond to my text inquiries last Friday nor yesterday. It was only when I went back to the email route that I received a response. So overall responsiveness is still not good. If you rely solely on the community support , it might be best to follow up on what you may think is a ghosting. If you are offering text communication, you may also want to make sure there are not 'system errors, as you mentioned , and/or consider it may be a system error and not a ghosting. Back to full picture, you asked for a 'shot to make it right in the future' not how to resolve the issue now. For the record, the only way to have resolved this would have been to find the time /space to complete the order as there is no 'future' for me and your business. Lastly, no, there was no invoice or deposit as one was never mentioned or provided. read more

Ordered my daughters second birthday cake from her and it was amazing. Aside from looking beautiful it was moist and flavorful. We were all very happy I definitely recommend the strawberry shortcake read more

Mad Batter Bakery - Custom Cakes Near Me

I called this business twice and texted twice as well. After one response by text they never called or texted me again. Heard good things about mad batter but would definitely not recommend them now. Horrible customer service and follow up. Very disheartening and disappointing. read more

Sarah made our wedding cake and cupcakes. She was amazing throughout the whole process from start to finish! It was extremely difficult to narrow down our choice in flavors because we loved all that we tried! We loved being able to have the tasting dropped off at our house so we were able to discuss the flavors and combinations without any pressure. Sarah gave us exactly what we wanted visually and the cake was delicious!!! We got soooo many compliments from our guests at our wedding. I will definitely be using Sarah again when we need desserts!! read more

The frosting was hands down the best I've ever tasted, the cupcakes could've been a little more moist. But they were absolutely beautiful. I ordered them for a pregnancy announcement and they were perfect. Just a heads up I had to pay via PayPal or Venmo then had to print out the contract, sign it, scan it, and email it back to her. She delivered them to my house which was so convenient! I would order from her again. read more

Mad Batter Bakery - Pregnancy announcement cupcakes! - Custom Cakes Near Me

If you're looking for a cake,look no further, Sarah Crabtree is an amazing baker. She has always been more than willing to work with you and lead you in the right direction if your unsure. She is punctual, professional and always answers communication, besides the cakes and cookies the other desserts she does are divine. Best Bakery for elegant desserts or down home country Amanda Huff read more

We couldn't have been more happy with our experience. The communication was thorough, prompt, friendly. The cake was done on pretty short notice, we weren't sure it was doable, but they not only (literally) delivered on this cake, they made a cake that was so amazing we didn't want to cut into it. Of course we DID and it was absolutely delicious. 10/10 the whole way through. Thank you so, so much! read more

Mad Batter Bakery - Custom Cakes Near Me

First let me say I have been on Yelp for years and have NEVER posted a bad review. If I have had a bad or so-so meal I just won't say anything. But this time I am very frustrated! I called Mad Batter Bakery on Tuesday, September 1, 2020 hoping to order a small birthday cake and a dozen cupcakes for a small family gathering for a husband and wife that are both turning 93. (They are new family to me, but I want to honor their age and their long marriage, married over 70 years!) The bakery's mailbox was full when I called, and I got hung up on. I then messaged the bakery through Yelp. I got the following response from the owner Sarah, "I apologize, it's typically very hard to chat during the day for me. What kind of cake / cupcakes were you looking for?" I immediately wrote back, "You can call me when it is convenient (and gave her my phone number.) I will be in Lincoln for a small family gathering, date of lunch is Sunday September 20. I am meeting 3 new people. Two of them are 93, one just turned, the other will be end of September, man and wife married over 70 years. I want a small round two layer cake, white cake with chocolate buttercream icing. Then a dozen cupcakes. I would like to talk to you about the flavors. I would like everything delivered to my aunt's house." (BTW, I didn't see a website or anywhere where I could see cupcake flavors.) I waited two days then messaged through Yelp again, "Sarah I understand that you are busy. I hope you saw my last message from two days ago since you didn't respond. Can you tell me when (or if) to expect a call from you? I would like to go over the details of the order I would like to place." I kept waiting for a response, and when I didn't get one, I went back to my original email from Yelp stating I could respond directly to the business through the email (which again took me to Yelp's messaging.) I sent the following "Sarah I sent you two more messages (Tuesday and today, Thursday,) now I decided to send one from the first Yelp email I got that told me you had replied to my initial email. I am hoping to hear from you. Sarah responded right away, "the easiest way to get into contact with us is through yelp messenger. Thanks!" (Which is what I had been doing!) It is now 3 days later since my original phone call. I got the runaround and was never able to speak with anyone or place an order. After this experience I am calling another bakery. I am coming from out of town and hosting a family function and need reliability. I need someone who will call me back. I am thoroughly disappointed with my experience with this business and would never recommend it. COVID or no COVID, this lack of responsiveness to a prospective customer is in excusable! read more

I'm not sure how to order anything from here. The phone number goes straight to voicemail, which is full and there is no website or anything other than this Yelp listing that I can find. ‍ read more

Sarah is AWESOME! She fit me in with only a few days notice, delivered just before the party which was one less errand for me to do, was very polite, and everything looked and tasted amazing. I sent her a few decoration pictures and she was able to match the colors perfectly. True gem! read more

Mad Batter Bakery - Custom Cakes Near Me

Sarah is amazing and so talented! She made the dessert bar for my wedding and it was absolutely perfect! Everyone loved the macaroons, cookies and the cake, it was delicious and so beautiful! Sarah was so easy to work with and very accommodating! I would recommend Mad Batter Bakery to everyone! read more

Mad Batter Bakery - Custom Cakes Near Me

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I fell absolutely in love with the work of Mad Batter Bakery. I really wish I would have gotten better pictures of the cake and cake pops (not pictured). We had vanilla bean cake with strawberry filling and it was such a hit with our guests. My guests raved about how good everything looked and how good this cake was. I owe it all to Sarah. Sarah is friendly and very communicative (which is a quality I appreciate). She was easy to get in touch with and made it all as simple and easy as possible. This picture really does not do it justice! I definitely plan to go through Mad Batter Bakery again! read more

Mad Batter Bakery - Custom Cakes Near Me

Sarah was amazing! We had arranged for a family friend to make 100 cupcakes for my daughters wedding, they said they couldn't less then a week before the wedding. I contacted Sarah and she immediately responded. She came through and delivered them to the sight! Everyone raves about how good the cupcakes were. They were beautiful on top of being delicious. I can not thank her enough she took a tremendous stress of me and my family. I can not recommend her enough! I will be using her for any kind of bakery needs I have. read more

Mad Batter Bakery - Custom Cakes Near Me

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Sarah made an anniversary cake for my grandparents 60th anniversary party and it was incredible!! Looked perfect and tasted so amazing. The whole party was so impressed. Highly recommend read more

Mad Batter Bakery - Custom Cakes Near Me

Sarah's cakes are absolutely delicious! She's easy to work with and puts all her heart into these cakes! Not to mention she'll take your idea and turn it into something more than you'd ever imagine. These are not from a box. She spends countless hours making them and decorating them. Hands down, Sarah is the best!! read more