I was absolutely DISGUSTED opening this cake pop maker. This is completely unsanitary, who knows how long this has been in stock for with food on it but clearly it's been long enough for it to be growing MOLD. THIS WAS used AND RETURNED. I don't live in San Jose for me to be able to return this but this was the WORST and I cannot believe Macy's even accepted this return without looking at it . read more

See all

The worst! all returns are done in one area ever since Christmas- per staff!They're all tired and rundown! Save yourself the trouble! Look at picture- return line like at Walmart Macy's turning into Walmart! Probably because they're going to close real soon that's not a way to close the business! Macy's east side is trash! read more

Macy's - Department Stores Near Me - San Jose, California

Some of staff members were not happy when I asked about coupons .they are not enthusiastic about recommending products when I asked about cosmetic they Said no while there are new similar products .becarefull when they offer to upgrade the America express read more

Service is bad. There is only 1 sale associate working for the whole woman department. The customer service seat won't let me make a purchase even though there is no one behind me. They insisted I go to the only sale register with a long line. Then the lady works there did not even know the merchandises. Not worth my time. read more

I'm usually not impressed with Macy's and the store here was below average from the Macy's I've gone to. I walked in and it looked like an average Macy's store but as I looked around more, the men's section was messy and it was hard to shop. When I find it hard to shop, I just don't put in the effort to look under the messy piles of clothes because I could find other stores to go to and waste less of my time. read more

If you like digging for gems like you would at a thrift store- this Macy's is not so bad. I have found a few really cool items on the clearance racks. This location is more organized than Valley Fair, so this is my Macy's of choice in the area. Sadly- it does not come close to my favorite Macy's in Modesto. *Sigh* read more

Macy's "buy online pickup" is supposed to be the convenient, speedy way of purchasing; however, it is taking horrendously long. Being only the 8th person in line with only one representative assisting, it's taking nearly an hour. Sluggish, sluggish, sluggish!!! read more

So this is for an online experience with Macy's. I placed an order in May and am missing part of my order. I went online to their "live chat," and it says "Live Chat is not available at this time. Call us at 800.945.6229 to speak with a Live Agent." I called that number, entered my order number and it says "a live agent is not available, please go online.." So there is NO way to get ahold of anyone regarding my missing item. Extremely frustrating to spend money, never get the item, and have no way of contacting anyone at this company! read more

Thee worst costumer service I have ever dealt with, EVER. Did not even attempt to help to customer in any way.

Ghetto area. Hoochie clothes. Constant sales. Perfect place to get clothes you'll leave behind in Vegas! read more

Sorry Eastridge.... I have to agree with others... This is the most disappointing Macy's ever. Long Short story: I was in a hurry. I went to buy a red purse (don't ask). I was paying with my ATM card.... *****Please note I am black***** She asked ATM or Credit. Because I was in a hurry I said ATM so I wouldn't have to dig through my huge junky purse looking for my ID. Then she asks for my ID!!! What? (I thought if you use ATM then you don't need ID) Maybe she didn't hear me... Cool. I show her my ID. Then she slides my card. The store is so old she has to slide my card at her register because the ATM machine's slider doesn't work... but whatever- not a big deal. I'm thinking maybe that's why she needed to see my ID... the ATM doesn't work... but then she tells me to enter my pin! What? I thought it was one or the other... Pin or ID... never both... Okay whatever. I enter it and she tells me it's wrong... try again. What??!!!!??? Okay fine. So then I go to enter it again and I put in the first number and the second and I feel someone looking at me so I stop... this broad is looking right at the pad while I enter my pin! I stop and look at her. She is so busy memorizing my number she doesn't realize I'm looking at her for almost 10 seconds (that's long if you think about it). Then she says if it's wrong you can go back.... she must want to fight. I tell her it's not wrong... I just don't want you looking while I'm trying to enter my private pin number. She was embarrased but I could tell what she was thinking and it is related to me being black and buying a rather expensive item. I don't wanna be like that so you can jump to your own conclusions. Anyways- end of story. Eastridge Macys is old, their Mac counter is excellent but the customer service not so great. 2 stars because they are reliable for last minute finds on a busy Friday night. read more

The lady at the watch section was very rude; I think her name is Kim. Anyways, we came in to utilize a Macy's representative to call another Macy's (Bakersfield) for a product they (Tully) didn't have in stock. She was slouching on her counter, not mobile or helping anybody. I knew it was bad news, and it was. She already had an irritated tone in her voice when we approached her. As she "helped", she used the phrase "I don't know" a lot. She was very unwilling to ask any other representative to make this deal work. We ended up solving the problem ourselves after she gave up on us, we successfully ordered our product. Phew. The other workers are fine, but the woman we dealt with was just too damn rude and unprofessional. read more

Talk about a HOT MESS! This Macy's is SO DISORGANIZED! I would say 2/3 times that I go, I would find something that I want to buy but then they can't find the tag or the price so they wouldn't sell it to me! I usually only shop at this location when I either have a return or if they have something on hold for me that I called ahead and asked them to find. It is extremely difficult to shop here. The reason I gave this place 2 stars instead of 1 is because I've had good experiences at the Bare Escentuals counter numerous times. They know their stuff and they always have what I'm looking for. The associates at this counter seem a lot nicer than the others around. I would have to hunt someone down because it seems like they're never around! Save yourself the trouble and shop at a different mall! read more

Overpriced for a horrible selection. It seems like everything is oversized here. It seems to be all L, XL, and XXL. Is this Macy's getting stuff the other Macy's don't want? And customer service is not so great. No smiles, nothing. Cash register clerk looked like she didn't want to be there. Now, I wouldn't want to work all day at Macy's either but at least fake it. She looked really annoyed when I asked her if the sweater was really on sale or if it was placed mistakenly on the on-sale pile. I also asked an employee where the fitting rooms were. The guy refused to make eye contact and just lazily pointed in the direction of the fitting room. And for some reason, the fitting room smells like urine. read more

Would you like a Visa card and save 20 percent? say NO! Macy's I don't need a visa! Customer service- 3 star Male clothing- If you are a smart shopper you will find out that some of the items here are discounted (cheaper) than Valley fair and Oak ridge. read more

I never had any bad experiences shopping here. Until, today when my cousin and I went to pick up her boots that was bring placed on hold. The shoes that was placed on hold was under a different sale associate. The reason we didn't make the purchase from that person was because we wanted to get the price for One Day Sale which is the day after. Upon going in to pick up our shoes, we was well greeted by this one woman (Philipino). We told her that we were not here to shop around. We were just here to pick up our shoes. She immediately changes from being nice 10 to 0 ( I don't give a crap anymore ) Just because.... she knows that she isn't going to make any sales and commissions out of the service that she was going to provide us. We were being ignored the whole time after. With that being said, it just showed that their service isnt really good...and they only will served you at best only if they can make something out of you. read more

This is my usual Macy's branch, unless I bother going to Valley Fair's mall. Macy here actually has really nice employees! I know a couple of girls working here and they are pretty pleasant. Actually, once my mother and I came in with a BUNCH of coupons on a One Day Sale/Door Buster event. One female employee working at the petite clothing section was really nice to take the time to find the cheapest deal for us. Scanning our coupons individually per clothing item. I didn't know her, but I just asked her nicely what she thought what coupon would be better to use. I wasn't expecting for her to do that! Aside from that, I don't really like the shoe section in this Macy's. I find better shoes at the Valley Fair branch. Petite clothing section isn't too bad. read more

HELLA GHETTO!! I don't buy ANYTHING at this Macy's except for MAC makeup - in an emergency... That's about it. Only because, it's the closest MAC store from my house. Other than that, you can have the same Guess jeans displayed on a fixture at Macy's Valley Fair, and the same pair of jeans on a fixture at this Macy's and feel like the quality is ghetto - even if it's the same damn thing! Kinda like in that episode of Sex & the City where Samantha buys Fendi bags from the trunk of a car. Looks legit as can be, but the presentation sucks ass and you just feel cheap in the end. read more

Honestly, this Macy's isn't that bad at all. I always seem to get the nicer customers and friendlier staff... and it's strange because I'm always in the Men section, I figure they (the workers) would pay less attention to us than the females; by which I'm assuming make up at least 70% of the demographics of this store. Regardless, it's a decent location, the selection is a decent variety. Though a quick tip I advise anyone is that if you want to find more diverse products from Macy's, you're better off braving the drive to Valleyfair. Their Macy's... Awe... read more

Eastridge Macy's is a dump. Giving Macys a bad name. Clothes like a good will store strewn everywhere-and only 1 fitting room w/ line a mile long. No more plus size dept. only 1 price chk machine. Gross. Stay away from this one ladies.... read more

The return line is ridiculously long. There are about 20-25 people in line and the single cashier is slow for the last hour. Where is the manager or someone to help her out? I asked another cashier from another department to help and the response I get is she will let manager know. Macy's is no longer s high end store that focuses on customer experience. Feels more like a Ross. Macy's need to hire more people, streamline returning process for more efficiency and train to focus more on customer experience. This is not my first poor return experience in the last 3 months. I'm discouraged to buy from Macy's in the future. read more

Poorly staffed. Waited 25 minutes to check out. Seems as though a decent percentage of the clothes have return tags. I was disappointed to see the brands were not properly grouped together. Sparsely populated with not a lot of vatiety. read more

Macy's - Large empty spaces where clothing should be. - Department Stores Near Me - San Jose, California

The only good thing about this Macy's is the lingerie section upstairs. Everything is neatly organized and many sizes are offered. Other than that, the clothes aren't really updated and up to fashion. Small dress selection, no formal wear, small shoe selection with limited sizes, pretty expansive jewelry and makeup kiosks. Meh. I've experienced better. read more

Most of the time the customer service was quite ok. But pricing can be quite very expensive. Quality of clothing, apparel, accessories, and shoes vary. read more

Worse place to shop.... Take it from an ex-employee. Management is horrible, they dont even know the products they carry. You can bring something in from the good will and return it no joke! The shit that happens here is beyond disgusting. You can by a dress or what not... spary it with perfum get your b.o. all over it and re alter it, add a little stain and rip it. They will take it back & resale it! read more

Well this is my 2nd time to try and purchase something from the clinique counter. This time I got lucky the clinique lady was there yay for me. I asked for my foundation and yes they have it in stock. Well as I proceed to ask her if she can find a powder for me since I didn't know what color that matches my skin she was patience enough to try out several colors. Well when she finally found one that matches Just my luck they didn't have it in stock. So I just proceeded to pay for my foundation and I asked her what macy's had that color and she said wait it's says they have 3 in stock so again she was kind enough to check the back but she came back empty handed. So she said Valley Fair has them or oak ridge has them. Well I give her a plus for trying to find my color. Not more than that, Since the first time I trired to buy something from this store the lady that was covering for the clinique lady didn't have no clue as to what was going on all she did was ring up people. I had waited almost a hour and still no clinique lady wth I ended up going to valley fair. I should of learned my lesson the first time and just go to Valley fair. At least i know what colors I need and I can just call ahead. Also Their so called celler where there sell kitchen stuff is blah. I rather do my shopping at valley fair where their selection is vast. So I give this macys 3 stars for the clinique lady who was helpful. read more

I love Macys everything is cheap if you have a Macys card! And use the coupons they always send in the mail. Usually I just get jackets and jeans in the juniors section. However, I came here today to buy my faja a Christmas gift and a lot of the mens stuff is on sale. Bunch of sweaters for 20 bucks, and everything is like 60 percent off. I don't know I just love Macys ha. read more

Went into the Valley Fair Macy's, NO HELP, women's active wear, various areas, NO HELP! What happened, no one wants to work there? The store was junky, could not find anything, very unorganized, excepting for the fact that there was loads of merchandise, this store looked like Eastridge JCP! HORRIBLE I tell you, maybe the pandemic hit MACY"s! Sad!! read more

Scary, scary ghetto Macy's. The home department perpetually looks like a closeout sale, and they've over-compensated to cater to their local market. Maybe they sell what you're looking for, but if I need something there, I'll head over to the other Macy's. read more

If you've shopped at Macy's over the past 25 years as I have, you've probably noticed how it's changed. I was there recently shortly after it opened in the morning, and the music was very loud. Each section is allowed to have its own music, but all I could hear was one section. I happened to see the manager, Jerome, and explained the problem to him. He was very understanding and suggested a solution that works for me: softer music during the week in the morning/early afternoon when "veteran" shoppers are like to be there, and the possibility of louder music when the demographic changes later in the afternoon. I call that a "win-win." So if you've avoided the store b/c of the music, try it during the morning; you might be pleasantly surprised--at least as long as Jerome is there! read more

Rude customer service by jewelry department (Balvir). They went against what the return process and instructions were given online, and were unwilling to listen or look at any instructions given to me by Macy's.com. After them denying any service, I called Macy's and a gentleman at corporation was surprised that my return was not accepted in store despite everything looking correct. The employees and manager did not acknowledge what I was telling them and refused to provide assistance. read more

This Macy's store has seen better days. It has limited merchandise so if your looking for something specific you best to shop at the other locations. Nice location but under utilized Expect near the holidays the store shelves to be trashed, with clothes on the floor. 2 stars read more

Get ready for a very long waiting line at customer service ..Please add more or hire more people at this customer services..

Fuck Macy's they sold my boyfriend an empty bottle of perfume and refused to give a refund

Watch out very carefully when shopping this store! There are a lot of theft in shopping in this store with a shitty security help. I was losing my shopping bag by just not watching my bag for few minutes with having terrible help by their security by telling "go to police station and file police report" very simple huh? read more

Seriously Macy's, tell your sales people (im referring to the people at the make up section) to stop acting like they are working at a high end store... read more

I AM NOT A THIEF ! I will never come back this bullshit Macy's again. Today me and my two cousins bought some stuffs in this store, we paid every single item we bought for almost $300, we even opened Macy's credit card today. When we left there were about 2 or 3 security guys stopped us at the door then escorted us to a stock room upstair. At first, we were so panic and we still did not figure out what was happing, my little cousin almost cried. i was yelling at them that i did nothing wrong so why i have to follow them. and they said if i did not go and kept yelling they would handcuff me. After checking our bags and the receipts they said sorry because they thought we have stolen something in the store. THEY CAN'T DO LIKE THAT AND SAY SORRY SO EASILY. THIS IS SUCH AN OFFENSE TO US. I really can't sleep, so I have to write this review to everybody. This will be the last time i come to Macy's and i will cancel the Macy's credit card. Terrible experience!!!!!!!! read more

Long line and is not even November yet. Please add more associates on the floor to avoid more wait. read more

Macy's - Department Stores Near Me - San Jose, California

Bleak, dreary, and poor customer service. I came in yesterday morning around 11AM with my aunt to exchange a pair of shoes. At this hour, it was very dim, staff were still stocking and chatting with each other, and registers were unattended. We identified a staff member, who I will call A, and saw as they spoke quickly with another customer and then left the register. We located A placing stickers on shoe boxes who eventually came over after some standing around. A's hurrying tone and attitude indicated that they clearly didn't want to be bothered as they told us we can get to the new shoe size somewhere behind them, pointing and telling us what the shoe's brand and name is--as if we didn't know that. Of course it wasn't where A indicated so when we returned to the register. Then, A said we can go to Valleyfair who would have two pairs available, we said we'd rather order it and have it shipped. In addition to typing slow, mishearing, correcting, and clarifying, this exchange transaction was made extra long and uncomfortable as A told the people behind us one by one, rather rudely while pointing away, "Returns over at customer service, exchange and purchases only here". Additionally, announcements made over the speakers are jarringly loud. A's attempt to sell my aunt a credit card was awkward as well. My aunt is a current Macy's employee from out of state. A in the shoe department provides extraordinarily poor customer service. Their hurrying is a huge displeasure that makes room for several mistakes. This solidifies why I haven't shopped here for years. read more

I purchased a juicy couture watch here 3 years ago. I was convinced to buy da warranty. I was told that they will provide Lifetime Battery Replacement. I was like "that's great". One year later, my watch just stop from working. I had to take in for them to look at it n I encountered da same lady who sold me da watch. I mentioned bout da Lifetime battery replacement and she said only 5 years. OKAY! It only took them I would say less than 1 week to fix my watch. So it's only been a year, then I had to take it AGAIN. The lady took da watch out of da box n hold it along with bunch of receipts (including my original receipt). It's 5 years warranty, RIGHT? She said only 3 years then another lady came in ensured it's 5 years. (Oh men! First, I thought it was lifetime, then it went down to 5 years then 3 years) Take it to lady on da purse section. Lady waived at me to go there. From da time I got there, she handed me back my watch along with bunch of receipts coz she gotta helped someone lookin at a designer wallet. It only took a minute or two, then we went back to da watch section. Handed me back my original receipt coz she don't need it. While entering in da computer, she needed a help from a male associate then finally got my new receipt. Since da warranty will expire soon, I made a note to myself to KEEP AN EYE on my watch so incase it stop from workin again... read more